Ramada Farnham  

We as a family very much enjoyed the swimming pool.The breakfast was excellent!

Very uncomfortable mattress and noisy bed, did complain on first night and told they would do something about it, mattress seemed a little better the 2nd night but the bed was still noisy and had very disturbed sleep.

The Staff in reception were pleasant, polite and helpful. I had booked a family room which was clean and comfortable.The bathroom was clean and the showers were very welcoming.We had to attend a party which kept us out of the hotel for most of the day following check in. On the following morning, we maybe should have spent time exploring the grounds of the hotel which looked particularly serene.

Good

Cost of breakfast

The whirlpool! Good breakfast

The single bed is very small.

The staff were friendly and didn't mind that we checked in very late. The location was ideal for our visit to our family in Farnham. It was quiet even though it was next to a busy road. The breakfast times were good at the weekend, allowing us to have a lie-in following a late night arrival.

The hotel information in our room advised that breakfast on Sundays was 8am to 12noon ... it wasn't! It finished at 11am as on Saturday. We were slightly embarrassed to discover that as we went down for a late breakfast but the staff were very kind and did there best to put us at our ease.

Its was good location, the staff wwere very helpful. There was a slight mix up with the room booked but it was quickly sorted out without any fuss or delay. Could not fault the service.

Clean and comfortable room

1) No bedside light. I wanted to read in bed and the only light controllable from the bed was a ceiling spotlight on my side. It was very difficult to get enough light onto the pages of the book to be able to read easily. 2) Breakfast coffee. I asked for decaf coffee and was given instant decaf in a cafetiere. There were definitely no coffee grounds in the pot. Having paid an extra £10 each for breakfast I did feel that it would not be too much to ask to have the hotel provide decaf ground coffee. 3) A little disappointed with the hospitality tray in the bedroom - very little choice.

We really enjoyed the stay we had a family room which was lovely and had all we needed...room service is provided expensive but as a treat its well worth it as the food is yummy..the room was spotless so I was happy all in all we had a very pleasent stay....The staff were extremily helpful which is a massive plus for us...

Breakfast as you get charged a whopping £15.50 per person if it isnt pre-booked @ check in (but we were not told this)...did suggest on checking out that this should be made clear when you check in so you have an option to pre-book the breakfast....we did however get a very good discount for this oversight...would suggest you do this on booking the room as its much cheaper...We also found that the room was very hot although we had the window open all the time..there is an air conditioning unit in the room, but this is really loud....there are fans available though...just to add the advertised family room there is a double bed and single, the first room we had it was a pull out bed which is OK for a small child but not for an older child...however the staff were fantastic and moved us to a more suitable room

Large car park, has everything you need, bar, swimming pool etc..

The room was very hot and stuffy and on checking in we were not offered breakfast at a reduced rate whereas other members of our group were.

The location was ideal for our needs

We booked a family room and the spare bed was not ready, had to go to reception and request the other bed be made. This was done immediately. There was some confusion regarding payment for breakfast which I thought was handled very unprofessionally. I was pulled out of the restaurant to resolve the problem which could have been dealt with better.

They did not have my booking and as fully booked were in process of calling other hotels until manager called central reservations after I spoke to booking.com who confirmed fax had definetely been sent to hotel, central reservations confirmed they had the fax but had not passed it on, they gave me a room - someone checking later than me lost out! I would class hotel as a business hotel with a leisure centre, no real character but comfortable and food was very good.

Good location

Over priced. rooms too warm and poor in room refreshments