Hotel 65  

Location, room, wifi.

The staff. First of all, due to incompetence of the staff we've had major problems with our payment, which looked like a credit card fraud. Eventually they've somehow managed to block the whole payment for our stay(a considerable sum of about 1.5k dollars) twice. Because of their technical mistake I was refused access to my room and faced a long and unpleasant conversation with the hotel employee, who didn't acknowledge the mistake even after the payment went through. Back at home I learned that they charged my card once again, leaving the whole sum blocked at the first day frozen and thus still accessible to them. I had to resolve this problem with my bank and then I've tried to make a complaint to the hotel manager by phone, but the same lady on reception was absolutely rude to me, yelling at me and refusing to tell her name and then simply hanging up.

Peter, from the staff, was really helpfull. The accomodation was ok. Reasonable for the price.

While the hotel generally falls into the band of central London's small privately owned budget hotels with all their pros and cons, there've been a couple of things I liked about it. These particularly included polite and friendly reception and kitchen staff, good location (bus stop right in front of the door or 5-10 minutes walk to Hammersmith and Shepherd's Bush tube stations), the possibility to leave bags at the reception after checking out to collect them later at no charge.

There've also been a couple of things I didn't like about the hotel. These mainly concerned the room service. First, we've only got two shampoo bags in the bathroom. Although we have used both bags in the first day of our stay, the shampoo has never been replaced on subsequent two days of our stay. In addition, it was really dumb and didn't even try to emulate lathering. Happily, we were lucky enough to have been given a couple of taster bags of branded shampoo on the street, and that helped us to overcome this problem :). The tea bags have also never been replaced. Next, the quality of WiFi was really poor. Our room was in the second building ("Hotel 73"), while the hot spot was apparently located in the main one. I cannot say that it was totally unusable (one could have even walked through Google street view with certain level of patience), but it was just too slow and unstable. The walls in the hotel are really thin, and a group of young and proud guys in the room next door were bringing a sort of diversity to our late afternoons all the days of our stay.

Budget hotel. Excellent location. Very good free Wifi. Very good breakfast.

Good location for Londons main attractions situated near to museums and only a short tube ride away from central London. Situated in a nice area of London. Affordable price for location.

Hotel building is old, rooms are small, bathrooms are very small. Noisey plumbing can be an issue at night. My room had no TV remote so could not use the tv. Was quite cold at night as there was no heating.

The location was excellent for my purposes, being close to hammersmith centre and the people I was visiting.

Tnhe room was a bit small, and being on the main road was a bit noisy at night, but nothing that was really bad

Rooms were warm and comfortable, with tea and coffee. Good location with lots of tube/busses going into the centre and there is a huge shopping centre just up the road. Free wi-fi was a bonus, the reception staff were very helpful with travel advice and information on local restaurants and shopping etc. Breakfast, although a little noisy due to a school group was quickly served and there was lots of it. I would definitely stay again!

Clean, exactly as described.

Nothing

very good location.

This hotel is in a prime location for the Shepherds Bush area including Westfield and the O2.

very poor TV reception

breakfast is pretty simple, 2 toasts and chesse, coffee and one small glass of juice.

The staff was very helpful and the breakfast the next day was included in the price. It was a great way to start my day.