Hope Street Hotel  

Design location staff food

Noise from outside as we were on first floor and lack of aircon made it necessary to have window open

Rooms were modern and clean. Food in the resteraunt was superb.

Got a room on the ground floor which while it was perfectly reasonable I think the rooms on the higher floors may have been even nicer.

Fantastic room - spotless and stylish. Great attention to detail. Brilliant location. Attentive staff.

Not a great view from our room!

Hotel was lovely contemporary and clean. Staff were very helpful. Parking was great!

No fridge or access to free wifi.

The room was as advertised, spacious and gorgeous

This is the fourth time we have been to the hotel and we return because of the location, facilities and the friendly approach adopted by the staff. All are welcoming and willing to talk without being ingratiating or overly-solicitous. This time we were upgraded from a deluxe to a suite. This gave us a separate lounge area and very large bathroom. The deluxe rooms are always well equipped and spacious with good range of facilities for staying in. The views of Liverpool and the river from the suite were stunning. The restaurant provides excellent breakfasts. It is advisable to book evening meals as it is a very popular venue and produces delicious meals drawing on locally resourced products.

The bathrooms look inviting and modern in style but there are some flaws - towel rails are not close to sinks, baths are too deep and take a while to fill as the water flows quite slowly. But these are minor quibbles about a very welcoming hotel.

Extremely helpful and friendly staff. Only a short walk to the city centre.

Great bedrooms and good breakfast at a reasonable price. Stylish.

Pricey in comparison to some other hotels in area.

A great welcome from very helpfull staff. Good location - easy walk to LIme Street, Liverpool 1, Albert Dock and University. Excellent food in the restaurant, both dinner and breakfast. The hotel stored our bags as we had more buisness meetings on the day we left so that we could collect them later.

Pay in advance or breakfast is expensive!!

Lovely design- clean bed- comfy bed friendy staff

Toilet straight in front of glass door in bathroom although it was frosted did feel uncomfortable, red hot towel rain which I got burnt on- dangerous for young and elderly children, cost did not include breadfast and for 154pound for one night not value for money-incorrect money came off our bank account which caused us to go to bank to sort out!

Great location in historic area. Very comfortable contemporary accommodation, excellent staff and service. Several good restaurants within each reach. Perfect for a city break

Bathroom layout was a little unusual!

Style, comfort and very reasonable for the money- it wasnt particularly child-friendly, yet our children were made to feel welcome and were well-catered for. They loved the room & the breakfast, we loved the location between both cathedrals and so near to good places to eat.

There was nothing we didnt like although the breakfast chef appeared to be having a bad morning on the 2nd morning of our stay.

The view from Room was nice. I arrived noon, but the staff let me check in earlier. The room has warm atomosphere, well-furnished. Room service was awsome. I want to stay again with my families or friends.

the ariconditionar was broken, and there's a noise from fan in bathroom. They brought me a heater quickly, and it was enough to solve first problem.

Parking was close by. Restaurant and bar were welcoming, accommodating and quite stylish. My lost property problem (left something behind) was dealt with reasonably quickly.

That I didn't get a hotel parking spot! That there isn't an unload spot outside the door - it is governed by meters.

Comfy beds, nice toiletries, great location.

Room far too hot overnight and air con unit impossible to work out. Room plain and underwhelming. Far too expensive.

decor, rooms, restaurant

Staff very helpful.

My daughters bed not enough bedding we had to use coats over her as she was cold.

Lovely bar & restaurant. Staff very helpful & service good. The rooms are big & airy.

The older rooms in the original part of the hotel need a bit of updating. The bathroom in our deluxe room was quite shabby.

Beautiful boutique hotel in good location.

Housekeeping leaving the window open so that our room was freezing and heating not working until early evening of the first day. 10 minutes to get hot water into the sink! Somewhat unconcerned attitude of staff.

Spacious rooms Everything you could want Very friendly/helpful Distinctive and individual Amazing city aspect from room Perfect location for Liverpool Philharmonic

Heating (no instructions) Full length mirror would be nice

The clean, simple design and general atmosphere which was friendly, but not intrusive

The fact that booking the hotel through you it was far more expensive than to di it directly the hotel. For ex a friend paid £90 for her room when I paid through you £171.

The staff were friendly and the room service was good. The location was great. They upgraded us as it was my husbands birthday.

The picture of the room on the website was confusing as not all rooms have open brickwork although that's what we thought we were getting. We complained and they moved us to a Studio room with open brickwork which was great.

Breakfast was excellent and service was very good

Furniture a little dated and soap dispenser hanging off wall in room 303.

Great staff, bar and rest where very nice. Good food

Telephone in room was extremely dusty and dirty ;(