Le Spa Hotel  

all facilitys was free

no dinner served at our first evening

The service from the staff was extremely pleasant, helpful and efficient.

The number of staff available in the dining room and bar.

We booked a small room for two with breakfast at £89 and the room (7) was easily large enough for us with a large bathroom. Our booking allowed us free use of the facilities, pool steam room, sauna, gym, garden and outside covered hot tub. The hotel has a coffee bar and a restaurant and the coffee is very good. We did not eat in the restaurant other than for breakfast, which was an ample continental. Le Spa was obviously a wonderful place once. Sadly, as it is awaiting planning permission to change to a care home (inquiry into this held 15th June) it is suffering neglect, lack of basic care and cleaning regime.

Today’s Le Spa has long since lost its sparkle. The water feature in the garden has been filled in and the weeds are taking over, the spotlights have fallen and no-one can be bothered to pick them up, empty plastic cups litter the Spa area and no one from the staff can ‘see them’ (“the cleaner does all that when we’re closed”) A huge CCTV camera covers the jacuzzi by the pool and smaller ones the pool themselves, this presumably saves on staff bills. And, sadly whilst telling you it will cost you £30 if you take a room towel to the pool and don’t bring it back, and £200 to have the room cleaned if you smoke in it (we don’t smoke) the night porter sits in his room puffing away so smoke permeates everywhere anyway! The rooms whilst adequate are unloved, in a state of poor repair and unclean. It really is quite a shame as the main building and the gardens were obviously, once, so very ‘Le Spa’ !!

Continental breakfast and not full English, but this isn't mentioned on the Website. Quality of food at breakfast was very poor. No waiting staff either. Tried to overcharge us for the room. Tried to give us an inferior room to the one we booked. Room was not clean.

Very friendly and professionel staff

Hotel häs no food option on monday or tuesday. Wifi didnt Work shower tiny. Room 3

I liked all the facilities as; swimmingpool, sauna, room,etc

Probably the price of the main course where a little bit expensive

mainly catered for people using spa, pool but as we only used for accomodation did not rate that high as no full english breakfast but lady cooking and serving was nice not her fault and bar not open on 2 days we were there.

T is useless saying you are a hotel with a restaurant and then not have the restaurant open. For Four stars - it clearly does not measure up. There was no one available at reception for quite some time- and then she told me it was not a Hotel it was a spa???? I booked this hotel as I needed internet and meals- not a spa!!!!

The spa facilities were the best part of our stay.

The rooms were a little tired. The staff were mixed, the receptionist were good, but at breakfast a member of staff went to get us a coffee and never returned and there was no other staff to ask.

Das Hotel beherbergt keine Kinder (auch im Pool sind Kinder nur für kurze Zeit am Nachmittag) - der ideale Ort zur Erholung für gestresste Eltern, die sich mal wieder wie ganz normale Erwachsene fühlen wollen. Die Schwimmbadanlage samt Whirlpool und 2x Sauna (1x finnisch, 1x römisch) ist super. Das Hotel stellt Bademäntel und große Handtücher bereit, daher genügt kleines Gepäck am WE

Die Bedienung im Restaurant war zwar überaus frendlich, aber extrem langsam und allein sowohl am Abend als auch beim Frühstück schlichtweg überfordert. Der Kaffee zum Frühstück kam erst nach mehrmaliger Nachfrage.

When we booked we were not informed that the spa facilities and the hotel bar and restaurant would not be open during our stay. Why go to hotel if everything is closed? We understood, after conversations with local people, that the hotel is to be sold. Plase take it off your register!

location, setting, external buildings

Thursday before a bank holiday w/e at a Spa hotel you do not expect the sauna to be "out of order". When i inquired at reception they said "the element had gone and it was on order. It will be arriving on Tuesday." I find it incredible that the General Manager of a supposed 4 star Spa wouldn't get someone to specifically drive to pick it up / get it couriered to ensure the sauna was running properly for the w/e. The quality of the food was terrible. I was served red wine in a cocktail glass right up to the brim?! The waitress didn't know the difference between a cocktail glass and a wine glass. The carpets in the rooms looked like they hadn't been hoovered ever. When you rubbed your finger accross most surfaces in the room (bedside lamp, mirror, shelves etc) it was coated with a thick layer of dust. Do I need to go on...? One of the most disappointing hotel experiences I have had