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Show map Basingstoke Country Hotel - The Hotel Collection

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Newest reviews for Basingstoke Country Hotel - The Hotel Collection

  • Lia
      United Kingdom
    26 August 2014

    Quite and peaceful. Excellent Walks around the area

    Quality of the bed horrific! Cleanliness of bathroom even worse Cold water tap has a sign above it reading "not drinking water" so very small bottle of water in room supplied. Not enough for two people at all!

    3.8

  • John
      United Kingdom
    26 August 2014

    Comfortable and sizeable room. Breakfast was really good. Staff very attentive

    7.5

  • Wendy
      United Kingdom
    22 August 2014

    Leaving to go home. It was a 40th birthday present from my mum and I believe she wasted her money

    SPA staff appeared to be clock watching throughout my treatments and showed no interest in offering alternatives or discussing my needs or if they were suitable Restaurant staff was very rude to the extent that my husband told him to apologise and to get someone else to serve the rest of our meal. This obviously ruined any good bits for the rest of the hotel,which is a shame

    6.3

  • Tanya
      United Kingdom
    15 August 2014

    We liked the fact that our teenage granddaughter and her friend could stay in their own room

    The food menu wasn't very good for children and quite expensive

    9.6

  • Polly
      United Kingdom
    7 August 2014

    It was convenient for the wedding I attended

    The room had something wrong with the ventilation, the prices of drinks were extortionate, the room wasn't clean when we arrived, the hotel in general was dated and tired looking. The staff did not even want to address my concerns!

    4.2

  • Mark
      United Kingdom
    5 August 2014

    Outdoor Hot Tub Sauna Car Parking Breakfast

    Staff attitude, particularly in the spa. Reception staff lack of knowledge

    5.8

  • Paul
      United Kingdom
    5 August 2014

    The weather was good for the wedding reception

    Didn't get a welcome and the chap didn't know breakfast times for the following day. The room was not clean, malteser on the floor, window sill grubby and worse a lot of hair in the bath plug hole. My wife found the bed uncomfortable. They ran out of some spirits at the bar. Guests were kept waiting at breakfast as the food kept running out.

    5.8

  • Richard
      United Kingdom
    5 August 2014

    Size of the room wonderfull Breakfast execellent Bar and lounge area very relaxed Friendly staff Expedient action when we complained about the TV noise from adjoining room [see what we didn't like]

    Not a good idea to have an interlocking room which meant we had to ring reception to say the TV could be heard as we lay in bed. It probably wasn't that loud in the other room but its close proximity made it very noticeable. Suggest it should not be used by seperate guests!!!

    8.3

  • Victor
      United Kingdom
    4 August 2014

    Everything about the Hotel was excellent,no complaints at all,reception Staff, excellent,restaurant staff excellent food excellent , Breakfast excellent ,would definitley stay at this hotel if we were coming over again.My wife and i enjoyed our stay at Basingstoke Country hotel,Thankyou.

    10

  • Joanne
      United Kingdom
    31 July 2014

    The hotel pool was lovely and the outside areas were clean and nice. The manager was friendly sadly after dealing with him the experience plummeted below rock bottom. Room was clean

    The receptionist was unhelpful and rude. They could not resolve problems very well. Not every guess was treated the same Air con did not work and provided a small inadequate fan that's primary use is as a heater Breakfast items ran out and were not replenished fast causing breakfast to take over 1 1/2hrs causing a massive que back up and the staff were then rude towards new guests attempting to enter the dinning area. Staff rude when asked if there were anymore mushrooms coming and then took 30mins to provide them.

    7.1

  • Margaret
      United Kingdom
    29 July 2014

    the location the rooms, breakfast was very good and spa facilities although we didn't have chance to use them I am sure we will next time we go there.

    nothing

    7.9

  • Michelle
      United Kingdom
    29 July 2014

    Breakfast and the comfy bed.

    Prob getting booked in not told were anything was .

    7.9

  • David
      United Kingdom
    29 July 2014

    Noise from wedding celebration

    9.2

  • Zoe
      United Kingdom
    26 July 2014

    The bed was comfy. The location was good.

    The staff were unattentive, service in the restaurant was slow. Bathroom in the room hasn't been cleaned properly and towels were old and like sandpaper to use. We were told by booking.com that the pool and spa were being refurbished AFTER we booked. However, when we arrived, we discovered this had been re-opened for some time, and we felt misled by booking.com

    5.8

  • Conall
      Ireland
    24 July 2014

    The place absolutely stank - it was like a sewer.

    3.3

  • Anonymous
      United Kingdom
    20 July 2014

    Hotel decor is quite dated. Price is quite high for the service at the hotel. Breakfast was ok, a reasonable variety but didn't look appetising.

    3.8

  • Peter
      United Kingdom
    19 July 2014

    Staff friendly, good Meal and reasonable price.

    10

  • Nicola
      United Kingdom
    16 July 2014

    close and easy access to Ascot!

    its rather dated - not a very comfortable feel so please give it a make-over!

    5

  • Andy
      United Kingdom
    13 July 2014

    Good value for money, buffet breakfast is well worth getting in on.

    Room was a bit of a trek!

    7.1

  • David
      United Kingdom
    13 July 2014

    All staff were very polite. Had a top floor room, very good size with good amenities. Had breakfast in room, very nice food.

    £5 per meal seems a bit steep to have breakfast in room.

    10

  • Anonymous
      United Kingdom
    9 July 2014

    Gym and breakfast

    Tried to book breakfast when I checked in but told there was no need as included with the booking, not the case when I got to breakfast!! However buffet was good. Room noisy as near a fire door that didn't close properly, hot water pressure low. I have stayed here several times and this one is disappointing to say the least.

    6.3

  • Roger
      United Kingdom
    1 July 2014

    Bacon rehashed for Monday morning from Sunday morning it was hard

    7.5

  • John
      United Kingdom
    1 July 2014

    breakfast food

    Very poor attention to detail. No soap in the room (took 3 days to get some). Very noisy at night as a band took their kit away at 0130 hrs. No train information available. Poor dining room nappery. No help with luggage. toiletries not replenished. Note; All this discussed on departure with general manager.

    5.8

  • Robert
      United Kingdom
    25 June 2014

    facilities

    nothing

    7.9

  • Christine
      United Kingdom
    25 June 2014

    Leisure facilities

    8.8

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