Hotel Ibis Heathrow  

We booked early for 37 pounds per night. The posted walk in rate was 139. If you like a big breakfast, the 7.50 pounds for it is a steal. If you have to print out your boarding pass, they have a computer you can use -1 pound for 20 minute, the printout is free. The city bus no. 105 and 111 are free but you have to walk about 4 blocks and cross the street to get it, going back to Heathrow. Coming from Heathrow, tell the driver where you wish to get off or pay really good attention to the left side of the street. A two block walk to McDonalds and free wife can be done.

No free wfi. Room was drabby and small, but for 1 night layover it works. The Hoppa bus stops there, but the fee is 4.50 per person. The city bus 105 and 111 are free.

I killed 3 roaches on our room. The room was not equipped with a hair dryer and they wanted 10 lbs to rent one. That was a little much.

When paying on arrival for my reserved room the man who served me didnt ask me to produce my payment card or even type my pin into a machine. He simply typed my 16 digit number off the front of my card into the machine and clicked some buttons and then charged me. Which means he must have my full card details up on the screen in front of him which I feel is a breach in privacy against me and I felt wary then of anymore charges that may appear on my credit card. Is that company policy?

Very close to airport with good transportation to the airport for an early morning flight.

nothing

staff lied

Cost of room.

I booked a room for two seperate dates. When I arrived on the 20th Sept. I asked if they would confirm my sencond date 6th Oct. They claimed they did not have a reservation for me. I showed them my e-mail from yourselfs so they rebooked it. On arriving back on the 6th Oct they charged me £84 instead of the £38. They claimed it was not booked until the 24th Sept/ I rang you and the lady on the other end of the phone was very helpful. She tried to contact their reception but could not get them to answer. So she sent an e-mail. I went down to reception and explained I had spoken to you and the cost should be £38. They agreed to refund me £46. So Iwould like to say thankyou for your assistance and I will be using you again. Regards Ken Wiggins

Clean. Free bus to and from Heathrow terminal 1. Excellent value for money.

expensive internet in the room

I found the staff very unfriendly - zero customer service or skills. The food in the restaurant was disgusting - big price for absolute garbage not fit for human consumption. Over priced accommodation - rating it at 3 star the price should have been half of what was charged. Woke up in the morning - room was in complete darkness - no power I was asked if I plugged in a faulty item - poor excuse when I know they had problems while I was in the restaurant with their power. Your website was alright but you need to investigate the service which is provided by those places you have listed.

I have stayed at Ibis Hotels for many years in different cities and have always found them good value for the price. I very much like the decor of the hotels and their rooms.

Location!

Checked in at 3:00pm and went straight out, returned to hotel at six and noticed room smelt off smoke and window would not open at all! Asked to move rooms and rude lady said should have said ealier....then second room had noisy fan in bathroom would not have been able to sleep but this room smelt nioce and window opened! Third room smelt ok and window opened but had noisy fan in bedroom! asked to move agaion at 11:30 pm as could not sleep and eventually got fourth room which smelt nice and window opened......but still had noisy fan in room! took room stuffed fan with paper and sleept for about one and half hours! Fligfht was at 6:20 am and this ruined my first day in Barcelona as was to tired!!!!!!

Good room price. Convenient for picking up my daughter from the airport. Bed was comfortable.

The breakfast.

Absolutely nothing... worst hotel I've stayed in years, perhaps ever

Upon arrival the 1st room I was sent to was not serviced or otherwise ready for use. The room I was given had broken shower equipment, leaked all over the room carpet, was not clean. The bathroom did not have a door. It was terrible