The Hotel Russell    

location the way staff accomadated individual needs breakfast included

my first room no free wifi no biscuits

Excellent location near to Tube station and bus routes.

Small single room and poor continental breakfast. Party held on Saturday night with a very loud disco which I could hear clearly on the 6th floor.

Pleasant staff, reception areas very grand and well-worth seeing. Room comfortable. Situation of hotel excellent

Didn't see the triple glazing, fabulous service referred to by some. My main problem was the ill-fitting blind, resulting in full light at 6 in the morning.

all of the staff were exceptional. prompt, courteous, proactive...a delight

great location. clean. average amenities. the hotel needs serious refurbishment

The breakfast was nice, good selection of food. Good room size to be in London. Lots of busses just outside and the tube around the corner.

The entire reception staff was trainees, so the check in was horrible. Slow and painfull.

Location, Breakfast, comfortable bedroom.

Pleasant, helpful staff. Ideal location in central London. Comforable and clean.

We had no problems.

Excellent staff, friendly and informative and hotel comfortable.

The restaurant was excellent

The room was not big enough for 2 let alone to have a baby cot inside as well which was requested at the time of booking. How any one of a large frame size could ever use the bathroom would be very interesting to see. Sitting on the toilet you have your head in the sink. Shall never use this holtel again.

Good location very close to Underground. Quiet bedroom. Wonderful breakfast. Friendly, helpful staff.

no bar fridge!

Excellent friendly welcome on checking in to the hotel. Excellent welcome by the lady in the restaurant on Monday evening who made me feel fine about dining alone. Restaurant food very enjoyable. Nice single room with enough space and comfort anfd lovely views of trees in Russell Square!

Bit pricey for me as the Director of a small business. Cracked mirror on ironing board cupboard and slight damage to cover of armchair in bedroom which requires repair.

Central Location

Bathroom was not practical being extremely small with poorly laid out furniture (toilet basin, shower. No heed or acknowledgement was paid to my request for a room over the square.

convenience, comfort and polite and helpful staff

Nothing

Very central for the theatres and major attractions. Nice hotel with friendly staff.

The breakfast arrangements are very basic for 4 star hotel

Lovely room overlooking Russell Square, which was very good seeing as it was a single room. Beautiful hotel, shame about drunken clientele on Friday night!

Continental breakfast was a bit lacking, very little choice.

Location. Marble

Breakfast.

Loved the marble staircase, so English and beautiful. The architecture is stunning! The park across the street was wonderful. I ran every morning in it.

That it was not closer to Hyde parc but the location is still very good.

The concierge and staff were friendly and helpful. Hotel had a wonderful last century feel about it. The décor was fantastic.

Shower taps in our room broken and bathroom was too small to be practical (loose the giant bath and replace it with a big shower).

the hotel looks very impressive from the outside. the inside is grand in size. The staff were attentive and friendly the hotel situation was perfect ,easy access to the tube and all areas of london.

the inside was in need of refurbishment clean but worn, the furnishings were rather tacky. the towels were off colour and worn.

General ambience. Friendly staff. Location

Items ( shaving mirror and top of sink plug lever) missing from room. Bedside light not working and broken bits of the bulb found swept under the bed. Mentioned these on leaving, got a helpful reception at the time, followed by an anodyne reply by later email.

Perfect central location. Very clean. Friendly staff.

Good facilities and very relaxing with easy access to local amenities

Quite busy additional functions going on

Nice, fairly big room; comfortable. Position permits nearby connection through the underground and buses. Diversity of the breakfast buffet.

Small lifts. It seams to have poor maintenance if one of the lifts goes out of function. In the room: not enough room for personal belongs in the wardrobe. A little bit expansive.

marble staircase and décor in bar

No COLD water because of plumbing problems which are known and accepted by the hotel. Dangerously HOT water pours from all taps in the room -even for teeth brushing. unable to take a shower as water really hot.

Not much

Wifi was £12 per day! Lift didnt work on one ocassion Iron was bad Lighting in room was a little bit harsh Air con was noisy Couldnt turn towel rail heat off so the whole hotel room was either too hot or air con had to be used