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Show map Basingstoke Country Hotel - The Hotel Collection

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Newest reviews for Basingstoke Country Hotel - The Hotel Collection

  • Phil
      United Kingdom
    14 September 2014

    Excellent location having arrive on a late night ferry at Portsmouth and travelling up to Midlands next day Room very clean and well presented. Staff were extremely helpful and breakfast was excellent.

    No indication that tea / coffee etc.. was in a cupboard until I went to ask for tea at the reception. First place we've stopped at where it was not on display - small issue

    10

  • Anonymous
      United Kingdom
    11 September 2014

    The staff were very pleasant and accommodating. The pool, sauna and jacuzzi are great and the outside of the hotel, including gardens looks nice. Peaceful night's sleep, didn't notice any noise.

    The bedroom (on ground floor) was pretty small and decor (including bathroom) quite outdated, however it was clean and comfortable.

    7.1

  • Anonymous
      United Kingdom
    9 September 2014

    The facilities were great and the breakfast was excellent.

    We had a wedding to attend so asked the staff if we could check in slightly early to get ready- the response we got was rude and not very helpful.

    7.9

  • Alison
      Isle of Man
    9 September 2014

    Over priced, lack of hot water & electricity. Very noisy on one night, no one advised of this.

    5.8

  • Stephen
      United Kingdom
    9 September 2014

    Had to wait a long time to get a table for breakfast in the morning - then had to wait a while for there to be any cooked breakfast from a buffet to eat. No hot water in the morning for a shower.

    5.8

  • Jo
      United Kingdom
    6 September 2014

    The pool despite class happening when I wanted to swim Dinner Excellent professional waiter at breakfast Gardens

    The extremely noisy air handling plant which kept me awake on both nights Filthy non-functioning extractor and light fitting in the bathroom Threadbare carpets Evening senior waitress not professional The bar less than attractive

    6.3

  • Anonymous
      Ireland
    3 September 2014

    Cooperation of staff thank you

    8.3

  • David
      United Kingdom
    27 August 2014

    food comfort of room helpful staff

    7.9

  • Lia
      United Kingdom
    26 August 2014

    Quite and peaceful. Excellent Walks around the area

    Quality of the bed horrific! Cleanliness of bathroom even worse Cold water tap has a sign above it reading "not drinking water" so very small bottle of water in room supplied. Not enough for two people at all!

    3.8

  • John
      United Kingdom
    26 August 2014

    Comfortable and sizeable room. Breakfast was really good. Staff very attentive

    7.5

  • Wendy
      United Kingdom
    22 August 2014

    Leaving to go home. It was a 40th birthday present from my mum and I believe she wasted her money

    SPA staff appeared to be clock watching throughout my treatments and showed no interest in offering alternatives or discussing my needs or if they were suitable Restaurant staff was very rude to the extent that my husband told him to apologise and to get someone else to serve the rest of our meal. This obviously ruined any good bits for the rest of the hotel,which is a shame

    6.3

  • David
      United Kingdom
    21 August 2014

    Unable to book in before 3pm. Steam room out of action. Too many stairs and difficult to get to room. Breakfast very poor.

    5.4

  • Tanya
      United Kingdom
    15 August 2014

    We liked the fact that our teenage granddaughter and her friend could stay in their own room

    The food menu wasn't very good for children and quite expensive

    9.6

  • Penny
      United Kingdom
    7 August 2014

    Pleased with most standards and room service was good despite there being a wedding on. Breakfast was excellent and room service dinner great.

    Receptionist was a bit off hand - a single woman traveller would like to be made to feel welcome and I didn't. Also at check out - not enough staff coping with wedding guests and others leaving at similar times.

    6.7

  • Polly
      United Kingdom
    7 August 2014

    It was convenient for the wedding I attended

    The room had something wrong with the ventilation, the prices of drinks were extortionate, the room wasn't clean when we arrived, the hotel in general was dated and tired looking. The staff did not even want to address my concerns!

    4.2

  • Mark
      United Kingdom
    5 August 2014

    Outdoor Hot Tub Sauna Car Parking Breakfast

    Staff attitude, particularly in the spa. Reception staff lack of knowledge

    5.8

  • Paul
      United Kingdom
    5 August 2014

    The weather was good for the wedding reception

    Didn't get a welcome and the chap didn't know breakfast times for the following day. The room was not clean, malteser on the floor, window sill grubby and worse a lot of hair in the bath plug hole. My wife found the bed uncomfortable. They ran out of some spirits at the bar. Guests were kept waiting at breakfast as the food kept running out.

    5.8

  • Richard
      United Kingdom
    5 August 2014

    Size of the room wonderfull Breakfast execellent Bar and lounge area very relaxed Friendly staff Expedient action when we complained about the TV noise from adjoining room [see what we didn't like]

    Not a good idea to have an interlocking room which meant we had to ring reception to say the TV could be heard as we lay in bed. It probably wasn't that loud in the other room but its close proximity made it very noticeable. Suggest it should not be used by seperate guests!!!

    8.3

  • Victor
      United Kingdom
    4 August 2014

    Everything about the Hotel was excellent,no complaints at all,reception Staff, excellent,restaurant staff excellent food excellent , Breakfast excellent ,would definitley stay at this hotel if we were coming over again.My wife and i enjoyed our stay at Basingstoke Country hotel,Thankyou.

    10

  • Joanne
      United Kingdom
    31 July 2014

    The hotel pool was lovely and the outside areas were clean and nice. The manager was friendly sadly after dealing with him the experience plummeted below rock bottom. Room was clean

    The receptionist was unhelpful and rude. They could not resolve problems very well. Not every guess was treated the same Air con did not work and provided a small inadequate fan that's primary use is as a heater Breakfast items ran out and were not replenished fast causing breakfast to take over 1 1/2hrs causing a massive que back up and the staff were then rude towards new guests attempting to enter the dinning area. Staff rude when asked if there were anymore mushrooms coming and then took 30mins to provide them.

    7.1

  • Margaret
      United Kingdom
    29 July 2014

    the location the rooms, breakfast was very good and spa facilities although we didn't have chance to use them I am sure we will next time we go there.

    nothing

    7.9

  • Michelle
      United Kingdom
    29 July 2014

    Breakfast and the comfy bed.

    Prob getting booked in not told were anything was .

    7.9

  • David
      United Kingdom
    29 July 2014

    Noise from wedding celebration

    9.2

  • Zoe
      United Kingdom
    26 July 2014

    The bed was comfy. The location was good.

    The staff were unattentive, service in the restaurant was slow. Bathroom in the room hasn't been cleaned properly and towels were old and like sandpaper to use. We were told by booking.com that the pool and spa were being refurbished AFTER we booked. However, when we arrived, we discovered this had been re-opened for some time, and we felt misled by booking.com

    5.8

  • Conall
      Ireland
    24 July 2014

    The place absolutely stank - it was like a sewer.

    3.3

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