Inn Lodge Portsmouth  

The staff were friendly, the amenities good and the hotel was spick and span

Cleanroom

food. Noise. Disregard for paying residents. Location (further from ferry terminal than we were told.

I have stayed @ the inn lodge about 4/5 times when I first stayed nearly 2 years ago it was a nice hotel the hotel has gone down hill big time the rooms are awfull & need a refurb we stayed @ xmas & had 2 be moved cuz the room was in a relly bad way.they moved us & that wasnt much betta I then said I wouldnt stay there again but I did & I regregret doing it.the staff told us the hotel was getting a refurb when we stayed there @ xmas thats why we thought we would give it another go well the room we stayed in had wallpaper falling off,locks broke on the windows ,dirty pillow cases this is not acceptable & I will never stay there again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sorry I put what I didnt like in the wrong box thats how angry I am about the hotel/there was nothing I liked about the hotel

The guy at reception was so friendly, helpful and very nice person. He made our evening!

Plenty parking, nice mattress, spacious.

Good value overnight stay to catch early morning ferry.

The staff were lovely but the hotel is need of some repair/re- decoration, the first room we were put in had a large amount of mould on the bathroom ceiling. The receptionist tried her best to move us , we ended up in the disabled facility room, which I may add also had mould ( just not as much !) on the bathroom ceiling. The hallways were tired & had an unusual smell to them. We sat down to dinner in the sports loung & had dirty cutlery on the table. On the plus side the beds were comfortable & the staff were very sweet. They were let down by the general state of the decor. This hotel is ok if you are popping away for a cheap night but really think it should have an overhaul.

food was okay and there was no road noise

The bathroom was dirty and needed a serios update,the fans was noisy the wallpaper was peeling of where it was damp above the bed the door on the bathroom was craked and peeling will not stay there again.

Ease of parking, excellent food and a good room. What more can you want

The Hotel was easy to find, just out of town so easy access. There was every thing you needed for a short stay. Food on sight was good, altho quite a wait for food to be produced to table. Staff were very polite and well trained. A budget hotel but not shoddy, we were more than pleased at the cost. Most of the other hotels were a rediculous price for one overnight stay to pick up the ferry. We were very satisfied and would stay again.

From ordering food we were told it would be approx 45mins to 1 hour. There is a dining room for the hotel and there is a Hungry Horse pub adjoined to it with seperate eating area - but all the food was coming from the same kitchen therefore on a nice evening woth lots of familys out for a meal it was quite a delay. But food wad good on arrival

Was not that pleased with the room, wallpaper stripped off of walls, rust in bath, rust and mildew around the sink. Stained carpet and arm of chair broke off when my 75 year old mother sat down on it. (They gave us a free breakfast for the last thing). When I complained about the condition of the room was told they have refurbished the ground floor but have not done the top floor yet. When we ate in the bar could not believe the state of the kitchen which we could see from where we were sitting there was rubbish and food all over the floor. When I mentioned this I was told by the Manager that it was always like that on a busy weekend. (We did however note a flurry of people trying to clear it up a few minutes later it took them ages). All together not a pleasant stay .

bedroom was clean and comfortable

cooked breakfast was cold.

Once complaints had been rectified it was better. The manager named Alex was excellent when it came to customer relations. Once the problem they are experiencing gets repaired it is a nice hotel.

Room was warm, comfortable and spacious. Hotel and restaurant staff were friendly and very helpful.