Hotel Lily  

Everything in the Hotel looks very tired and worn particularly all soft furnishings, bedding, towels and curtains. No hair dryer was provided. Only two mis-matched tea cups were provided in a room for 4 people. Only 2 individual cartons of milk were provided and these were not replenished in our 2 night stay. I had to request extra toilet roll as only half a roll left in the bathroom for 3 people. Insufficient bedding provided - we all woke up feeling cold in June! Breakfast - very mean. No refils for coffee/ tea. Continental breakfast consisted of two slices of cheap sliced bread and seedless, poor quality jam - other residents made complaints about the poor quality breakfast saying it was more like staying in a Salvation Army Hostel than a Hotel in London. The Full English was 2 slices of bacon, a sausage, baked beans and 1 fried egg. It was adequate. On a safety perspective - our 4th floor room was unsuitable for small children as there was no safety catch on the window and a child could easily climb out, particularly as one of the beds was positioned under the window. The staff were miserable; they treated guests like they were a nuisance.

Not a great deal to like about the hotel, very dated and in desperate need of refurbishment, we arrived at 1.30 pm and were told our rooms were not ready so we had to wait half an hour til check in time, after travelling from South Wales we were a bit tired. Rooms were very small not enough pillows although if we asked for some extra we may have got some, towels were very poor, restaurant and staff was ok could have done with more choice for breakfast eg cereal, staff over all were very pleasant.

The kindness of people at reception

It was cheapish

Bathroom was filthy! Noisey! Toilet was blocked

Good location, and great to have a quadruple room so kept the cost down

It was pretty cold at night, but there were blankets in the cupboard

Workmen, also resident in the hotel, talking loudly from 5.30 am to 6.30am on a Saturday morning, without staff intervention

Just what you need. We would like to thank the nice people that work in this hotel, specially in the breakfast!

The television

Location was fantastic. 50 yards from the West Brompton station and a similar distance to Earls Court and the Ibis Conference Hotel.

Bathroom was genuinely the smallest I had ever seen, and the general decor was beyond tired!

The only good thing was that the hotel near of underground statation

everything else was bd rooms were tiny and dirty also there was a noise of cars bcs it was near of main road

Totally waist of money. I was forced to stay as the cancellation policy did not allow me to leave the hotel with no charge. I was told by staff that the hotel is going to renovated completely. Very poor poor hotel. I am surprise that you do not put this information on the website and give the guest to have choice.

Location and price. The breakfast.

Staff were kind of rude. The room is so small that almost you don't have space for moving inside. Wifi is paid.

Very close to tube station and 2 min walk to earls court!

Very run down bathroom! But still good value for money

Close to Earls Court Exhibition centre. Breakfast was beautifully cooked.

We were given a basement flat which was a 6 bedroom dormitory with an old TV without a remote control, only one double socket. The one window was overlooked by the main road. Breakfast was a cooked breakfast only, with orange squash, no cereals or croissants. We knew that the hotel had a traveller rating of 5.6 but we did expect a purpose built bedroom.