Hotel Lily  

Terrible, the worst hotel I have been to in 30 years I travel to London

Dirty and small room and the bed was terrible. I couldnt even sleep on that bed

Breakfast service was very slow and breakfast poor. Would be much more easier to take everything from a buffet.

Hotel Lily is very clost to the West Brompton tube stop, Earls Court, and it is in a lively neighborhood. A full English breakfast is included with your room rate (eggs, bacon, toast, beans and sausage, coffee or tea.) It was quiet and easy to sleep at night. The bed was fine, the room was clean, and it was serviced on a daily basis.

No bathmat, only one bar of soap (we were there 10 days, we brought our own). A 5 pound deposit was charged for a phone charger. Another 5 pounds would have been charged for internet access. I would recommend this hotel to someone who is interested in a budget trip as we were.

Location was excellent. Facing Earls Court. Very close to west brompton tube station. Ideal for people visiting Stamford Bridge. The price was great for the location and car parking at £15 a day was reasonable. Breakfast choices were limited but hot and served promptly. If you're sharing a twin room it's very reasonable considering the location and the fact that you get breakfast. I'd stay again.

The rooms are in need of a refurb. There was mould around my window sill. There was dust on the carpet and a discarded cotton bud at the side of the bed hinting that the cleaners are not too over zealous.

The only positive comment I could make would be about the location, it close to the tube, though if you are spending your days in Inner London you should wait for a Wimbledon train to avoid changing at Earls Court. Also, West Brompton is a very old station with no escalators or lift so you have to be able to manage the stairs.

Double rooms are so small they should be singles only; though the lobby looks good the rest of the hotel is one step above a hostel; the breakfasts are the same every day with no healthy choices; some desk staff were pleasant but others had no interest in providing any kind of customer service.

The Reception

Everything else; the lift small and dark, the rooms are extremely dated, paint chipping off most walls, tv reception poor and with no remote, the room did not have a fresh smell. I would not recommend this hotel to anyone. Unless you are a street ‘person’ looking for a please to clean-up. I was very disappointed.

The Hotel room was awfull, we were very dissapointed and upset with the size, cleanliness and ancientness of the room. the telly did not work, the bathroom flooded and there was someones hair down the side of the bed!!!!! Disgusting.

The room was clean and tidy. The location of the hotel was ideal to do the business that I had in the city

Clean And good locatiom

The emploies would be more frendly with people What no speak english

I think breakfast service was really good.

It's location.

I found the reception staff unfriendly. The room was extremely small. The bathroom was old and needed maintenance. The staff on breakfast duty in the morning were verging on robotic.

Price and location

Very small room