The Hotel Russell  

Good location in Russell Square

Once I got the past the chandeliers and pillars of the grand foyer, the reality of my room was a big disappointment. Dingy describes it pretty well - marks on the wall, faded carpet, rotting window frame and very old TV. Breakfast was in a vast dining room with too many tables crammed in. The staff did their best in adverse circumstances, but it was not a relaxing start to the day. Overall I thought this hotel was very overpriced for the standard provided.

The room was very small and dingy and not at all worth the large sum of money charged. I would never stay here again and would not recommend it to others at this price.

Nothing

My hotel stay was a nightmare. The first room they showed me was a garret with a tiny single bed, scuffed furniture, stained ceiling. Literally the worst room I have ever seen. I had to request a new room. I cancelled the last two days of my stay because the hotel was such a terrible experience. I ended up paying 300 pounds for one night and 240 for the next night. A complete ripoff.

Good english breakfast. Size of the room was correct (for london).

Could not open windows in the room. Windows not even transparent. No fridge, no minibar.

very nice comfortable and clean rooms. We stayed at the 7th floor, (highest floor) and the design was very modern. The room was very spacious and had everything insight- even an iron and board! the location is excellent as it is next to the russell station. The price comparing to other hotels of same category and location was very good. what else is left to say?

-we went earlier at the hotel and wanted to leave our luggage at the store area but the guy there was slow and keep coming and going and we had to stay there 20 minutes. -My card was charged twice- one at the registration and one at check out. they explained that the amount of the registration will be refunded because it was made only for security reasons, but my bank account is now two times less than the amount I paid and I have to wait until they refund the money.. !

I liked the location the best. It's right beside Russel Square station which makes things very handy.

I got a single room. It was tiny. Much smaller than I thought. I didn't like this. The shower wasn't good either. It was too narrow and you could barely move in it. Also the plug hole didn't drain properly. It just wasn't right. There was no fridge in my room either which was annoying since it was a heatwave and I wanted to keep some water cool. Air conditioning in the room was noisy and I don't think it even worked. I couldn't reduce the temperature on it so it must have been preset. I know this is fairly common but the amount of times the cleaning staff knocked on my door was getting really annoying. Twice in the morning before 11 of the check out time and on the Saturday before I wanted to have a sleep during the day so I put a do not disturb sign on the door since I had a terrible hangover. In the middle of my sleep I was called on the phone to ask when I wanted my room cleaned...I Just got sick of it.

The Hotel was ideally placed for what we anted to do in London. In particular it was close to the theaters and also the sights which we wanted to see. We were able to walk to all our destinations. It was suitably priced for a London Hotel.

The only problem we had with our room was the noise from outside, both during the night and in the early morning. I actually had to put in ear plugs to get a decent nights sleep. Double glazing I would say is essential.

Location

Heating was via air con so had a choice of being cold in morning or keep waking up in night as air con clicks on. Room request not received and was advised that this was because we did not book direct with hotel. Shopping voucher not received when checking in and had to go back and ask for it.

The staff was very rood the rooms where shaby for the cost ther isent a lot to say that was good about it

The position of the hotel, and breakfast staff and concierge and cleaning staff were all very polite, the reception staff are more business minded and not that helpful.

I have stayed at the hotel last year booked through your company and it was very nice we had a nice room with complimentary wine, water and fruit in a very nice room. Because of last years visit we booked the hotel again this year, it was very disappointing, the room was basic there was not even a complimentary packet of biscuits! I needed extra pillows which were brought for me. I have arthritis and the pillows were too soft, I respectfully asked at reception if they could give me some firmer pillows, but they never did, neither myself or my husband got a good night sleep. I dont think I would book this hotel again, I paid the same amount this year as last year but the room this year was really very standard, I mentioned this to the reception that there was no complimentary water etc and she just said that I had booked the standard room, actually there was no wording saying standard room on my booking just "Double room Shopping Package"

As an oft-visitor to London, I look for the best combination of convenience, value, convenience and price. I have finally found all this in the Hotel Russell. Particularly, I'd like to cite concierge Bernard for his unwavering service and courtesy.

Use of business center facilities is a bit awkward and inconvenient and front location was a bit noisy at night, however, this "grand old lady" of a hotel is an excellent mid-price value.

Building is a amazing.

Small bathroom, poor breakfast.

Everything was excellent! Thanks for your nice hospitality!