Best Western Homestead Court Hotel  

Friendly start. Parking outside the room.

Hotel not responding to my request to be friendly to disabled. (First night) Hotel not generally prepared for disabled, however with smaller adjustments it could be.

Location

Room quality

Cleanliness of room - good breakfast well served-close proximity to friends/value for money

Price

The room smelt, was tired and worn, noisey, the bed sheets had huge holes in.

Peacefuland quiet

Staff were extremely professional and observant, and attitude was perfect. Extras in Room, Biscuits, robe, Iron & Cleanliness was Excellent.

I cannot stay in this Hotel again because I like Coffee, and would like my Business colleagues to also drink a decent cup, however the policy for the Best western 3 star is to waste over £5k in a coffee machine that uses Hideously Disgusting Milk, that tastes of uht sterilised milk that has gone off! And I disliked the fact that the decor is old, outdated and bad taste. Whichever Top Manager chose that Horrific Milk cares nothing about Coffee, which in my opinion is huge oversight.

Friendly, helpful staff, nice room and facilities. Quiet location.

Would have appreciated more comfortable chairs in the room. We had booked a twin and were allocated a double, but comfy anyway.

Overlooking the park.

The room was stylishly furnished with a spacious bathroom. I arrived very late (1am with 2 young children), and the night porter had waited up especially to check us in. He assisted with carrying in the bags and even brought up extra hot chocolate sachets for the kids. It was so refreshing to be welcomed with such friendliness. Breakfast was hearty and family friendly, again with very helpful, friendly and accommodating staff. The hotel decor was a little tired, but if I am in the area, will definitely stay here again. Parking was on site, convenient and free of charge.

The location was a little out from the main shops and you would need transport to the city centre.

Nothing it's a complete dump and a rip off for money

I have now stayed here twice the first time was a disaster but I decided to give the hotel a second chance. Big mistake. The rooms are dated and dirty, the bathrooms are dated and dirty, there were not enough towels for two people, the bed had springs poking up in the matress and the bed clothes were lumpy and cheap. The carpets are grubby and the hall ways are dingy and dark. The staff had limited English and couldn't help when asked. Will never stay at the hotel again and will strongly recommend friends not too either. Shame it's a great location but probably the worst hotel I have ever stayed at.

We were pleased to be given an upgrade to an Executive Room. The staff were very pleasant. Although I was initially disappointed that the window in the room had a very restricted opening, I discovered that there was an air conditioning unit which made up for that. I was pleased that I was using a Sat Nav to find the hotel. I would have had great difficulty finding the place without.

Nice staff and quiet good value for money as we went to a festival near by only bad thing was the extreme taxi fares for short trips when events are on.

Tv outdated and low on the floor so couldnt see it from the bed but everything else was great.