Holiday Villa Hotel  

We booked a double room at 6/29/2011. We arrived at 08/21/2011. The room they gave us was room 202 in the back side of the hotel half the size of a normal hotel room boiling from the sun. We couldn' t move or breathe. We asked for another room but they told us that every room in the hotel had the same size. Which was a lie. the next day after having an argument they gave us a normal room at the front side of the hotel which was twice the siize of 202. On the other hand they made us pay our stay in advance before we see the room. Something that has never happend to us anywhere in Europe (including London). We are very sorry for that treatment!

Only one good thing about the hotel, Mr Ali, the concierge is extremely helpful.

Holiday VIlla looks kind of run down from the lobby to the room, furnishing is old. I felt like living in a Malaysian Kampong. The breakfast provided is pathetic, just small selection of bread; one or two types of cereal; milk plus coffee and tea.

Only the location. Nothing more!

Arrogant reception (one certain female employee only "I will not argue on this" and stopped the conversation!!!! How polite and professional!!!). They have asked for full prepayment of the total days - despite the fact that it was not communicated to the client in advance - they had my credit card thus there was no risk for them. I was expecting an email from the hotel manager regarding this clarification and instead despite what we agreed in writting (to pay in cash - I have in email the communication) and without any notice they have charged my credit CARD.Clearly substandard services. Old hotel. Old blankets. I would never go there again. Such attitude may ruin your holidays.

Price, location, restaurant was quite nice too.

Room was very small and noisy from road.

The location was good.

The breakfast was poor,the coffe was terrible ! The TV set did not work normaly of all week of our stay .Our room was at 4 floor on sun side-was very hot in the room from 6.00 am till afternoon.

Hotel was very clean.

The food in the restaurant seemed rather extortionate, £5.90 for an Egg Fried Rice is a joke and sending the beer back due to it being stale made me find an alternative food location for my second nights stay. To say this location was a takeaway as well the choice of food was very limited, the breakfast on my departing morning made up for it though although warm croissants would have been better.

Locaion

No free wi-fi

I really enjoyed the cleanliness in the rooms. The rooms were tidied every day, in excellent manner, bathroom was great! Towels and sheets were very clean and changed almost every day (towels every day). I also liked fairly friendly staff, they were very helpful, especially when asked directions for the city, they would give you all details. I also thought I had lost some stuff in room and hotel manager took it rather close to heart, took my contact details and promised to contact me whenever found. Finally I found them on my own, but it was nice to see people care about such stuff. Sometimes it was a little cold in our room, but if we called the reception, they were immediately turning the heating on.

Hotel had wireless for 6 gbp an hour (However, booking.com said, room facilities included WiFi, but it said that it was chargeable only when I got booking confirmation), this is overpriced! For such value, it should include free wireless, at the same time, just a block away, internet (in internet cafe) was for 1 gbp, and wireless was for half. Food was also very poor, no English Breakfast as promised: just some croissants, cheese, butter, jams and cereals. No meet product. Which was also weird, however, as quantity, food was unlimited. So it was a lot, but few in types. Location was normal, right above the Hyde Park, it was rather far from centre, but close to underground stations. And the area was rather nice architecturally.

Service staff at front desk very friendly and helpful as well as staff in dining area. Close to transport and in a safe area. Access to computer and wifi. Good breakfast selection. Dining room - a good standby at other times after a busy day. The International clients- people from all over the world. Room kept clean - comfortable bed.

The price was good. The location is ok.

The floor is made of wood so with every step you hear sounds, it was a bit annoying.

Location and staff. Hotel staff was kind and helped promptly in all my questions and needs.

No internet service, unless (well) paid (10pounds/hour). No frigo at the room: this could give gests more freedom in their stay.

Rooms are super tiny, I understand it's London but very small. And the temperature inthe rooms were very high, almost unbearable

Nicely situated without being noisy... Clean and cosy.

The rooms were a bit small and the floors made you a bit seasick as they were not very straight