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Newest reviews for Imperial Hotel

  • Anonymous
      United Kingdom
    August 31, 2014

    The location is good and the staff were helpful

    It was very dated and the room smelt.

    5.8

  • Jason
      United Kingdom
    August 29, 2014

    Beds we're comfy,bathroom was nice an clean.

    The decor was awful an carpet looked grubby but worse of all were the cracks in the walls from ceiling to our uneven floor,we felt like our room was on a hill! Definite subsidence issue's.

    6.5

  • Wayne
      United Kingdom
    August 26, 2014

    location was good facilities are good staff are excellent very clean and tidy

    during my stay the guests in the next room were very noisy but the fact that the walls are hollow was a contributing factor we could hear every single word they spoke and could also hear what they were doing in the bathroom - don't go here unless you are deaf - never again !!!!!

    6.7

  • Anonymous
      United Kingdom
    August 26, 2014

    Pleasant helpful staff Good service

    8.8

  • Grant
      United Kingdom
    August 26, 2014

    Location

    Not enough parking spaces available

    7.5

  • Kim
      United Kingdom
    August 26, 2014

    The staff were very friendly and was more than helpfull

    The decor needs to be updated

    6.3

  • Martin
      United Kingdom
    August 26, 2014

    Tiny room, awful view

    5

  • Anthony
      United Kingdom
    August 26, 2014

    The location of the hotel was good

    7.9

  • Glyn
      United Kingdom
    August 24, 2014

    Very good location over looking sea views

    Stopping on third floor disturbed at night by people on upper 4th.floor poor response from management when we complained.also beds not properly made and replacement towels not always forth coming.

    5

  • Dennis
      United Kingdom
    August 23, 2014

    very pleased with this booking, accomodation clean breakfast good staff very helpful and attentive. thank you very much.

    7.9

  • Michael
      United Kingdom
    August 19, 2014

    Reception staff

    7.5

  • Leigh
      United Kingdom
    August 19, 2014

    Central location Cleanliness of rooms

    8.3

  • Denise
      United Kingdom
    August 19, 2014

    Bed was too soft - room was too hot . Doors continually slamming .

    6.3

  • James
      United Kingdom
    August 19, 2014

    Had a lovely stay, found all of the staff extremely helpful and friendly!! I think it's fantastic that the hotel caters for the elderly, I myself am 45 and would certainly stay here again ! The hotel tries very hard to keep the older generation happy and comfortable and makes things as easy as they can for them "brilliant" !

    Only that the bed was a little hard

    9.6

  • Anonymous
      United Kingdom
    August 16, 2014

    Friendly staff

    Institutionalised way of functioning

    5.8

  • James
      United Kingdom
    August 14, 2014

    Staff so so helpful, and very friendly. Nothing too much trouble for them. Ideal location, level walk down to harbour area. Restaurant very good, good selection on menu.

    Room was very warm, even with window wide open. Could do with a new mattress. Gave my wife backache !

    8.3

  • Sharon
      United Kingdom
    August 13, 2014

    Location was good. Very clean and tidy. Friendly staff. Evening entertainment of a singer with backing tracks and a break for bingo was not my usual choice but on a wet evening it proved to be more fun than it sounds. Breakfast was very good and plentiful. The coachful of elderly bowls players made people watching highly entertaining. With the decor and the typical clientele it was like being transported back to the 70s - in a good way!

    Check in time doesnt start till 4pm and you have to check out by 10am, plus you must have breakfast between 8 and 9 even on a Sunday. When you're planning a leisurely weekend, having to be up so early on a Sunday morning feels really wrong. The single small lift was a bit scary. The staff were nice and friendly but on enquiring at reception where I could get a cream tea I was very disappointed. The lady had never had one and the man didnt know what one was - and so neither could answer my question. It turned out that within 20 steps is a cafe that does them, and on the walk between the hotel and the harbour we were spoilt for choice of places to indulge. The staff should know more about the place where they are working.

    6.7

  • Robert
      United Kingdom
    August 12, 2014

    A good value hotel . More than adequate for the price .

    8.8

  • Malcolm
      United Kingdom
    August 12, 2014

    The staff were very helpful. Good Seaview

    Never got room we booked problem with the plumbing. All taps in bathroom were loose.

    7.1

  • Caterina
      United Kingdom
    August 12, 2014

    Very good location. Requires a refurbishment but clean and tidy room.

    7.5

  • Michael
      Germany
    August 8, 2014

    Very good central location; (limited) on-site parking

    Dim-lit breakfast room (barely daylight, since only small, close to ceiling windows) with the atmosphere of a station-waiting-room; clearly overtaxed, unfriendly staff at breakfast; room was stuffy, and the bathroom was very unpleasantly foul-smelling, which we got halfway under control by venting with the room door open and obstructing the drain holes; warm water possibly from an own boiler per room, because there was not enough for two showers one after the other; evening events in the foyer are clearly geared to seniors (eg Bingo)

    6.3

  • Hazel
      United Kingdom
    August 8, 2014

    View from room,breakfast, room was clean .

    Bed was lumpy tea & coffee in room was tasteless bought my own from local shop water tasted metallic bed side cabinet on one side to close to bed evening menu on desk did not always match what was in book in restaurant, when asked why no real answer was given .

    6.3

  • Ray
      United Kingdom
    August 5, 2014

    Central location and friendly staff.

    Hotel was set up for coach parties with rigid meal times and large social areas. Does not really suit short stay travellers.

    8.3

  • Andrew
      United Kingdom
    July 31, 2014

    Cleanliness of the bathroom , excellent shower , twin room a reasonable size , great value!

    4th Floor room's a bit hot in summer

    9.6

  • Christopher
      United Kingdom
    July 31, 2014

    Great central location Polite helpful staff Friendly old people Clean Quick service at breakfast

    Dated interior decor Noisy seagulls (but it's a trade off for being near the coast)

    7.9

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