Hope Street Hotel  

The room was nice and the reception staff were very helpful.

Breakfast was absolutely dreadful and the service in the restaurant very poor. I waited 45 minutes for a bowl of lumpy porridge, my coffee had droplets of oil floating in it (probably from the dirty cup it was served in) and no one brought milk / sugar. My "mushrooms on chunky buttered toast" was one mushroom on 2 slices of damp toasted mother's pride. And the staff in the restaurant really didn't care.

Loved the Hope Street Hotel...location was ideal for the Liverpool Philharmonic Hall..just across the road...and just a few minutes walk into the town/central station...a very modern room and huge comfortable bed ...breakfast was scrummy..would definately stay there again.

The location suited us very well (it's just across the road from the Philharmonic Hall, where we going for a concert). It's a clever conversion from its former use as industrial/commercial premises. The Reception is welcoming and impressive, with a pleasant bar right next door leading through to the restaurant. A good atmosphere on arrival.

The bedroom was missing a few details, such as a stand for a suitcase, room to store clothes other than hanging garments and (in the en suite) a lavatory brush. The bath/shower taps were of that technical design that can be described as "too clever for their own good" - and, true to form, they didn't work. Reception obligingly knocked a bit off the room- rate when the maintenance-guys hadn't managed to rectify the problem by the time we checked out.

I liked the simple, modern design and decor of the hotel. I liked the Ren toiletries, although I would have expected a body lotion at that price. The location was excellent.

Problems: the floor I stayed on was a mezzanine and the lift did not reach it. I was not offered any help with my luggage. There was no parking available at the hotel when I arrived. The corridor was echoey and I could hear other guests moving about and talking, which disturbed me.

The hotel was stylish and in a good location. The breakfast was really good. One of the best hotels I've stayed in!

The Hotel has a good entrance and decor was excellent all round The bar, lounge and dining areas were warm but we found the bedroom (102) quite cold, we could find no means of quick heat. Although the Thermostat read 20c . Service for dinner at 2.15 pm was exceptionally slow, - we are patient people but we waited 30 mins for our main course and similar time for desert. Bar service in the evening was excellent as was breakfast next morning.

Lovely comfortable hotel really enjoyed our stay here

Our room wasn't available on check in time, although the staff were very apologetic and frendly... Also thought it was a bit pricey...

Elegantly designed and very comfortable, this hotel is opposite the Philharmonic Hall. If the Philharmonic isn't your destination, it is a little way from the heart of the city centre. Breakfast was excellent.

Checking in/out could be a little slow.

Location in Liverpool and accessibility to Philharmonic Hall. The restaurant is excellent for breakfast through to dinner but we were disappointed that it was fully booked both evenings of our stay. Next time we will book table in advance.

Excellent location, staff and ambience. We had a free upgrade to a suite with fantastic views of the city.

The complimentary bath and shower products had been used.

Hotel was stunning design with oak floors and glass sculptures in the dining room. Staff where pleasant and helpful with car parking and directions. The location is good with philharmonic hall and philharmonic pub across the road, both worth a visit! You can easily walk into city center from here within minutes. The two cathedrals are either end of the street and try to view them both as they are both beautiful buildings and gardens. Also recommend host chinese restaurant across the road on corner of falkner st. For fabulous food at good prices.

Myself and a friend stayed at the hotel for 2 nights. I loved the location, a beautiful part of Liverpool, away from the more obvious tourist attractions. Lovely restaurants and cafes near by. The hotel was busy, but you would never have known it, allowing for a very relaxing stay.

The only criticism I would have would be that we were not allowed breakfast 10 mins after the stated time on the first morning, when we saw guests were allowed this flexibility the second morning. Also the water was to hot in the shower, but this was fixed soon after I raised it with staff. The controls on the shower were v difficult to understand. Directions for use would be helpful.

The staff are very friendly, efficent and polite. At reception, they remembered me from almost two years before. The hotel is compact but very clean and modern making best use of space. The rooms are excellent and always spacious, spotless and never tired looking. Bathrooms excellent; walk in shower very good. I love the smell of the reed carpetting in the corridors. The "Liverpool Breakfast" is the very best English breakfast I have had in any hotel; they have not succumbed to the buffet style for the hot food, and it is a masterpiece. Top quality. I would never wish to stay anywhere else if going to Liverpool. top marks.

The bar closes far too early. When I stayed, there appeared to be a total failure of the beer pumps - no doubt temporary - bar staff very friendly however. I do find the large decorative glass shards in the dining room a bit disconcerting and I will no doubt walk into one, one day. Very pretty though. Dont expect a great view from your room.