Shaftesbury Premier London Paddington  

Hotel charges at check-in (not at check-out), the walls are too thin (you can hear the neighbors talk and they can hear you back, it's unclean, the rooms are way too small (and some of them have 6 steps down right after the door, which is odd and uncomfortable), has very tiny bathrooms (literally impossible for two people to stand inside the bathroom unless one of them is in the shower) and there was not enough water pressure for a proper shower. There's also just one elevator that takes forever to get to your floor and there's no wi-fi in the lobby, as was advertised.

I have been in London several years i usually stay in novotel paddigton or royal eagle hotel ,but this time i try some new,and was the worse thing that i did,i tell why,i was travelling with my wife for many contries ,so i have two big luggage and one small one ,my luggage could not get inside the room,the room was too tight ,that if i need to go to bathroom ,my wife need to stay in bed ,i can not imagine how this hotel has a rate 4 star,the prince willian hotel (2 star) is more confortable than this one.Shaftsbury never more.

It's close to Paddington station. That was the only positive aspect

It's not easy to locate. The room was so narrow that you cannot even walk between the bed & the wall. There's not enough room for your feet and you get stuck! Calling the room "double deluxe" is a joke. Claustrophobic! Dangerous stairs when you enter the room too and so narrow that it's hard to go in carrying a suitcase. No space where to open the suitcase (only on the bed). I cannot insist enough on how incredibly narrow and tiny the room was.

Cheap and in good location for paddington station but seriously outweighed by the bad points.

I arrived late evening and was put in a room that had clearly been converted from a store cupboard situated immediately off the reservation area on the ground floor. I know this as there were two other store cupboards next to it. I could hear everything that was being said in the reception which was very busy and noisy. The room was not large enough to move in without getting on the bed and the toilet was too cramped to use without leaving the door open. Getting in and out of the shower was a challenge. The tv did not work. When I complained about the tV and the noise I was told I could use the communal tv in the lounge. I complained again and eventually was moved to a room in the basement of similar size but at least it was quiet and the tv worked. I was given a complimentry breakfast however. Although the room was only gbp79.00 It should still be suitable for its purpose with basic facilities in working order..

I really didn't like much about the hotel except for the location

The staff was rude and not helpful at all. And most of it could barely speak English. I was given an extremely small room in the basement with a window that wouldn't close properly. As a result i woke up the next morning with a really bad cold. Then I asked them to give me another room and they gave me one after many hours. I am definitely not satisfied with this hotel especially bearing in mind that I had to pay 300 pounds for just 2 nights. A total rip-off. I do not recommend it.

Nothing it was the worst hotel I have ever stayed in.

it was a short walk from the heathrow express

the room was small - but that is london for you!!!!

Location. 3' walk from Puddington Station.

Too small a room for 3 persons. One bed was a couch.Certainly not a Deluxe room as advertised. Just an ordinary room.Breakfast was not included in the already high price (199 Pounds/night) and it was too expensive. (15 Pounds/person)

Convenient and clean. in a good area for transport links.

We had a problem on Sunday night/Monday morning. Around 1.00am I could hear dripping water somewhere, getting progressively louder.This kept me awake for an hour. I finally found this to be a leak from the room upstairs, with water dripping through a light socket in our bathroom. It took a while for this to be fixed and cost me two hours sleep, when I had an early start on Monday morning. In the morning Reception simply told me to send an e-mail about this, so I was not impressed by their lack of concern or customer service.

Its location was good.

The room was cold. The window being extremely drafty. The ensuite facility was particularly smelly, suggest it was the drains.

Facilities around hotels was available

Rooms was so small (tiny), hotel's photos not showing real situation. Reception stuff was rude. Restaurant too small to move chairs,

The room was clean and the location was good.

The only problem was that in the room I didn't had enough network coverage but I am sure that this depends from one room to another.