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Quinton Toby Carvery, 563 Hagley Road West, Birmingham, B32 1HP, United Kingdom – Show map
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309 verified reviews
They speak your language!
Innkeeper's Lodge Birmingham (West), Quinton's staff speak: Polish, English
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Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is possible on site (reservation is not needed).
Non-smoking rooms, Family rooms, Heating, Non-smoking throughout
15:00 - 23:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 15 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
There is no capacity for extra beds in the room.
The maximum number of children's cots/cribs in a room is 1.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
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Based on 309 reviews
Value for money
Show reviews from:
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Room was massive, comfy and was put at the fair side which was good with a child
Check in at the pub bar on a busy Friday night and the alarm constantly going off in the stair case
Room was clean and comfy Food in restaurant was pleasant Drinks at bar were reasonably priced
The attitude of the kitchen staff - rude and obnoxious in front of customers. Used a vacuum to clean carvery area while customers were still eating in restaurant, which was very noisy and disruptive. The attitude of the waiting staff - got the feeling that because we weren't regulars and that we wanted to eat at 9pm on a Friday and Saturday night that this was an inconvenience for them. The waiting staff seemed very impatient and just wanted to get our orders over and done with as soon as possible. The attitude of the manager - when we complained to the manager about the kitchen staff - about their attitude in front of customers, missing food and disruptive cleaning - he offered an insincere apology and seemed to be more concerned for his chefs than for his customers. He was very out of his depth in his role as manager and clearly didn't have any regard for us. The fact that the PAT / safety tests on many of the electrical appliances in the hotel room were out of date by a good few years (including an electric heater). After discussions with other members of the group, they too had out-of-date safety checked appliances, which is very, very poor and potentially dangerous.
Wonderful choice of continental breakfast joan always cheerful and looks after you. manager helpful, as are all staff. easy access as i am disabled - same would apply for a pram spacious room pleny of tea and coffee plenty of clean towels. easy access parking plenty of shops and chemist opposite bus stop outside, petrol station close by, easy to find off m5 junc3 quick to check you in pay at bar when you arrive
bed now a bit worn bit cold in the room we have stayed in warmer weather before but duvet lovely.
comfort of the bed, size of the family room, peace and quiet on the third floor, friendly staff. There is a distance to walk (stairs and corridors) but we only had a small wheelie case each so it wasn't a problem.
discomfort of the sofa bed, lack of a bath (only a shower), having to walk through the bar to check in and to get to our room.
Location Breakfast Staff Service
Room was fine
Restaurant. First night bill wrong but undercharged which we informed the staff immediately. Second night overcharged by 3 carveries in the Toby Carvery. Third night didn't receive food ordered and when the chef was told he said he hadn't received order which waitress said she had put through. They then proceeded to have an argument about it in front of us (8 customers just trying to have a nice relaxing meal after a long day manning a stand at the NEC Classic Car Show). Then at 10.00 o'clock which was time that last orders were allowed till, the chef put on a very loud vac and proceeded to vac out carvery area which was very close to where we sat - totally unacceptable. Complained to manager who said he couldn't be everywhere at once! He did knock off a large proportion of the bill in the end after a bit of an argument with us and gave us comp.coffees but would have preferred to pay full price and have good service. Extremely poor. Will never go there again. Shame because we have used Innkeepers Lodge many times and they have been wonderful. It was the Toby Carvery that let everything down. Very poor indeed. Val Hallam
hospitability of the staff and clean enviroment
no reception at all for us to use the wi fi
It's great to get a hotel that isn't full of boxes. This has character and history with one-of -a- kind spacious, warm and cosy rooms. Breakfast is good and the carvery is great value. Would use this chain more often if there were more in the UK.
Family room could use a proper second double bed instead of sofa pull out with lumpy springs. This also prevents using the sofa to relax and watch TV. Duvets need to be larger to cover up to neck.
Free WiFi with no dropouts, staff very good
The room was perfect, very clean, bed comfy. The staff were excellent, very helpful. Would I recommend this place. YES I would. We will be back again as we have relatives in the area. Thank you again
There was nothing that we didn't like
Everything - Room Comfort, Room Décor, Friendly Staff, Convenient Location and... TOBY CARVERY
That we only stayed for four days and wish we could have stayed longer.
Great staff Good food
Paid for room and breakfast and was offered continental not what I paid for. Light bulbs not working in the room either. Wifi very slow.
Has everything you need, nice food and good bar down stairs, rooms not cramped for a family of 4.
Heater does not warm the room.
Can't think of anything
We stayed during helloween and loved every second of it. Our son was thrilled. The restaurant is handy and very reasonable priced and the room spacey and comfy for three. Next time in birmingham we will chose them again. Thx.
Carvery at toby excellent.
Bed uncomfortable. Very noisy during the night.
Very convenient to venue I was going to. Excellent evening meal available on site and adequate morning continental breakfast included. Welcoming staff and large clean room. Little more could be expect at this price.
Great food and friendly staff . All together great stay
Superbly located for our overnight stay following day at Cadbury World. Spacious room for family big comfy beds, modern clean bathroom. Very quiet considering it's on a busy road. Staff were helpful with our requests for more pillows & towels. Breakfast was very nice too. All in all would stay here again & would recommend it to friends.
No negatives to report.
the staff were very helpful and friendly food was excellent great value for money, and as we were a large party with different tastes everyone was happy
could do with lift or help with luggage difficult when elderly people
Clean room Quiet Facilities of the restaurant Breakfast Staff
Cleanliness ...every day the room was cleaned perfectly !
All good ....
Everything!!! the staff, Joan, Kirsten, Rebecca, Jason and others who made the stay a home from home. Excellent carvery and breakfasts, nice large room. Our second stay of this holiday, hopefully it will not be our last!
Bed could have been firmer.
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