Isle Of Mull Hotel and Spa  

The views from the room windows are fantastic

Single beds should be banned from Hotels. Especially if the bed is up against the wall.

Staff very friendly

Food a bit bland

Good Location and good outlook from hotel Comfortable lounge / bar area Good pool / spa facilities

Poor standard of decor / maintenance of room No family rooms No restaurant menu for children No evening bar snacks available No early morning hot water for shower

Convenient location

The hotel is very inconvenient to get around in. It is "stretched out" with lots of stairs. You go up, then come back down several times. Our room was at the far end of the hotel, so we did lots of stairs and walking. Breakfast was ample and delicious.

The place needs a facelift. It is dirty and just looks worn down in most areas. The pool is not heated and the outdoor jacuzzi was not working. The bathroom still had an empty shampoo bottle from a previous guest.

The views from the room to Duart Castle

Dirty old room. Smell very badly. Pathetic hotel staff.

The views from the lounge

Short staffed at bar and reception with often one member of staff covering both bar and reception.

The location!

I have nothing good to say about this tired scruffy hotel. The staff were also tired and had to be pressed to offer assistance. The room was tired and scruffy. The shower did not function properly. The bed was uncomfortable. We were given a room on the bottom floor with no view and told there was no chance of moving despite having booked online weeks before hand. The waiter service was poor in the restaurant. The cutlery and wine glasses were dirty. Tables were not clean and staff were wiping tables with dirty cloths. The food was basic and the chef not interested. Combine all of this with the exhorbitant price we were charged £295 for 2 nights and then we had to pay for our meals on top. A disgrace - We will never use this hotel again.

The views were incredible.

The service was extremely poor - staff wouldn't stick around long enough to get your complete order (dinner or breakfast), and then get frustrated when you had more requests. Food was awful, and they weren't able to make everything on the menu. An all round bad experience, and I would advise people to look at other options, or stick to day trips.

Nothing

I go much and stopped in many hotels, but such bad hotel didn't meet for a long time. Any service from the personnel could be received only after repeated requirements, us refused to feed with a breakfast at a fixed time because simultaneously with us tourists from two tourist buses should затракать. In the morning we couldn't leave in time hotel because there was no the personnel, capable to accept payment. And when the employee has appeared, he has told that didn't plan to work so early. I reserved numbers for myself and the friends, but pay everyone for the number we couldn't because of hotel requirements as there was one order. It isn't clear, we have passed all Scotland and only here meet with such requirements. Problems with water. At my friends the lock in a room has been broken and at first they couldn't get to it, and have been then compelled not to lock a door absolutely. To anybody categorically I do not recommend to stay in this hotel!!!

I have stayed here before and came back as I love the excellent views from the bar, restaurant and rooms and it is such a convenient location for exploring the island. The staff worked extremely hard but were always cheerful and helpful. My room was very comfortable and had everything I needed.

The food had improved since I was last there but still lacks a little imagination though it is still good value for money.

The location and staff were excellent, very attentive and helpful.

Sound proofing in hotel was extremely poor, rooms were of the same standard as Travelodge, ie adequate but not aa 3star.Poor design of hot water system, took ages to get hot in our room

Very easy to reach from the ferry - only 10-15 mins walk, no need for a car or taxi. I enjoyed the pool, sauna, steam room, etc. Great dinner and tasty breakfast!

One of the lights in the bedroom was out of order and a sticker had been placed on it. Not sure for how long that label was there. The bath tub was clean but could be even cleaner. The toilet cover could use some maintenance.