The Hotel Russell

The staff were very friendly and helpful. The room was very clean and comfortable (the only down side was no fridge). The breakfast choice and service were excellent. The 1pm check-out meant no mad rush to vacate the room.

I liked very much the attitude of the Hotel's staff. All personel was very polite, kind and friendly

I guess, in case if room is not ready for visitor as booked from 14.00 hrs, at least such things should been compensate in local bar.

Room, restaurant and general service was fine.

Check-in took a long time, as there were two on the desk and one was diverted by a long query. Check-out was pretty long at one point, suggesting some form of more flexible staffing might be wise.

The hotel has a comfortable wecoming atmosphere retaining a personal character not an impersonal large Hotel antiseptic environment.

Minor points made in the Hotel survey Poor lighting in the bathroom causes shadows at the bathroom mirror. Absence of non slip mat in the bath could cause accident when showering. Awkward shower controls.Evidence of glasses left outside rooms slow to be cleared away.

good location, easy walk to Oxford street and Euston

basic facilities/room for what is an expensive 4 star hotel, slow check in, check in staff/concierge need to be more welcoming

Excellent location in Bloomsbury on beautiful Russell Sq and a Tube station on your doorstep. Very comfortable well appointed hotel with a buzzy bar and good atmosphere.

Breakfast was very standard hotel fare.

location, most of their staff were frindly.

first day they gave me very bad and dirty room looking to very dirty view, I asked them to change it to park view, outlets not matching my mobile adaptor and they are not providing any, concierge sell it to guests 5 GBP I bought it from the book shop beside the hotel 4GBP, bathroom door not closed properly I have to push it up to close it, price was too high in my opinion.

the buffet breakfast was very good. The bar was a great place to relax over a bottle of wine with lots of leather chairs and chesterfields.

Huge air conditioning units were right outside our bedroom window and the noise was like a lorry ticking over all night. I was totally exhausted after our two-night stay and couldn't wait to get back to the peace and quiet of my own bedroom. Why aren't the windows double glazed?

The atmosphere is lovely because of the decor, particularly in the bar and dining room, very luxurious. The staff are friendly and helpful ( except for one who was a bit snooty ! ). The location is good too.

The standard of the room didn't really match the quality of the rest of the hotel although the bathrooom was lovely. The room was very cramped and the double bed squashed against the wall. It was also very dark, even with the lights on.

The consierge was very helpful, front of house friendly and efficient getting us booked in - always a pet hate of mine and the bar staff were courteous and professional.

£20 for a burger!

The staff were excellent and wery helpful but the overall experience was a bit disappointing.

The standard of the room was less than 4 star. Also the hotel did not take any notice of the fact that I had informed thtem I would be travelling with a 10 year old child and then charged us $40 extra to accommodate him. Considering I had booked 4 months prior I would like to have been informed of this charge before checking in.

Nice staff good location

The beds on floor 7 are like camp beds, not what you expect for £113 per night!