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Newest reviews for Innkeeper's Lodge Hornchurch

  • Moira
      United Kingdom
    7 September 2014

    The room and bathroom seemed to have been recently refurbished and were modern and clean. The cleaners were friendly and helpful.

    the Fire alarm sounding at 2 in the morning for no apparent reason and no staff being available at that time. Also the road outside the hotel was being resurfaced and heavy noisy machinery was being used until 2-3 in the morning. Although the bed was comfortable sleep was impossible,

    5.8

  • Anonymous
      United Kingdom
    4 September 2014

    Was cheap, good bar downstairs, free parking, clean and ideally located. Pleasant staff.

    Leak on wet stairs, towels om request , had to queue at the bar for any assistance, no cooked breakfast.

    7.1

  • Eileen
      United Kingdom
    2 September 2014

    Staff very helpful to 2 aged old dears ( Mother and myself!) Room was excellent, very comfortable with all amenities we needed Next morning's breakfast was also perfect Thank all staff for their service .

    8.8

  • Ian
      United Kingdom
    23 August 2014

    Staff were excellent, very friendly, happy to advise/help. Spacious room with good facilities free to come and go as pleases free parking a big plus. lovely choices for breakfast, despite it being continental. have booked again, and happy to recommend

    being a little bit picky, the water pressure not very good for the shower.

    8.8

  • Des
      United Kingdom
    19 August 2014

    Good location excellent for LUL.

    7.1

  • Rachel
      United Kingdom
    19 August 2014

    Very convienient location for tube into London. Big spacious room.wifi free ,good connection. Reasonable value for money.

    Breakfast wasn't that special, could do with a decent coffee machine and some fresh croissants.

    8.3

  • Patrick
      Ireland
    16 August 2014

    located next to Hornchurch station.not too far from Stansted airport.

    I had to ring 48 hours before arrival to confirm if I could check in at 12.15am due to timeof flight .I had already asked this question on special request section of online booking form .I was first told that last check in was 11.00pm as stated on booking form .I had to inform the person I spoke to of my request for late check in on booking form andif he had seen it after a couple of minutes he informed me that some one would wait back until 12.15 or 12.30 am. I arrived about 12.30 and there was no problem.

    7.9

  • John
      United Kingdom
    7 August 2014

    free parking---quality of continental breakfast.

    room 104 smelt very fusty.facing onto main road noisy leading to a poor nights sleep--pity

    6.3

  • Heather
      United Kingdom
    5 August 2014

    The ladies at the Innkeeper's Lodge were very friendly and helpful. The price is good and includes a plentiful continental breakfast. The location was good for our requirements.

    The hotel is very shabby and could do with a makeover. The worst thing was the noise at night - I think the manager lives upstairs and was banging and moving around until 3-4am both nights - I really got no sleep at all.

    6.7

  • Andrea
      United Kingdom
    5 August 2014

    Clean and comfortable room. Good value for money for what we needed that evening.

    We were locked out of the hotel at 2am in the morning and it took about 20mins of banging to alert a member of staff. We had visions of sleeping on the street!

    7.1

  • Gemma
      United Kingdom
    29 July 2014

    The bathroom was lovely.

    The room was very hot, with poor vetilation.

    7.5

  • Mark
      United Kingdom
    29 July 2014

    The staff were very helpful and friendly Good continental breakfast

    The whole place needs decorating, repairs to garden walls, exterior woodwork and general appearance of the building is off-putting. In the room ceiling paper was leaving the ceiling, as stated the whole place needs a massive revamp.

    5.8

  • David
      United Kingdom
    20 July 2014

    Were okay to check me in up to midnight. Lovely pint of Brakespeare (reqd). Very nice twin room. Welcoming staff.

    M25. Struggled to find a number to contact them about arriving late.

    8.8

  • Joanne
      United Kingdom
    11 July 2014

    The purpose of our trip was a family funeral so we chose the hotel based primarily on location. The staff were all very friendly, the room was much better than I expected having stayed at the hotel 15 years ago! The breakfast offering was also excellent & the bar prices were reasonable for the area.

    I thought the email sent before my trip about 'things to do in the local area' was a little unnecessary consdering the best recommendation was a shopping centre some 6 miles away!

    9.6

  • Anonymous
      United Kingdom
    10 July 2014

    Comfortable bed, good breakfast

    Slight smell of damp in room, noise from outdoor seating area in evening

    7.5

  • Andrew
      United Kingdom
    7 July 2014

    Location (tube 2 mins away). Room size, bar food

    Bathroom (toilet) was filthy when i arrived. As they didn't have a master key, my room didn't get serviced throughout my stay.

    5.4

  • Jacqueine
      United Kingdom
    2 July 2014

    Christine

    On arrival we explained to a chap called Connor that we had two separate bookings, and could we have the same room in order to avoid checking in/out, he said this was not possible. I went through the listings with him, and there were gaps but he said he had to await confirmation of internet bookings. I explained that I was undergoing more tests at the hospital for more cancer, but he still maintained I would have to check out in the morning and in again at 3pm the following day. It was unbelievable. There was no compassion or any keenness to help. The place itself was shabby. There was wallpaper peeling of the wall, the lampshades were burnt against the bulbs in the communal areas. The fan in our bathroom did not work, and the taps on the bath did not turn off. The kettle did not turn off, although it was allegedly pat tested and it was dangerous. There was mould on the windows in our bedroom. The second room was much better, thanks to Christine the cleaner, who used her initiative who could see our stress, and reported the problem to Linda, who agreed that we could go straight into our room, although at this stage thanks to Connor, we had already taken our stuff to the car. Christine went the extra mile and helped us with our luggage. Without her and her compassion our stay there thanks to Connor could only be described at the Innkeepers lodge from HELL.

    4.6

  • Wolfgang
      Germany
    25 June 2014

    The two-bed room was really large, much roomier than at our earlier stays. The hotel is perfectly situated right next to the underground station. All of the staff are very friendly indeed.

    W-Lan is not available free of charge.

    9.2

  • Anonymous
      United Kingdom
    24 June 2014

    Excellent location for link's to the tube & buses.

    6.7

  • Anonymous
      United Kingdom
    20 June 2014

    all of it

    7.5

  • Jaime
      United Kingdom
    18 June 2014

    It was close to the function we were attending. It's part of a pub so didn't have to go far for a drink. Breakfast was basic but nice

    Confusing entrance to get to checkin - no one on check-in desk (ever) - v.basic room, no air-con

    5

  • Philip
      United Kingdom
    1 June 2014

    clean but basic rooms with friendly helpful staff good food though restraunt being a pub was very busy

    very noisy road outside window

    8

  • Anonymous
      United Kingdom
    23 May 2014

    When approached the staff were helpful.

    There were no complimentary soaps etc in the bathrooms.

    8.3

  • Anonymous
      United Kingdom
    22 May 2014

    Nice large room. Comfy bed. Relaxing atmosphere.

    Slightly strange smell in room. Sink didn't drain properly (& toilet difficult to flush). Not enough coat hangers (4)

    7.5

  • Diane
      United Kingdom
    12 May 2014

    hotel had character ,kept very clean, close to train station breakfast was continental plenty of it and coffee was fresh&hot

    asked for a cot for 8 month old was told we don't do cots children in family room sleep in a single bed

    6.7

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