Macdonald Inchyra Hotel & Spa  

Good location close to Falkirk. Pricing on booking.com excellent but was increased upon arrival

Price on booking.com was for double room, single occupancy. I was put in a tiny room with a single bed, right next to reception. I was told that to get a double bed I had to pay an extra £15. Having been travelling for 24 hours, I didn't have the energy to argue and paid the extra but it spoiled my experience.

Good location for business and leisure around Grangemouth/Falkirk. Good spa facilities.

Hotel is a bit rough around the edges now and general impression from staying a few times is that the management is a bit "economical" E.G. only one tea bag in teapot, breakfast mushrooms cut in half, not replacing toiletries etc.

Good Spa

Restaurant /lounge is cold, staff not friendly and sometimes arrogant, 5GBP room service tray charge while minibar is empty, 2GBP surcharge for credit card payment, in general not enough staff, wait times are long. All in all would expect better from a 4 star hotel with premium price, while the only real benefits are the Spa and closeness to the airport.

As expected apart from food

All aspects good but food very overpriced for its quality, would suggest eat out

location

old bathroom

Room tired - requires attention to decor Bathroom poorly maintained - lights detatched from ceiling and not working. Room located outwith main building - incorrect information provided by reception regarding route to be followed to locate room. Service poor and slow for breakfast.

The general hotel areas were very nice and I especially liked the incorporation of the old buildings into the fabric. Rooms were very average and could do with refurbishment.

We loved the pool and the related leisure facilities. The quality of food at breakfast was excellent. Our room was very comfortable and spacious and the colour scheme was lovely.

The time it took to check in - just one member of staff dealing with everything! The tennis courts aren't really functional and should be removed from the website. Nothing mentioned about the fact that there is a massive oil refinery over the road either! Slow service in the restaurant.

The breakfast was good.

No WI-FI available which is unusual as most hotels of this size which attracts businessmen should provide. The meals are very pricey and portions small, with add-on for sides.

Service breakfast & pool & spa

When making an order for dinner everything with main course was charged as side orders for instance steak pie you had to pay for either side chips&potatoes or veg very disappointing

Upmarket feel and service for a very reasonable price. Leisure and spa very good.

Bath could have been a bit warmer

I managed to get a family room 2 adults- 3 kids aged 19 12 & 4 and they also said if needed we could have took our dog but I dont like the thought of animals in hotel rooms really. I paid 105 pounds on booking website. I rang the hotel direct to confirm as I had done my search for double room and got a price then checked the children extra beds policy that said all children and older children free with the capacity of one extra bed in the room. Usually when I stay in hotels there is a sof bed in the room that my 2 younger ones use. My 19yr old had an emergency at work and he had to stay with us. The reservations lady was superb. She understood my predicament and said although the number of guests in a double room normally couldnt be accomodated she would sort it for us. When we arrived the reception staff were fatastic- lovely welcome. I clarified the amount including deposit to be charged to my debit card because I some hotels retain silly amounts like £300 as security and your bank wont release the available funds for 3-4 days. As I paid cash on arrival there was no debit card needed. The front entrance to hotel has been refurbished nice neew fittings and carpets etc but the corridors and wall decor of other parts of the hotel were dated but clean all the same. We opened the door to room 251 and we were absolutely amazed. The room well, suite was huge. A big queen size bed a sofa bed two single beds a chair and table set flat screen tv fridge desk and beautiful furnishings and bedding. It overlooked a back court yard but we didnt care for the view for 1 night anyway. We asked if we were able to take 4 year old into the bar as we wanted to have refreshments arriving late and having travelled for hours- no problem at all. The bar area linked on to a restaurant steak grill- the decor fantastic. There was flat screed lcd tvs too. The hotel had feel of elegance.

The only negative would have been a little bit more transparancy with regard to the breakfast charges. Had I not cottoned on to the brakfast menu and questioned the servers at breakfast im sure I would have believed the hot breakfast was included and staff did not volunteer this information. I could have ended up with a bill at check out of an additional £75 all for a sausage few tomatoes one egg and a slice of bacon...phew I checked the price on booking.com ten minutes before leaving home and it had reduced by 30.00 so could have taken chance on last minute really

The room was large and generously proportioned. The bed was comfortable. Plenty of working space; although the lighting could be better.

It was impossible to walk in and eat: must book or wait one and half hours. Dining area did not look busy. No point using room service as this would also require a lengthy wait.