Shaftesbury Premier London Paddington

Very clean room and excellent location.

The front desk staff was rude. We witnessed 5 different groups of customers arguing with the front desk staff (including us).

The residential location, and proximity to Paddington station, were pretty good. I would stay there again.

The staff were relatively unfriendly and unhelpful. It took about 20 mins for us to get our luggage back from storage, despite mentioning that we were in a rush to get to the airport

Nice clean room with airco. A new bathroom.

Very small room.

I liked the location of this hotel it was very close to the train and tube.

The room was extremely small, My husband is 6'2" tall and the height of the shower he only had 2-3 inches of clearance between his head and the ceiling. You could not have the bathroom door opened and get to where you could open the front door.

The staff were friendly. The room was clean. Close to Heathrow express.

The room was aboslutely tiny with barely enough space to turn around. The flat screen television whicn was advertised on the web site as being satellite, was not. It had an internal aerial which had to be asdjusted by hand and resulted in very poor reception. When I asked about room service I was told only snacks could be served,or I could use one of the restaurants nearby. Again contradicting the web information. The internet in the room did not work. Finally, the noise from the reception area throughout the night was terrible, the room I was given being on the ground floor. The web description of this hotel is totally misleading. No where near being 4 star.

The bed was so close wall to wall I could not get to the wardrobe because of the television on the wall. Not worth the money.

Hotel very central to Hyde Park/Oxford St & connection to Heathrow Airport & others. Hotel had all facilities in rooms.

When we arrived we were given 2 single rooms after I booking a Twin Room, that we very disappointing! But the nxt day we were changed to our twin room & given complimentary Breakfast.

Convenient location for Paddington/Heathrow. Good quality decors and fittings.

Extremely small room. Heating did not work and, on request, staff claimed to have done something to fix it but didn't actually do anything and it continued to not work.

Very friendly staff,good value for money,great location,nice room

room very small,cleaners woke me up in the Saturday morning shouting in the corridor,the only lift was broken and I had to carry suitcase on the stairs to the 4th floor

My room was the size of a cupboard and was extremely cramped. I have registered a complaint which is being looked into at the moment

Location was very easy to get in & out of Paddington for an overnight trip. The woman at the front desk gave us a reference to a fantastic place for dinner - we'll be going back there!

The room was tiny. Tiny. When you opened the door, it opened onto stairs - no landing. These were curved steps so they weren't even full size steps. Very difficult with luggage - not that there is room for luggage. My husband and I had only 2 carry on bags and we had to keep tripping on them. Getting dressed was an interesting experience. I've never felt so cramped. However, the decor was nice and the shower had good pressure.

The hotel seemed overbooked and could not initially find our booking, and then suggested splitting the group and sending some of us to another hotel. The staff were rude and very unhelpful at check in.