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Newest reviews for Mercure Swansea Hotel

  • Anonymous
      United Kingdom
    September 13, 2014

    very efficient in all aspects. We asked for a quiet room,upper floor, with a view and were not disappointed.

    Some overpricing on the menu.

    7.9

  • Eric
      United Kingdom
    September 9, 2014

    Nice room with comfortable bed and cosy duvet.

    location away from town attractions; sleep interrupted by noise from nearby rooms.

    7.1

  • Anonymous
      United Kingdom
    September 9, 2014

    really friendly staff

    breakfast not until 8am on Sunday

    9.2

  • Steve
      United Kingdom
    September 9, 2014

    rooms were nice

    food was just ok but not special

    7.5

  • Douglas
      United Kingdom
    September 8, 2014

    Cleanliness and general quality of room and communal areas

    The substandard gym and leisure facilities, old, run down, dirty, unpleasant. Whilkst free wifi is a must, it's also better if the speed of the Wifi is fast enough so that you can actually browse anything

    5

  • Anonymous
      United Kingdom
    September 7, 2014

    Room, Facilities, Cleanliness and Staff Restaurant standard was very good.

    Restaurant menu and cost of food and drinks. Window in my room didn't open enough to allow fresh air in and the iron didn't work when I wanted it.

    8.8

  • Richard
      United Kingdom
    September 4, 2014

    The great amount of beautiful picturea all around the hotel

    9.2

  • Anonymous
      United Kingdom
    September 4, 2014

    Easy to find; good setting by lake - plenty of trees. Food was good

    The bed was uncomfortable - lumpy - probably old and needs changing

    7.1

  • Nicola
      United Kingdom
    September 4, 2014

    A good hotel all round and the food in the restaurant was excellent.

    I personally would have liked a softer, thinner pillow as that is what I am used to.

    8.3

  • Malcolm
      United Kingdom
    September 4, 2014

    Staff very helpful

    Food was expensive and rubbish

    5.4

  • Linda
      United Kingdom
    September 2, 2014

    breakfast,quite,friendly

    pool was a bit small

    8.3

  • Anonymous
      United Kingdom
    September 2, 2014

    The staff and the food were good. Ample parking

    The rooms need a refurb. The shower was awful and there was no air con which made for a terrible sleep on a warm evening

    6.3

  • Helen
      United Kingdom
    August 31, 2014

    The reception staff were excellant. We opted to pay £10.00 for breakfast. A very good choice of food available.

    check out time was 12 noon. The cleaner call twice between 9am and 11.15am

    8.8

  • Phil
      United Kingdom
    August 26, 2014

    The staff were all excellent, friendly and helpful, the breakfast was among the best ever for quality and choice

    The cracked tiles on the bathroom floor, the half hearted paintwork on the back of the bathroom door, the chipped paintwork around the windows, the very grubby window running tracks, the loose towel rack in the bathroom and a general feeling that the room could do with some serious TLC

    6.7

  • Carole
      United Kingdom
    August 19, 2014

    Staff pleasant. Free wifi.

    The fact that they charge almost £15 per person for breakfast added to £90 per night for room only. Although When I booked it didn't say breakfast was extra. Our room had a few hangers, no drawers or shelves for clothes. Room needed refurbishing. Window sills in the restaurant were grubby. Windows didnt close and it was cold. choice of breakfast was ordinary, and not a lot of choice for the money they want to charge. Very disappointing altogether.

    5

  • Susan
      United Kingdom
    August 19, 2014

    Good Value for money

    Beds were hard.

    7.5

  • Nigel
      United Kingdom
    August 18, 2014

    Availability

    Swimming Pool too shallow to swim.

    6.3

  • Beryl
      United Kingdom
    August 17, 2014

    Very helpful and pleasant staff members food excellent in quality and quantity. Room service first rate.

    No clothes drawers in disability room only one chair and no table. Loe too close to wall. Walk in shower in some rooms please would be so much easier. Tv package needs upgrading.

    8.8

  • Alessandro
      Brazil
    August 17, 2014

    The positive and friendly attitude of the staff.

    Rooms are getting a bit dated, some looked renovated and better.

    7.5

  • Anonymous
      United Kingdom
    August 16, 2014

    1) The room was clean, comfortable,adequately fitted out and provisioned. 2) The staff where polite, well trained and helpful. 3) Adequate parking facilities. 4) The swimming pool was a bonus. 5) Excellent food.

    The cost of drinks and snacks was rather high otherwise the value for money rating would have been excellent.

    7.9

  • Atul
      United Kingdom
    August 15, 2014

    location staff breakfast selection good wifi at no cost good size rooms

    mattress was not so comfortable rooms are a little dated

    7.9

  • Yvonne
      United States of America
    August 14, 2014

    Cleaning crew great.

    a little over priced.

    8.3

  • Idwal
      United Kingdom
    August 13, 2014

    I thought the staff needed more training than they had been given. A lift and air conditioning would have been a tremendous improvement. A badly cracked washbasin was a disappointment and could have been a health hazard.

    5.4

  • Brian
      United Kingdom
    August 12, 2014

    Good location, good facilities, good food

    Too long to check out. Bill overcharged until brought to the attention of reception

    7.1

  • Anonymous
      United Kingdom
    August 12, 2014

    Nice warm pool -perfect for our toddler

    7.5

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