Ramada Birmingham/Sutton Coldfield  

I travel extensively with my businesses and therefore stay in numerous hotels around the UK and Europe. The location of this venue is excellent. The hotel looks superb from the pictures and from the outside. The bar was very good although a little dark at times. Very good bar staff. Good car parking.

I had one good and one awful meal in your a la carte restaurant where the 'fillet' steak was tiny, extremely overcooked with none of the accouterments advertised on the menu. Service slow and lack disinterested. Drink items on menu out of stock, offer a substitute then charged far higher price for this. The room was truly terrible. (119) mattress was old and collapsed also noisy. Bathroom is in serious need or repair and a good clean with stains all over bath and fixtures. No hot water on either day of my stay. All fixtures poorly fixed to the wall and the cabinetry was damaged and filthy. I mentioned this to a passing member of staff who pledged to resolve for my second night. This did not happen. Reception on arrival was terse and brash.

swimming pool, park,

cleanliness of room

The location of my room mean't a very long walk and 4 flights of steps,2 flights up and 2 down across a 'landbridge' each time.Not good for a conference hotel. The Checkout queue was very very slow plus various IT/Printing problems,my bill was incorrect whole process took 30 minutes,the person on the next desk was there longer than me.

Being able to walk around the lake and good walks near by; use of the swimming pool; food was good; staff very pleasant and helpful

First room we were given had not been cleaned thoroughly & tv didn't work. Next room was better but still hair & fluff on carpet & down side of units. It's not an easy hotel to get around. The rooms we were in need updating - decoration & fixtures. Internet should be free.

Location excellent

The hotel has a prime position but is let down by the overall condition. In desperate need of TLC and upgrade. Sebastian Coe Healthclub has lots of potential but needs upgrade. Changing rooms need attention and were poor at best.

The best bit was leaving. The place is awful - dirty, smelly, surly staff and outrageously overpriced.

Most of it. I'll never go back there. The filthy shower curtain in my bathroom reeked of mould and made the place smell like a poorly maintained railway station toilet. I booked and paid in advance for a family room, for 2 adults and a child - I got a small double with an extra single bed squeezed in so it was actually difficult to move around without crawling over the beds - and even though the room was made up to sleep 3 the staff only left 2 pillows, 2 towels, 2 glasses and 2 mugs.The breakfast buffet never had more than 50% of the listed items available on it, and they charge £15.50 a head for it. Amazing!

The staff are friendly

The bed was a little small

Hotel room did not have a bath.

Quiet location Good breakfast

A former Manor house this is now a sprawling complex of extensions on extensions .It takes a hike to get to some rooms over a linking covered bridge. Really need to be demolished and rebuilt on 4 stories with lifts to all floors.(retaining the original Manor house as frontage). Not good for the disabled.

The room was clean and very quiet.Myself and my two boys very much enjoyed our visit and would recomend again to friends and family.

Not alot really booked a Christmas leisure break for 2 days to be near my daughter and leisure facilities were all closed even the swimming pool this was the main reason for staying at this hotel I have a disabled daughter who needs to swim daily I was not told at time of booking that facilities were closed over Chrismas very disappointed and let down by whole stay would like a response to this message ASAP

Not alot really booked a Christmas leisure break for 2 days to be near my daughter and leisure facilities were all closed even the swimming pool this was the main reason for staying at this hotel I have a disabled daughter who needs to swim daily I was not told at time of booking that facilities were closed over Chrismas very disappointed and let down by whole stay would like a response to this message ASAP

Freindly staff, good location for my work

Hotel fixings and furnature seem very tired and are in need of refurbishment

The staff were very friendly and accomodating. The pool and spa are very good and included in the price.

The decoration and carpets are very run-down. The carpets have numerous splits that are held together using duct tape and there are several places that the paint and wallpaper are actually coming off the wall.