Hallmark Hotel Gloucester  

Hotel staff very good, very nice and modern style.

The pool and gym area seemed like they needed updating, seemed quite dirty and not very well looked after. Could do with some money being spent on, especially the steam room which is very smelly

The staff quickly found another hotel for me to stay at when the hotel was unexpectedly full and my booking could not be fulfilled. The service in this instance was excellent.

Unfortunately the room service menu was very limited - need more options on there!

Very modern, with great food !

Great hotel. Will be returning next month. Staff helpful and polite.

The buffet breakfast was awful. The food was cold and staff not helpful.

Most of the facilities were good, staff were friendly and polite. Better than it's 3* status. Low rise, so few stairs.

The tennis courts were in poor condition, frankly quite hazardous. If they advertise the fact they have them (which was an attraction for us as we were in Gloucester for a Tennis Toutmament) than they should invest in their upkeep. They are in desparate need of resurfacing, regular cleaning and maybe the addition of fllodlights. An hourly charge would easily recoup the initial cost of this work.

A very nice location just outside the city centre. The room was clean and spacious. We didn't use any of the facilities but they appeared to be very popular with both residents and members

The room was cold both early morning and late night I thought the breakfast especially was over-priced at £9.95 The evening meal was expensive for a three course £24.50 but I discovered each meal could be purchased seperately. We were kept waiting when we first arrived as the staff were unable to find the booking by booking.com.( Fortunately I had taken the information with me ) It took about 20-30 mins to sort out but the two staff members were so friendly and apologetic we laughed it off but decided we would settle the account the day before we left which was just as well as the total sum didn't agree with the amount quoted by booking.com so again we were kept waiting whilst a phone call was made. Its difficult to say if I would recommend Hallmark Hotel. for the above reasons

Helpful, friendly staff both during the booking exercise - which included alterations as the party size changed. Very polite and helpful in the hotel. All the staff were pleasant and well spoken The room and en-suite were very comfortable. The breakfast buffet was extensive, tasty and good quality. Only negative comment is that the fruit display on the4 self service counter at breakfast was so high that most of the Japanese guests were left seriously vertically challenged Alan Dent - organiser of party of 13!

Refurbished rooms were excellent. Good breakfast selection in restaurant. Staff very friendly.

I had asked for disabled room if available. This we did not get. This was not a problem for me, but for my mother there was no grab handles on the bath or around the shower over the bath. I was suprised about that. I did ask at reception if there was anything that could be done - they offerred to see if disabled room was available, but were not able to provide a small stool for my mother to use in bathroommin mean time. Swiftness of coffee and tea arriving at breakfast was dependant on how many guests had arrived for their meal as the drinks wer dispebnsed from machine at bar and could take up to 15 minutes at busy times. One evening at 10.45pm I asked at reception for extra skimmed milk for the room - hotel had run out of milk completely!

Breakfast, the spa and the staff.

The on going building works but I am sure it will be worth it when it is all finished.

When we reached the hotel,we found we had no room,although the reception staff were excellent and found us a room.We had coffee and afternoon tea while they got the room ready,which was excellent.The hotel is under renovation,the reception lobby area is lovely,the restaurant and bar area were also nice.The rooms were a little of a let down,not really how we would have expected them not the little luxurys you would have expected.The rooms were just like a premier inn really.We spent a little time in the pool,which was lovely and warm.The breakfast was nice ,fresh items being bought out all the time.Many by the manager who seemed to be runing around all over the place.Not a bad place when the hotel is finished and the rooms updated