Macdonald Inchyra Hotel & Spa  

Welcoming staff with good food to offer. Nice gym. Excellent wedding facilities.

Had decided to stay at the hotel for 3 nights for a a family wedding and for an extra treat for the spa facilities. The spa was closed and nobody iinformed me!

I liked the rooms they were really nice and clean, the bed was really comfortable.

Iwas very disapointed in a lot of things regarding the hotel , which I let them know about. Don't think I will be rushing back any time soon.

It'a a name youcan trust. Hotel aims to give customer a positive and relaxing experience. Staff very attentive and helpful

Bedroom could benefit from being updated

Its a first class hotel

The price of drinks and food was expensive

Nothing. Carpets threadbare. Tiles cracked around bath. Breakfast awfull came cold after waiting over 30 mins. Very poor hotel never 4 star in my opinion.

See above. Greatly in need of refurb and investment.

Excellent ++ in every way Fantastic breakfast Staff so polite and helpful

Lounge area was very cold

Staff very helpful,nothing too much trouble. Swimming pool and sauna good. Food very good if a little over priced Drinks exorbitant but we still drank at the hotel Surprised to see a deer and foal outside the back of the hotel. Would book this hotel again

Cold in the public areas,did mention this on the questionaire.Where was the roaring log fire?

It is in an ideal location. The staff were among the most polite and friendly I have encountered anywhere.Hotel and room perfect.

I don"t mind paying for quality but felt your drink prices were too high

Good price and food but pls get a jacuzzi!!

Slow bar staff, fittings and fixtures a bit tired in places

Friendly staff, good food, cleanliness.

I managed to get a family room 2 adults- 3 kids aged 19 12 & 4 and they also said if needed we could have took our dog but I dont like the thought of animals in hotel rooms really. I paid 105 pounds on booking website. I rang the hotel direct to confirm as I had done my search for double room and got a price then checked the children extra beds policy that said all children and older children free with the capacity of one extra bed in the room. Usually when I stay in hotels there is a sof bed in the room that my 2 younger ones use. My 19yr old had an emergency at work and he had to stay with us. The reservations lady was superb. She understood my predicament and said although the number of guests in a double room normally couldnt be accomodated she would sort it for us. When we arrived the reception staff were fatastic- lovely welcome. I clarified the amount including deposit to be charged to my debit card because I some hotels retain silly amounts like £300 as security and your bank wont release the available funds for 3-4 days. As I paid cash on arrival there was no debit card needed. The front entrance to hotel has been refurbished nice neew fittings and carpets etc but the corridors and wall decor of other parts of the hotel were dated but clean all the same. We opened the door to room 251 and we were absolutely amazed. The room well, suite was huge. A big queen size bed a sofa bed two single beds a chair and table set flat screen tv fridge desk and beautiful furnishings and bedding. It overlooked a back court yard but we didnt care for the view for 1 night anyway. We asked if we were able to take 4 year old into the bar as we wanted to have refreshments arriving late and having travelled for hours- no problem at all. The bar area linked on to a restaurant steak grill- the decor fantastic. There was flat screed lcd tvs too. The hotel had feel of elegance.

The only negative would have been a little bit more transparancy with regard to the breakfast charges. Had I not cottoned on to the brakfast menu and questioned the servers at breakfast im sure I would have believed the hot breakfast was included and staff did not volunteer this information. I could have ended up with a bill at check out of an additional £75 all for a sausage few tomatoes one egg and a slice of bacon...phew I checked the price on booking.com ten minutes before leaving home and it had reduced by 30.00 so could have taken chance on last minute really

Staff on the whole very friendly. Comfortable rooms and public area/restaurant. Good breakfast.

.... I completed a feedback form. Charging for an an early check-in just says "we want more money from you". I was attending a wedding and was aware that I was 2 hours early for check-in. I could understand if it was 7 AM but no effort was made to possibly get in a room and no offer to store my bags. I returned at midnight and waited an age for anyone to attend at reception. Given my key with no directions or offer of assitance. Rang down to reception and also to room service to try and get a wake up call, phone eventually answered after 50+ rings. It's obviously your policy but to say you can get in the room now for £30 suggests that a room is ready and you are simply trying to make more money out of people. Not a good impression I felt. Perhaps that's the way it is now but I wasn't impressed with your company and will look elsewhere in future.