Best Western Hotel Gleneagles  

We enjoyed the friendliness of the staff and willingness to help also the understanding of my gluten free dietery requirements.However we did not enjoy being kept up until 5.30am on the Saturday night by other hotel guests below us with their drinking and noise, although the hotel night porter was very aware of these guests nothing was done to keep them quiet would probably not stay there again because of this. We chose this hotel for its location away from the main hub of Torquay centre and were very disappointed by this and when mentioned to staff they were also very aware of the situation and informed us the night porter had had problems with them. Everything else about the hotel was satisfactory

No complaints at all. I was a bit concerned after reading other reviews (After I had booked !!!) but I personally had no problems at all. Room was good for the money, possibly a bit small but I didn't need to swing a cat coz I left him at home. Downstairs area was exceptionally good as were the reception staff. I had both dinner and breakfast and this was superb with the young lad on waiter service being exceptionally professional. I certainly will stay again just hope I dont end up in one of the rooms which seem to of caused previous guests problems.

Beautiful decor of the ground floor

This Hotel was a disgrace. For Breakfast the toast had green mould all over it, when we reported it no apology was given. It was just taken away and we presume a new lot put out. The evening waiter tried to take our sweet order before we had our main course. The most challenging thing though about this Hotel was the en suite bathroom!!!!!! The wc was between the outside wall and shower and the space so tiny that you had to go sideways to get to the seat and then when you got up you had to meet the challenge of the gigantic loo roll holder before you could get out

good comfy room.

breakfast prices

We loved the beautiful art deco lounge area and the fact it was not too crowded. The price was excellent for a night away while visiting friends.

Very noisy from 8:00 all Sunday morning until we checked-out at 11:00! Terrible banging coming from upstairs - a chambermaid furious with a broom perhaps?

Staff were extremely helpful and polite. A lovely hotel that we will definitely use again.

Poor service !

Car parking. Staff were friendly and helpful

Room was cold and radiator didn't work. No hot water in the shower and it made an awful racket so we couldn't use it. Lift was next door and it banged and kept us awake late at night and early in morning. Bathroom was very small with toilet wedged between shower and wall so very uncomfortable Wi-Fi didn't work

Really helpful staff great reception area and hotel set in a quiet location

Squeaking floor boards and thin walls we could hear someone snoring in next room but otherwise we had a great time

Well-situated. Adequate parking. Helpful and friendly staff. Comfortable room with balcony and small, but adequate en-suite. Excellent breakfast!

Room was slightly noisy with other guests coming and going. There were notices up requesting that other guests be considerate when closing their doors.

we found the hotel lovely and friendly .But evening dinner menue was not enough choice the deserts stayed the same .So would get board on a long stay ..However the bar snacks were good and afternoon tea is to die for and lots of it .

we found our room lovely but the shower was just a trickle. but there was a large bath and the view of the sea was lovely .the only problem was we were to far from torquay as we like to shop and try diffrent resturants for lunch .So we had to use the car a lot ,as it is on a steep hiill. and as we have bad hips and are mature couple 'it was difficult for us .

Exceptionaly friendly and efficent staff, high quality fresh food, relaxed atmosphere,and comfortable surroundings.

The dining experience was excellent

When I booked I requested a bottle of Mumm champagne as it was our wedding anniversary celebration, nothing was done about that, it would be good if more attention could be paid to booking requests & an e-mail to inform us if our request was possible.