Mercure Maidstone Hotel  

The swimming pool.

The fact that you cannot access normal TV channels until you have seen what all the pay TV channels have to to offer. I am not interested in watching pornography and I would certainly not pay for it.

Everything was perfect. Staff were friendly and helpful and rooms were clean and comfortable. Although set in 26 acres of ground it was a stones throw from the motorway. A pleasant and comfortable stay.

There was nothing we didn't like about this hotel and it deserves to have a better rating. If people read and understood what the hotel provides before booking there would be no need for such adverse comments.

Room too hot

Within walking distance of Leeds Castle, and its own grounds are pleasant, if you're into birds and trees. And just a bus ride or twelve- quid taxi ride from Maidstone. More a conference venue than a cosy hideaway, but rooms are spacious and airy, and it was perfectly satisfactory as a base from which to explore that part of Kent. Bar and restaurant a bit souless, but there are ok pub-restaurants over in Leeds village, a manageable walk even in the dark.

Good gym, but the advertised swimming pool was just 15m, and rather popular with slow swimmers.

The restaurant, staff, food quality, food pricing were in our opinion exceptional and should be recognised.

location for my work

wi fi price ... its free in most of the hotels i stay in and the price varies way to much !!!

Had fantastic stay, rooms were very clean and comfy, clean beds. Hotel reception staff very plesent and helpful. Free use of the sports complex was a great way to relax. Would stay again and recomend. Fantastic!

None! Perfect stay

It's location is very good and reasonable value for money.

There were parties that were loud and rude. The receptionist was helpful

We always find the hotel welcoming and pleasant however we do feel that the cost of meals should be discounted to residents

As above we found the cost of breakfast quite expensive at £10 each so we had breakfast out for much less

Very comfortable hotel, pleasant helpful staff,

Location

The 1st non smoking room issued stank of smoke - no apology offered Had to wait 15 minutes for someone to allocate 2nd room - left standing in a corridor No answer for room service Food in restaurant was not edible & returned

Swimming pool very nice

I had a very poor nights sleep due to a broken duct on the roof. I did draw their attention to it during the night but it wasnt resolved until the next morning. The response from the customer service team has not been satisfactory, whilst they apologised etc they didnt offer me a refund or complimentary night the best they have offered is a special rate including breakfast which will obviously be dependent on when I wish to stay. I am mindful of premier inn's offer that if you don't get a good nights sleep you get a refund.I Wonder if I had paid full price for the room if their attitude would be different.

The staff are always friendly and helpful, and it is good to see that the change to Mercure has not changed this. If anything, the restaurants menu has improved, and although is a little bit more expensive, the food was excellent. The room, as always, was clean, comfy and spacious. In all, an excellent stay!