Mercure Swansea Hotel  

Since becomming the Mercure Hotel only the location

Cleanlyness of allocated room, smelt of urine. Total lack of staff training,no lemons, ran out of Southern Comfort had to wait for some to be produced, then informed the lemons had been found, to late to be of any use to us. Pre Booked the resturant prior to arrival no record of the booking, was not informed at time of booking that there was no carvery that night, after I had deliberately enquired about the carvery.The Mercure may only be a 3 star hotel but overall the standards have slipped badly since in was The Ramada Jarvis

Cheap, for the facilities available

Price

- bathroom not clean - mouldy (bedroom window) - food / breakfast poor

Nice room at a reasonable price

It was pricey to eat at the hotel for what seemed like a fairly unexciting menu i.e burger £15!

its clean inside, very comfortable, good for family with children and polite staff

The staff were extremely polite and welcoming. The room was very comfortable and clean. Check out time isn't till 12pm allowing that extra time in the morning. Close to the town and easy assess via taxi. Thankyou for our pleasant stay.

A very tired hotel. We had to ask to move rooms becausese of the stale smell of an old smoking room.

Heating in room. Did not work proerly. Wrong side of room,

The staff at the hotel were very helpful and efficient,they couldnt have been any better at their job!!!room was spotless..didnt have time to look but presume there was play area for children if not this would be highly recommended.Overall I was very happy with stay and would def.return.The bathrooms are modern and bright,maybe curtins and carpets could be a little brighter and fresher looking for younger couples appeal,but have to stress this did not at all take from our stay..Breakfast very good also.

The hotel receptionist didn't know the road directions to give us from Swansea.She just knew it was Phoenix way which ofcourse isn't on a road map. It was late at night and reading the small print map in the car was extremely difficult which added about 3/4 hour on to the journey for getting lost. The signing for the Hotel was inadequate. It would have been a lot more helpful if name of the hotel had been on the brown sign rather than just the word 'Hotel'.

The hotel is of a high standard only let down by the bed which was uncompromisingly hard however the staff sorted it for the second night within 10 minutes of my mentioning it, excellent response. The food was very good and reasonably priced for a hotel.

The bed mentioned above but it was sorted very quickly by the staff.

we were given a sofa bed for 2 children which was too small as was the duvet cover,hotel is too far from city center and restaraunt was over priced for quality and quantity of food .

breakfast was good.There were 3 or 4 varieties of fresh cut fruit .

dust on surfaces including doors of rooms. Long dingy corridors which retain odours because of absent ventilation.To be fair, this is not an uncommon problem of large hotels and it is the architecture to be blamed. You cant open your ground floor room window with out compromising security. Again, who designs these things and how do they survive?