Holiday Inn Maidstone-Sevenoaks  

The rooms were nice enough, standard for a Holiday Inn. Not too tired.

Arrived to be told that there was no cold water due to a fault in the Spa. So, the water from the Shower was scalding hot, which meant that we could not shower before Dinner, which as we had been working outdoors all day was terrible. On further enquiring as to when it was going to be fixed with the front desk, was cheerfully told that some rooms were not affected. So move us to one of those then! Unbelievable. Why they could not have turned the thermostat down on their hot water system to help their guests out I do not know. That would have been too obvious I guess. The "in room" breakfast order form in our room had already been written on and not replaced. So on our way back from dinner, I asked for a new one, filled it out and hung on the door around 11pm as my partner had to leave early in the morning. Imagine my disgust when breakfast did not arrive at 7am, and I found the form still hanging on the door! Complained to reception, who collected it at around 7.10. They could not even get it to us by 7.30, so we cancelled it which meant my partner had to leave with no meal. Rubbish. On finally checking out, left standing around for 10 minutes as the front desk was abandoned, was told that they had kindly deducted the cost of the breakfast that we never received from our bill. Which was offered as some sort of gesture, and that the night porter had been asked about it and must have missed it. What a customer service shambles. And to think that their rack rate is around £140 per night! I felt aggrieved to pay the £79 to be honest. I spend around 10 days every month in hotels in the UK Europe, and this was typical of bad old UK scene. No compensation offered for no usable shower, no real apology for the lack of any meal. I now remember why I let my holiday inn gold priority card lapse. Just a sincere apology would have been nice.

It was well located,of modern design with comfortable rooms and a good level of facilities.

The staff manning the bar late in the evening were indifferent to serving.

Liked the swimming pool and jacuzzi. Excellent breakfast.

Nice place but decor a bit tired.

Excellent staff, good leisure facilities.

Food and drink a bit pricey.

Location ( en route to our 2 main destinations Spa Refrigerator in room for personal things

Desk staff not aware that hotel was paid at booking, wanted to make me pay again. This is the second time it has happened at this hotel ( I had a printout of the booking.com reservation where it is stated that rate is billed at time of reservation and it was accepted. Refrigerator and bath not clean. Would prefer bigger towels No elevator, was travelling with elderly mother, stairs difficult

Good location, ample parking, good reception area, good food.

Room was not up to normal standard of some Holiday Inns - a bit tired.

Was looking for a place on my way from Somerset to Dover ferry. Location excellent close to motorway but still very quiet. Nice pool,jaccuzi and hammam to relax and garden terrace. Room has fridge for personal things.

Good outside spaces, easy parking, friendly check-in staff

The bar staff tried to rip us off by adding a service charge to bar drinks. The management were incompetent in their responses.

Having stayed before was very disappionted with the chice and quality of the food . Not enough staff as we had to wait for drinks at the bar during the early part of the afternoon got better in the evening.

The food was good, the staff friendly and the restaurant breakfast was first class.

No lifts as the stairs are quite steep and my husband has COPD. However we have booked again and have asked for a ground floor which I am sure will be no problem

Very easy access to Motorway network but far enough away not to hear it!!

Covenient location, good pool facilities.

No lift to rooms up 2 flight of stairs

Conveniently located, close to motorway but with a countryside feeling. For us it was an ideal stopover between moving out of College in Kent and visiting others. We appreciated the good pool/ jacuzzi/ steambath facilities. Our room was very pleasant, even had an empty refrigerator for our personal items!Pleasant sitting area in the garden.

-The garden sitting area faces half of the rooms, unfortunately people out there can be rather noisy. There should be a " no noise after 10?or 11 pm policy". No free wifi, or free use of computer in the lobby. 5£ for 1 hour, just for checking mails is too much.