La Suite West  

localisation design accueil

manque de lumière dans notre chambre

gentilesse du personnel propreté de l'hotel proximité métro

lumière trop faible (design de l'hotel) chambres un peu petites

Très bon accueil, attentionné et décontracté à la fois, literie confortable, chauffage au sol dans la salle de bain, calme, emplacement agréable tout près des Kensington gardens et non loin de Notting Hill et de Paddington (gare d'arrivée du train express depuis Heathrow).

Nous n'avons pas essayé le petit-déjeuner, non compris dans le prix de la chambre.

Design-accueil-confort-tres bien situè

l'accueil, le design et le confort

La situation géographique la disponibilité du personnel et leur accueil la salle de bain en marbre avec chauffage au sol le wifi et la chaine hifi la kitchenette

Pas de chaine télé française

La situation de l'hôtel, proche de Notting Hill et bien desservi par 2 station de métro à quelques minutes. L'esthétique contemporaine et design sobre. La salle de bain très agréable et fonctionnelle malgré leur relative petite taille.

La chambre standard assez petite, laissant très peu de place pour circuler ou poser ses affaires après une bonne journée de shopping.

Salle de bains, calme

Manque d'armoires ou d'étagères dans la chambre pour défaire les valises

La situation de l'hôtel est pratique, (pour autant qu'on veuille aller à Notting Hill), le métro est à quelques pas de l'hôtel et est bien desservis. La rue sur laquelle donnait notre chambre était calme. La chambre était petite mais agréable. La salle de bains et la literie étaient très confortables et bien équipé. La possibilité de faire un thé dans la chambre est une très bonne idée.. L'esthétique du lieu est très réussie.

J'ai lu avant de partir une critique qui disait : "Le petit déjeuné est une blague" et effectivement c'est une blague.. Le premier jour nous nous sommes partagé (sans savoir) un petit déjeuné continental parce qu'ils n'avaient pas compris qu'on était deux (???) et en partant on a essayé de nous facturer le petit déjeuner pour le jour avant notre arrivé.. encore une blague ^^, Alors le petit déjeuné est plutôt bon mais entre le fait qu'il faut demander 3 fois un jus d'orange, et les déjeunés qui suivant le jour compte pour deux, peut-être que la fuite vers un tea-room voisin serait une bonne idée.. Et c'est dommage parce que c'est un hôtel très bien.

The staff of the hotel was extremely helpful and responded quickly to our needs. Very nicely designed hotel. Rooms are small but comfortable. The tube station is literally 1 minute walk.

The location was too far for us from city center. Problematic acoustics - we could hear what's happening in nearby rooms.

Excellent service, lovely room for relaxation, and perfect location for shopping, sightseeing and dining!

Fantastic food. The room (junior suite) was very comfortable and facilities excellent. Friendly and helpful staff. Loved the minimalist/oriental design of everything.

Lack of a view from window (looked out on to a wall). Slatted cupboard doors were a little difficult to open due to lack of any handles.Lack of light in general in rest of hotel.

Staff and service at front desk was impeccable. Food was absolutely fantastic.

Service to the room was appalling. Trying to order room service was a very trying experience. Ordered room service and 25 mins later a cleaner turned up to the room?

Decor

Served Prosecco when we had ordered and paid for champagne.

Design Friendly staff Marble bathroom and power rainhead shower proximity to tube station

Stylish, warm, welcoming, great position just 1 minute from 2 underground stations. Rooms clean, confortable and great marble bathroom! Staff gentle and Italian speaker

Spa and gym even small is missing, in a Suite can not miss it.

location

breakfast was terrible

The hotel is superb!. The staff is friendly and everything is very clean. Some people don't like black designed rooms, but I just loved the design of this hotel. I would recommend it to everyone.

The price is a bit high, since it's not really in the centre.

The staff were extremely helpful and friendly. The food was absolutely delicious. Very close to Bayswater underground station which was really useful. The heated floor in the bathroom was really nice.

The decor was very dark, perhaps a bit too dark.

I stayed at this hotel with my fiancé and little boy. I booked a room that would sleep 3, We arrived and they had a problem straight away with the room so they tried to fob us off with a small room. It was in no way shape or form suitable for a child extremely small and dangerous for a toddler. I went to rececption and complained they later called and said they could not do anything about this as I didnt book a room for 3 so I logged into my email andprinted off a copy and gave this to the manager. They still could not do anything so with the room so I made a big fuss contacted booking.com they later called the hotel and stated the obvious and explained I did book a room for 3. Later that afternoon after a very unsettled start they said they would change our room to something more appropiate for the child. The room was bigger and it was the only one available however it was up stairs and was extremely dangerous for the baby and us. We complained about this but nothing was done. My fiancé and I were carrying the pram up stairs as we never got any help and she slipped and hurt her ankle. We are absolutely disgusted in or stay and it totally spoilt the whole of new year eve and out recent engagement.Nothing was done to help us at all they just pushed us to the side and were more concerned about taking new bookings. I stay in london all the time with business and would never reccomend staying at this hotel to anyone. We were going to book up for the 14th of February however my Fiance is still disgusted in the way we were treat. I have a copy still of my booking reference if you need this to get in touch with the hotel but what I will also say is i have a very large network and the word will spread on how we were treat and how it spoilt our engagement weekend and NYE. John

Stylish and comfortable with friendly, efficient and professional staff.

Room was small, but we did have five cases due to our month-long trip. Still managed though.

The shower

Totally misrepresented as a 5★ hotel when its not even a 4★. The room was more of a single room size and the hotel had no other facilities than a small cafeteria. It was advertised as being next to Hyde Park when in fact it was nearly a mile away in cocroach ridden Bayswater. At seven am we were awoken to a very noisy street.

design of room quality to detail friendly staff

First class service

Helpful staff. Good facilities in the room. Free WiFi. Comfortable bed.

Problems with the heating. Noisy street outside.