Mercure Edinburgh City - Princes Street Hotel  

The name of the hotel had been changed and there was nothing to suggest anywhere near the entrance to the hotel that the hotel was formerly called Ramada.

Excellent location for sightseeing and shopping.

The hotel is very scruffy and out dated. In my opinion it needs a complete refurbishment. My room was very small, which was not a problem for a 2 night stay, where I was hardly in my room, but was unbearably hot. I asked if the heated towel rail/radiator in the bathroom could be turned off, but reception told me that they are on constantly until they go off automatically at 10 pm and nothing could be done about it. However, it stayed on all night.

The location of this hotel strategic, in the city center. Five minute walk to train station and park. The surrounding of the hotel is shopping center and boutique.

The room is small, bot suitable for family.

Its convenient. The staff were nice. Nice views from dining room. Tea- making facilites and lift,

No shower cap in room. Would have liked an extra blanket, breakfast was a bit tasteless and cold, needs a bit of ump. No homemade brown bread .

Great location

Pillows were quite poor, look like they need replacing. The tv channels available were not paticulalrly good, very limited on what was on offer. Check Out was quite slow, not the fault of the staff member but the fact that he was on hos own at peak time, could have been resolved by having less staff in breakfast area, which is self service, and more on desk.

Had a fantastic view from my room

Testing fire alarm in the morning and the noise of the tram works outside

Excellent location and lovely view of the castle. Further more value for money.

Staff were lovely, location was wonderful, room was great!

Great location, good size rooms and very clean. Lively bar area with amazing views of the castle

Hotel can often be more expensive than 4* hotels close by

Excellent location, even thaugh Princes Street is dug up and rather shabby at the moment. Staff welcoming and helpful. Wonderful panoramic view from dining room, excellent breakfast buffet.

I liked the position of the hotel on Princes Street the staff were so professional and friendly anything you required they arranged. The room was large enough with comfortable beds and so quiet. Breakfast was delicious and a buffett style so no excuses to be hungry.On the whole fantastic value for our money.

Loved trhe location, rooms were spacious.

Bathroom left something to be desired.

Position of Hotel to Edinburgh Castle very good. Fabulous view of castle.

Confusion regarding if breakfast was included in rate. (It was). Made to feel like a criminal by the staff until my secretary finally got Booking.com to contact them personally. They should have done this themselves.