Shaftesbury Premier London Paddington  

The breakfast

Rooms were not as advertised (no fridge in room, welcome fruit basket and robe and slippers were not provided). We arrived on a late flight and the cot for our child was not provided as requested in our booking, and even after several requests after checking in. When it finally arrived, they then took half an hour to erect it, by which time our child was extremely grumpy and well ready for bed. In our booking, we requested 2 rooms the same, which they weren'T. Whilst the rooms were clean they are very small (especially the bathroom). For the price we paid, we expected alot better.

I like the fact that the hotel was located in close proximity to the underground, made communiting into the city very convienent. I aslo enjoyed the helpfulness of the staff.

The room that we satyed in was a wee bit too small. It was extremely tight to walk inside--my husband is 6'2'' and wieghs 170lbs so it was slightly tight and the shower was too small.

Close to tube station.

Small room, tv didn't work, bathroom had a bad smell.

Lovely comfortable room. Staff were very professional.

Very,very little to like apart from convenience to Paddington Station

Check in was by a very indifferent clerk. The room (single) was tiny and overlooked six huge noisy air conditioners. A change of room to another with a tv that didn't work did not improve the size. A further change was better but still o room to even open your luggage other than on the bed. Impossible to sit at desk to use internet as chair would hit the bed only inches away. To be fair, the duty manager was much better than the check in staff during room changes. Certainly never stay here if you seek a single room

Convenient location, with in walking distance of central line station at Lancaster Gate.

Room was little noisy.window sound proofing could be better.

This was one of the best hotels I have ever stayed in and I have stayed in many across the world. It has to be said that my enjoyment of the stay was down to the people working there. All of them were well presented, genuinely friendly and attentive without that unctioness that staff in other hotels think is a good way of getting a better tip. In short, the Shaftesbury is a great place to stay other than it is Paddington which, whilst not the worst area in London, is nontheless a bit of a dump. That said it is quite handy for pleasanter or more fun areas such as Kensington and the West End. If you are going to stay in this location please take my advice and stay at the Shaftesbury.

Just Paddington really.

Poor service; iron and ironing board missing; laundry delivered late; no internet access from room as advertised, no wireless internet as advertised. Staff unhelpful, unresponsive, did not respond to complaints or requests for help.

Excellent value.. Gr8 upgrade. Fantastic location

Central location, clean.

Incredibly small room.

The room size is very small and all the furniture are packed with not enough space to even open your luggage. Finally the room was located in the basement floor.

Specified a room with a view. There seemed to be very few people in the hotel, regardless, we were given a room in the lowest part of the basement with a view of a pipe fitting.