Barceló Torquay Imperial Hotel  

The location was perfect

Although it had fantastic views the Hotel itself is very dated and need a complete refurb. The leisure facility, pool, sunbeds (Birds mess all over them) and the patio area's were all in need of a good clean. Breakfast was very poor quality for the cost of the room and again the dinning room was in need of updating. Not worth the money, its a shame as the location is perfect.

Dining room-excellent food and service.Very friendly staff

At these prices I really think parking should be included

Only the view of my room was nice...

Its not the 4 star hotel and need alot of refurbishment.... Furniture and condition of the hotel need alot of renovation....

I didn't like being put on the top floor at the back of hotel with no views,also being on top floor the shower had no pressure at certain times of the day,so no shower before breakfast had to wait until about 10am to get a shower.

Sea view was excellent, room size good.

Not so good was being charged for parking and for 4 star would have expected complimentary bottled water and welcome pack.

A very relaxed atmosphere, we were upgraded to a suite upon our arrival, however, the patio doors onto the balcony were locked and were not allowed to be opened for maintainence reasons, this was very disappointing and made the room at time over bearing in regard to heat and no fresh air. Overall, our stay was very comfortable and the room was spotless

We decided to eat in the restaurant on our last evening, which was disappointing, whilst some element of the meal were enjoyable, others let it down. Such a shame, as with limited tweeking, the experience could have been much more enjoyable.

paying for car parking unexpected extra!!!

Very grand hotel and we stayed at a bargain price which helped, Sadly we had a phone call from back home to say my mother had passed away so came back home sooner than hoped.

Only thing eas very slow service for our evening bar meal, one hour wait, I think we had been forgotten, so made us a little late for our theatre show, but the helpful staff did apologise at the hotel, so we have still good thoughts about our stay best wishes Mike and Tania Armstrong

Very comfortable, lovely views over the bay, close to town.

Some of the staff could do with improving their attitudes towards their guests

We had room 415 and it was beautiful and all my family enjoyed it. My daughter did not want to leave.

The one problem is the balcony wasn't accessable.

This is a lovely,welcoming hotel.The location is just fantastic with stunning views overlooking the bay,from the resturant.Staff were friendly and efficient. Food was well presented and cooked perfectly.,although did not eat an evening meal here.The location is great also,as a short walk leads to the harbour with some lovely resturants, and shops.We will definately be returning in the near future.This was excellent value for money.!!!

Our room was spotlessly clean,and an adequate size,although the bathroom was a little on the small side.with a loose plastic toilet seat!. There was a large stain on the ceiling which needs decorating.These are very picky points but I think it is worth noting.Room no: 435 which overlooks the car park.

The hotel bar at nite was nice and freidly and the view from the bar is superb

The room was amazing pitty the balcony was being serviced because the rooms were boiling hot an very hard to sleep at night

Attentive staff in bar and excellent bar food.

Poor internet facility. Wasn't working when I arrived and even when fixed, couldn't access internet in my room. Grateful for voucher.Fire alarm went off unexpectedly (false alarm caused by someone spraying deodorant in a bathroom apparently). Overly-sensitive system which I understand also reacts to bathroom steam. The alarm was actually deafening.