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Phoenix Way, Swansea, SA7 9EG, United Kingdom – Show map
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30 properties in Swansea
Including hotels, apartments, villas and more.
260 verified reviews
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Mercure Swansea Hotel's staff speaks: English
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Sauna, Fitness Center, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Dry Cleaning, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Heating, All Spaces Non-Smoking (public and private)
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 16 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 260 reviews
Value for money
Show reviews from:
This 4-star hotel is in the center of Swansea. It is fully air-conditioned and features free parking, a recreation center with a swimming pool, and a restaurant serving European-style cuisine.
Score from 450 reviews Very good
Located opposite the Kings Dock, Village Urban Resort Swansea is just a 5-minute drive from Swansea’s city centre.
Score from 527 reviews Very good
Following extensive refurbishment, this landmark hotel boasts excellent facilities and a central location.
Score from 577 reviews Very good
Located in Swansea, Dolphin SA1 offers rooms with free WiFi access throughout. The hotel features an on-site bar and a 24-hour front desk.
Score from 18 reviews Good
Well placed for visit to Swansea and beautiful scenic areas. Generous breakfast, friendly staff. Not rushed to check out, actually offered late check out, if we needed it. Refreshing as we have been charged for an extra day in other places.
Dated decor, limited tv channels, not really important.
Lovely warm little pool was a real treat after a long trip, we ordered the best ever room service, delivered by the nicest staff (special mention to Tom) the bed was huge and comfy, we hope to be back...
Nothing we didn't like as such, more an advice to improve the fitness center a bit, feels a bit outdated (but don't change the pool temperature !!)
I like room it's net n clean, breakfast is so good... Suna. Gym, swimming.. Is also so good..
We are vegetarians.. There is no more option for vegetarian spacie food...
Staff were friendly and helpful.
Cold rooms and public areas. Restaurant closed Gym closed Pool closed None of this mentioned prior to booking. Visit date 29th December 2014.
Very good bar & restaurant
Heater in bedroom did not work, light in shower did not work. Noise from corridor outside room .
Room and beds are good and spacious
Food is expensive, and have to pay if you want to watch movies or to listen music
We had a very warm welcome from Rachel on Saturday morning in the dining room, a very polite and pleasant Young lady
The noise outside our room at 1-45am, our door also been knocked several times
excellent value for accommodation, and very good service, nice to see local people being employed.
hospitality tray (tea/coffee etc) very poor on amount given and not what one would expect from this type of hotel.
evrething was a ok
price of beer
Adjoining lounge with sofa bed for toddler. Nice and quiet night with a nice swim and good breakfast.
Only downside was 'free films' didn't work.
For a 3 start the drink were so expensive and the food. I paid over £13.00 for a staek pie that had 3 pieces of meat in and the spring greens were soaked in salt. I was un sure on breakfast on check in but was told if I didn't book i would pay £4.00 ,ore the next morning!!!!!
loved the bed. ,so big and comfortable
not having fresh milk for my cuppa in the room.
Comfortable clean room Restaurant food and service good
Tv channels limited
the service and staff attitude
the swimming pool was too hot and the shower in the pool change room was not up to scratch
We stayed at this hotel as we were going to watch a rugby game and visit places around the city that I went to as a child so the location was good. The staff were very pleasant and always keen to help.
Everything in this place was falling apart. Tried to use the ironing board and it came off at the wall. We asked for an iron from the reception it came hours later after we had already left, we didn't ask of the staff around. This was the worst place I have ever stayed in. The kettle was broken, the shower head falling. I really don't know why this place is still open. I would never Ever return the Swansea Mercure hotel again, and wouldn't recommend anyone to either.
The staff and the service particularly, reception, bar, room service were all very friendly and quick. I'd read some negative reviews so was pleasantly surprised at the standard of the room which was very clean and warm with everything working, décor excellent. The location was ideal for me. This is basically a very good hotel which is let down by, perhaps, no more than a coat of paint. The corridors are foreboding with dark colours and every door and surround has chips or marks - not too difficult to put right. The experience, however, was good enough for me to use this hotel regularly in future.
Pretty much everything
Restuarant a bit pricey. Some road noise
Friendly accommodating staff Comfortable (Privilege) room
Restaurant menu dominated by burgers and pizzas. Breakfast not great
Staff very helpful and cooperative
Rooms starting to look a bit tired and shabby I personally think they need some tlc and invetment.
Large comfy bed
Cleanliness!! Everywhere was grubby and dusty and in need of a good scrub, also room service, supposed to be 24hr but couldn't get a drink in the night :/ , very disappointed with this place, not good value for money at all.
All staff from supervisors to waiters were well trained , efficient and friendly. Bedrooms varied but despite needing some updating were clean & comfortable. B'fast more than adequate & dinner fine. Would stay again .
At times lounge used by loud talking business men carrying out their meetings. Ditto for loud business calls on mobiles. Otherwise comfy for we who just wanted a quiet drink & read
Everything about the place
Staff were very pleasant, polite and extremely helpful. The room was comfortable and clean. Overall good value for money.
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