Ibis London Euston  

clean efficient rooms, location next to euston station

Only hotel I have stayed in who do not provide shower gel and shampoo!

It was clean, comfortable and a good location.

When I checked in to the hotel, I was told I made a mistake with my booking and booked for the following month. I was charged over £100 more than the original booking price to stay in the hotel for the 3 nights I thought I had booked. I checked my email from booking.com to check if the correct/incorrect dates were detailed on it, I printed off my confirmation email (from booking.com) which stated that I had in fact booked the correct dates. When I showed the email to a different staff member he said that my credit card had been declined so they had cancelled my booking but neither I nor booking.com had been informed about this.He said this was a problem to be taken up with booking.com and there was nothing he could do about it. I then rang booking.com and a lovely man answered and rang the hotel immediately and spoke with the same staff member who then refunded me my money (over £100) but did not apologise that I had been lied to about booking the wrong dates or about telling me there was nothing he could do about it. I told him I thought the whole situation very unfair and he said it was a problem caused by 'the back office'. I would never recommend this hotel to anyone and I would never stay here again even though I liked the facilities and it is close to where my cousin lives whom I often travel to see but I would definately use booking.com again.

Great and safe location, close to 2 subway lines, clean and friendly staff

At the door says the price for a room that is 90 pounds per night, and I have paid via booking.com much more and still as reduced by 40%. I do not like Only Fools and Horses. Hotel has no European adapters in the room that I had to buy on the Slot at the hotel. Shame. Do not have a free wifi and very poor when the hotel has to make money on it. Do not have a brush for a toilet seat. I think all this nonsense prevents them from being super hotel because they have too good a location, so it really surprised me. When I return to London again I will have them in the consideration, but at the number 2 or 3

Very convenient location. Clean and bright rooms.

Expensive!

It is very close to Euston Station, and the pub round the corner is great

Its too hot and stuffy. They advertise airconditioning, but there was none in my room. Perhaps they mean the lobby? The breakfast 'chef' was shouting and gesticulating that diners are limited to 3 rashers of bacon each!

wright side of the conjestion charge

rooms far to hot and waffer thin pillows

Clean room and bathroom, comfortable bed, conveniently located at walking distance from st-pancras international train station, also close to Camden Town which is a great area for entertainment (street markets during the day; bars and nightlife in the evenings).

The temperature in the room was too high. Opening the window didn't help much and there was no airconditioning either.

Breakfast was very good value and good standard

The fact that the housekeeper kept banging on the door from 9.00 am onwards on a Sunday morning.

Some lovely cheap restaurants nearby (Drummond Street) and really convenient for Euston station.

Breakfast could have had a bit more variety.

Convenience to St Pancras is only 10 min walk. Euston Station 2 min walk across the Rd from Hotel. Easy access to all the sites. Stayed in new part of hotel and was quite surprised at the size of room..Very clean.

Comfortable and clean.

There was no hot water until 8am! I had to leave without hot shower! Not good for a hotel like Ibis!!!

Location, Price, Facilities.

The carpark was a big plus for me and essential. It is reasonably priced for London and being situated outside of the pay zone is also a bonus.

The buffet food was mediocre and you had to ask for rolls, which were advertised as available on the buffet. There were also foods advertised on the board that were not available and I was surprised to find lots of bones in the fish, although the fish itself was very tasty. I was a bit put off by the room getting checked every day. I had someone come in twice during my 4 day stay and catch me by surprise in the afternoon, where I did not expect to have to put the 'do not disturb' card on the door. I understand spot checks are important, but the same rooms every day?