Mercure Tunbridge Wells Hotel  

The staff were not that friendly, we paid twice for breakfast then had trouble being reimbursed. Very expensive at the bar for drinks. One glass of wine and a large whisky £15 over the top. Food cock up no veg supplied with meal, dinner then took back for reheating, my partner finished hers before l even got mine. Not a very enjoyable experience......Will l hear from you about this, l doubt it. Regards Peter Wallbank

This was for a very short stay at an excellent hotel. While we would not have stayed at this hotel if we had not enjoyed a heavily dicounted rate through Booking.com.

Access to parts of the accommodation were through what seemed to be a maze of corridors and short staircases

A splendid hotel, efficient, friendly and comfortable. The staff deserve ample compliments.

We stayed in an executive suite. The room was very clean and comfortably furnished,with some lovely feature windows. What struck us was how fantastically quite the rooms were at night, there was not the normal annoying hum of a hotel instead you could have been at home. A great nights sleep, lovely big bed aswell. Little boy well catered for on a zed bed in the lounge area he was delighted, tv in his room! The hotel also has a large selection of games available to loan in the reception great for after breakfast or dinner.

The 'Fitness area' was a let down as there is no gym, child enjoyed the pool, changing rooms a bit grim but we could change in our hotel room so spent little time in them. Jacuzzi broken with no signs of immediate repair. This is not a spa hotel simply a hotel with a pool, do not be confused.

Helpfull staff,clean room,such a lovely bed.I Asked for a quite room and got it.Breakfast staff amazing,maybe you shouldn't cook egg's in advance.I Had a lovely stay and will come again Thank you.

Good situation just outside Tunbridge Wells. TW is a great place except for parking so the Mercure allowed us to make a good compromise. Aprat from the two negatives below, this is a comfortable relaxing hotel.

Breakfast can be improved. e.g. eggs cooked to order instead of being kept warm for I do not know how long. Internet via a cable in the room at £20 a day is too expensive, and outmoded! Wi-Fi, provided in the lounge for free, should also be available in the rooms at no cost.

Staff and facilities were good

Price of room did not include tv or breakfast

It was an easy come easy go type of place.

I didnt like being checked in incorrectly, I didnt like being charged twice for my stay once on check in and once on check out. I didnt like being charged £14 for a bowl of corn flakes and a pot of tea.

Easy

Heating too high

Convenient .Fitted what i required for the night

Nice setting, conveniently located.

A tired hotel, in need of upgrading. The mattresses were excruciatingly uncomfortable in room 1208 and the bathroom, as in so many medium priced hotel, was in dire need of re-doing. I know that it has only recently been taken over by Mercure, but there was no evidence of plans to upgrade the rooms--and they do need it.

Out of town location, but easy to get at if wanted.

A party on the saturday night, did not make the bar area relaxing nor on the sunday as this area was taken up by alot of bodies spread over this area . I thought staff could have been alittle more customer friendly even though they were busy I would like to see a smile on there faces. A few more benches in the sun would prompt people to stay longer but most are in the shade. Its all there but not quite right.

Swimming pool, breakfast

Room was ridiculously hot. Had to have the window open all night, then the traffic noise made it impossible to sleep. Also, given room right next door to a group of blokes on a stag party who proceeded to wake us up at 4.30 in the morning just as we had finally managed to get off to sleep. A number of functions in the hotel meant the small bar area was busy all evening (even though the functions had their own rooms).