Some of the facilities and décor were a bit worn, but clearly maintenance was going on, so they seem to be aware of this. Once this is addressed, I would see the hotel as outstanding.
Marvellously stylish décor and ambience, nice, helpful, friendly staff in general. My wife found the room that we were first allocated too noisy, as it was at the front. but they were willing to put us in another room which was even better, because it had an extra bed that would accommodate my young daughter. Great breakfast and they even were able to follow instructions to cook an egg well done just how my wife likes (not easy to do!), so I was impressed. Clean and comfortable - had no problems sleeping at all. The automatic doors were a welcome extra touch too. I actually think that the hotel does look quite like it does in the pictures, so I was not disappointed with the look of it. I would stay there again. I am pleased that they are attending to maintenance, because, if they get on top of this, I would rate the hotel as outstanding.