The Hotel Russell

I was particularly impressed with the location of the Hotel Russell. Check in was smooth and most of the staff were very friendly. The room was a tight fit but very comfortable and luxurious.

Great location right next to tube but also easy walking distance of west end. Public spaces within hotel retained some of its previous grandeur and our room was of a good standard (we did have one of the refurbished bedrooms)

I liked the relatively new bathroom, the bed was comfortable, and I liked the cleaning staff that gave us good service.

Yes, the consierge was hard to get hold on and I was told to go to the street for a taxi.. The staff was not particularly nice, except the cleening lady. I also found a hair on my pillow (not mine!). I didn´t care for the back-yard view room. The room was much nicer on the pictures. When we got there it wasn´t worth the price, and if I hadn´t booked discount, I would feel bad for paying so much. The discount that I found on the net, saved it. Pillows could have been softer. Paying for breakfast there was no point, since it was two minutes down the street, half the price for food that was fabulous.

great location for the station and the shops

staff bickering in the restaurant at breakfast

Offered accommodation upgrade, at a cost, but proved worthwhile. Offered inclusive breakfast at a much reduced cost. Accepted offer. Hotel handily located for city and adjacent underground stations. Enjoyed our stay very much.

The hotel looked really grand from outside and was amazing inside, We were greated with a warm welcome.The room was fantastic, very spacious,and was extremely comfortable. The hotel is in a superb location, very close to Russel Square tube and easy to find.

staff were very friendly and efficient

The hotel was very close to the tube station and the Piccadilly line was very handy for visiting family in Turn Pike Lane. Also we walk a lot and we easily walked right into the heart of London.

I took my daughters in for a cup of tea. 14 pounds for three cups of tea was far too much in my opinion.

the old russell hotel entrance and chnadeliers are all in perfect state, the rooms are small but in good shape, an underground station within 100 metres (piccadilly line)

checking in took a long time because only one staff member; at checking out we were told that using credit card means an extra 3 %, they could have informed us when checking in

Location was ideal base for Westend & Shopping.Staff were very friendly & helpful. Would definately return and recommend to friends.

Very hot at night, noisy over boilers when windows opened.

To summarise in a few words, its Cleanliness, its facilities and the Location

The most enjoyable thing about this hotel was the stuff, very friendly and helpful :-)

A bit annoying was the fact that it can't actually handle all the guest heading for breakfast. For the first time of my life I had to queue to have breakfast. I wasn't in rush anyway so no really big deal this time. Very warm in the hotel, no fresh air in corridors :-(