Mercure Tunbridge Wells Hotel  

The room was well equipped and comfortable. The swimming pool and jacuzzi area were nice. Good reception & breakfast staff.

Breakfast was very disappointing and we did mention this to reception who very kindly reimbursed us. We were unable to eat in the restaurant due to a christmas party. We had only booked our room the day before and were not advised of the party or possibility we wouldnt be able to eat in the hotel. However the local pub recommended by the receptionist was worth the walk to.

The staff were not that friendly, we paid twice for breakfast then had trouble being reimbursed. Very expensive at the bar for drinks. One glass of wine and a large whisky £15 over the top. Food cock up no veg supplied with meal, dinner then took back for reheating, my partner finished hers before l even got mine. Not a very enjoyable experience......Will l hear from you about this, l doubt it. Regards Peter Wallbank

Excellent dinner but eating at a formica tgable without a tablecloth or place mats took away a lot of the pleasure and hardly any French wines proposed. Also no lift in a 4 star hotel seems below expected standard as far as we were concerned. Having to pay for a few nibbles at the bar rather mean - surely a little bowl of biscuits would not ruin the hotel.

Given the wrong newspaper on saturday Tiles cracked in the bathroom small amount of shampoo and bodywash Drinks expensive Dirty linen and towels piled outside our room Waitress took a dirty cup from a customer at breakfast and returned it to the clean ones Tired and drab decoration Squeekey matress

Easy to find, good parking, relatively quiet

No complaints but accommodation is a bit 'tired' - unfortunately common in this area. No continental breakfast option

IT was ideally situated for our needs. The staff were all most helpful and worked very hard, under difficult circumstances, to ensure that the needs of the guests were attended to. I felt very sorry that some of the guests were rather impatient and seemed to expect the staff to be mind readers. We were completely satisfied, although we didn't appreciate the noise from the party on the friday evening!

The Staff

The room had no ventilation at night,it was to hot.Also i contracted food poisioning from something I ate.also our breakfast table was not cleared when we were shown to it and did not get cleared or reset.

Very nice stay at Pembury, staf went out of their way to serve us lovely breakfast buffet, good parking, swimming pool, etc. Better than expected and we enjoyed such beautiful weather.

Ease of parking. Size of room - Room No: 132.

The mattress was very uncomfortable. Dinner in the evening was poor, as was the service - the staff seemed very inexperienced. We were obliged to eat elsewhere on our second night. Having stayed in Ramada hotels over the years, here and in the US, this was sub-standard.

Restaurant food very good

Staff and facilities were good

Price of room did not include tv or breakfast

It was an easy come easy go type of place.

I didnt like being checked in incorrectly, I didnt like being charged twice for my stay once on check in and once on check out. I didnt like being charged £14 for a bowl of corn flakes and a pot of tea.

The pool and sauna - disappointed that the steam room wasnt working.

Breakfast - sausages were not best and the black pudding was dry. I would have like to have the choice of fish as an alternative.