Mercure Edinburgh City - Princes Street Hotel  

the situation - close to the centre of Edinburgh

There was an incredible strong smell of smoke in our room, although the hotel said they have a total non-smoking policy. We asked to be moved to another room but were advised that there was nothing avilable, except by down-grading to a smaller room. The Reception Desk staff left quite a lot to be desired; they were not particularly helpful or polite In fact we felt it would be a recommendation that they undertake a course in how to handle their customers.

Service level was quite low for the price and staff need more training.

the checking in staff

The night staff were rude, the beds were dirty, the toilet didnt work

Great location

We were quoted £8 per person for breakfast on booking.com and charged £11.90 per person in the restaurent ,when we complained to the assisant manager he told us if we booked breakfast at recption it would cost £9 per person. Thats three different prices for breakfast a rip off

Nice staff, good position, breakfast fine,great views from restaurant.

Public areas need a full refit, Room quite noisy and hot, some things worn E.G. toilet flush and some plugs not working. Bar area crowded. Entrance surrounded by people smoking. Couldn't get wifi access.

the location was great, being right beside Waverly station and so close to the Royal Mile.

The door to my room stuck and we had to use a lot of force to open the door. Also, it got loud early in the morning on Princes Street, which hindered my sleep.

The hotel was very central and was the perfect location for our trip to Edinburgh!

We felt it was quite expensive and that the hotel had an overall slightly run down look about it. This was surprising because of the prices they were charging.

Location is very good because it is locatsed in the middle of castle and new town.

Don't flow the water in the toilet. We were 2 persons in the double room, but only one towel was prepared. We had heard the voice and noise of the room next to mine too much. (wall is thin?)

Room good and very comfortable. Bathroom decore getting a little tired. In need of a makeover. Breakfast excellent. Hotel in good location for shops, train & castle.

Very busy at checkout. Not well organised. No obvious facility for quick checkout which was all we needed. Had to wait in queue behind general enquiries, baggage deposits and complicated checkouts.

Excellent location on Princess Street, close to all bus stops and Waverley Station plus a good view of the Edinburgh Castle and Old Town. Good breakfast though a bit pricy. Cleanliness up to standard and expectations. Staff very helpful.

This hotel was Ok but nothing special. I found the room small. The provision of towels was particularly poor and the toilet did not flush properly.I had regular problems with with my key card and had to keep on going to reception to have it re-swipped.Would I stay there again ? probably not. However the staff were all friendly and courteous.

I must say that I enjoyed the weekend, its a lovely setting, and our room looked out to the castle. The staff were always helpful, My only complaint was the single bed, it felt like a trampoline,every time I moved I thought I would bounce off.

As I have said the bed!!!