Holiday Inn London-Bexley  

Staff, particularly dining room/kitchen and front of house were very friendly and helpful.

Additional charges for car park and breakfast were unacceptable. There is no parking alternative, and therefore guests have no other option but to pay additional costs for car parking. Breakfast should be included in the room price. Housekeeping was very poor with room service trays left in the public corridors all day and often into the evening of the following day

Friendly efficient reception staff. Hotel clean and well set out. Ideal for the purpose that it was booked which was a nearby family birthday celebration.

Breakfast time was absolutely chaotic!! Slow service coupled with a very long queue. Definitely the low point of the stay taking into account the overall price of the breakfast.

Very convenient for getting to the start of the London Marathon

Prices of drinks at bar very over priced

The breakfast experience and choice of food was excellent.

The bathroom looked old and shabby, worn out Tiles and toilet seat.

friendly staff, good bar food and excellent breakfast

One (of two) rooms had smoky atmosphere. Were not offered option of non-smoking room.

Reasonably priced, good location, friendly staff.

The fire alarm being set off at 7.30am and we all had to evacuate the building when we'd just got to bed at 3am!! I do understand the necessity of it but thankfully in this case it was a false alarm.

We were visiting relatives for a birthday I must say the staff we fantastic nothing was too much trouble even made us supper at 10.30pm they were polite and friendly .please tell them how much we appreciated the warm welcome. Diane Mcmahon stayed 15th til 18th march 2012

I had my parents with me 80 & 85 they gave us a ground floor room which was great. But they had to get into the bath to shower. a walk in shower for the elderly would have been great.

Recently refurbished to a very high standard ! Clean, comfortable, and friendly staff, bluewater shopping mall is 10 minutes drive from the hotel.

Hidden extra charges: £15 per day wireless Internet is really really sad ! ! £9.99 per day for breakfast ! £3 per day for car parking!

The food was good and the staff were friendly. Good sized TV

the bed was too small, there is no pressure in the shower, the tap in the bathroom did not work properly when put on hot, the pillows were not very good and there was little to no difference between 'soft' and firm'. No mini bar.

Trying to contact the hotel by phone is impossible, as there are no number published that go direct to the hotel, only to call centres at 10p per minute to sit in a queue

I thought the standard of the holiday inn at bexleyheath was absolutely terrible.

The staff were ok, on both days that I spent there the lift was out of order then fixed then out if order again etc. There was a no hot water at all during the day only in the morning and night time. The cleanliness of the room was less than average, after finding hairs belonged to someone else on the glasses for rinsing your mouth with in the bathroom. Also tea stains on the cups didn't help. It's not really what I paid for and if I thought it was going to be like that I would never have stayed there. I travel an awful lot every 3 weeks to be exact and stay in hotels every time and to tell you the truth I would never stay in a Holiday Inn again. Thank you.

The hotel was clean and tidy and staff very friendly.

We were charged £18.56 for a double scotch and ginger ale and double vodka and diet coke in the bar. That is what is known as a rip off! If I was running a hotel I would charge people a reasonable price for drink to get them to stay in the hotel bar as opposed to them going somewhere else to drink or bringing their own drink and drinking it in their room.