Holiday Inn Newport    

public areas, staff, ease of parking, location, breakfast

hard mattress, thread bare arms of chair in room

Breakfast staff very helpful and jolly.

Arriving to find my booking was not on their system to then be told by the receptionist to phone Booking.com myself to sort it out. The place just felt tired with interior design done by someone clearly colour blind back in the mid 80's. Not up to the usual Holiday Inn standard.

Very friendly staff, clean rooms, easy check in and out

Temperature of the community areas were far too hot, The room itself was very hot, thankfully the air conditioning unit cooled the room down but it took over an hour. No biscuilts with the tea and coffee!

i did not like the fact that the quilt was far to small for the bed and the cover. it was lucy we had a warm weekend to stay

Convenience to Motorway Junction. Easy and free car parking. Bar and Restaurant were nice. Staff very helpful.

It was too hot - although I understand the boiler had gone wrong. I had to change room as I had been given a smoking room and I had requested a non-smoking room. The smoking room was bigger, had a sofa and fridge but the non-smoking room did not.

Excellent service

small gym and pool facilities

Staff were very helpful, good local knowledge and tried to be supportive.

Noise from room next door - reported to reception at 2.55am, after it had been going on for 45mins, it took a further 30 mins for them to be quiet - ruining mine and my 11yr old sons sleep.

Large comfortable room, great bar, good food, friendly staff

nothing!

Good location very peaceful atmosphere, with very nice accommmodation. The bar also had a very nice atmosphere!

Everything was fine

the staff were soo helpful and nothing was any trouble.

the hotel looks like it is stuck in the 70's is in dia need of updating. out of date everything, plus my breakfast was greasy.

Excellent room for my self and my wife who uses a wheelchair. Staff very helpful

There is need for more blue badge parking near front door. Taps in bath could not be turned completely off and spoilt relaxing bath.

Check-in staff friendly and efficient Room comfortable Price reasonable

Service in restaurant poor

Friendly and convenient

Clean and presentable

Easy access to the area and the motorways

There was a lack of staff on duty, particularly in the bar area. A poorly filled vending machine provided the only available snacks. A packet of maltesers and the choice of a few drinks.

Although the swimming pool was fairly small the whole area was very clean and we were fortunate that it was not very busy

Comfortable bed. Good evening meal . Good breakfast

The hotel was clean and tidy but looking a bit tired The buffet was good value

I found the staff extremely friendly and helpful

In a quiet location with a relaxing atmosphere

Clean and comfortable, nice welcoming staff and lovely food.

Friendly & helpful staff

Hygiene is ver te zoeken in het hotel !! echt smerig. WC niet schoon bij aankomst, bloed vlekken in de lakens van het bed !! WC is na de derde nacht van verblijf nog niet schoon gemaakt. Bed verschoont na bellen. Klacht bij receptie aangegeven waar verder daar niets mee gedaan is en er is ook niemand naar mij toegekomen van Management

Sehr kurzer Aufenthalt. Ich kam spät in der Nacht (2 a.m.). Lage direkt an der Autobahnabfahrt, so dass ich es auf den ersten Blick verpasst hatte. Der Mitarbeiter war sehr freundlich. Zimmer und Bad sauber, bequemes Bett, frische Luft durch Lage im Grünen. Großes leckeres Frühstücksbuffett.

Great location & value

Gostei do ambiente calmo, do pequeno almoço e dos funcionários que estavam no pequeno almoço.

Quarto com aquecimento avariado, tive de reclamar duas vezes e puseram- me um thermoventilador. Houve um casamento e vi copos dois dias seguidos no corredor!!