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Borough Arms Hotel

hotel You can be assured of a warm welcome, impeccable service and the highest degree of comfort at this inn, conveniently situated on the outskirts of Newcastle-under-Lyme.

Most recent booking for this hotel was yesterday at 19:47

Score from 157 reviews Good 7.6/10

Newest reviews for Great National Newcastle-under-Lyme

  • Margaret
      United Kingdom
    August 31, 2014

    Hotel was relatively cheap and breakfast quite good value. Check out was efficient and staff very sympathetic about disturbed night.

    Long wait to book in. Didn't sleep well because of noise from slamming doors. Room was fairly clean but corridors had strong must smell. Strange system of deducting money from your card which they then paid back

    6.3

  • Vicky
      United Kingdom
    August 29, 2014

    Nice bar and restaurant areas. Easy access to motorway from hotel. Good selection for breakfast which made stay good value for money.

    Check in staff (one lady in particular) very rude and not very welcoming. Poor hospitality/communication skills. Plastic disposable cups in bathroom.

    5

  • Keith
      United Kingdom
    August 28, 2014

    It was like sleeping on the Highway. No double glazing, the windows were wet in the morning. Let's say 'down stairs ' was very good but 'upstairs' was terrible. I will be coming to Stoke on business over the next 2 months and will have to think hard about staying with you. The breakfast was excellent but I need my sleep, the pillows were also very cheap and uncomfortable .

    It's all above!

    5

  • Simone
      United Kingdom
    August 28, 2014

    Nothing

    Staff were incompitant and scruffy. Rooms were in a disgusting state of repair, carpets and walls were stained with who knows what, bathroom was disgusting and the electric didn't work!

    2.5

  • Anonymous
      United Kingdom
    August 28, 2014

    Breakfast all you can eat lovely

    Creaky floor boards

    7.5

  • Molly
      United Kingdom
    August 26, 2014

    There was a lot of choice for breakfast and the breakfast staff were friendly. The receptionist when we arrived was helpful but could have smiled more.

    Some of the breakfast items were lukewarm and the creaky floorboards can be noisy. Also the hotel looks like it needs abit of love and attention.

    6.7

  • Rania
      United Kingdom
    August 26, 2014

    The service and the rooms and the breakfast was fine

    Carpets inside the room should be change and some tiles was broken

    8.3

  • Nathan
      United Kingdom
    August 26, 2014

    The Hotel rooms were very shabby, not a clean spot in the room.

    5

  • Iain
      United Kingdom
    August 25, 2014

    Spacious room, clean and perfect wifi. Receptionist was fantastic, obviously hasn't had 'Corporate' training and become a robot, very natural and good with guests. Locationvery handy and good valuegor money.

    Breakfast opening late, however just a niggle

    9.2

  • David
      United Kingdom
    August 24, 2014

    Location perfect for our needs. Good breakfast, public areas very smart.

    Slightly tired in bedrooms and housekeeping not ideal.

    6.3

  • Anonymous
      United Kingdom
    August 24, 2014

    Clean

    I towel between 2, no lights in the bathroom, tv didn't work in the room, had to call someone to check in at 9pm!!! Had to search the hotel to find a bar man at 9:30pm all in all a terrible hotel

    5

  • Debbie
      United Kingdom
    August 24, 2014

    Parking.hairdryer.Comfy bed. Good shower. 35min drive from Alton towers and 15 from Hanley town centre.

    Staff have no customer service,carpets stained, thin walls, creaky halls, Not very clean, Old dark hotel. Old key lock that barely work and when I first turned on a lamp it went bang and blew the electric!.

    5.8

  • Gavin
      United Kingdom
    August 23, 2014

    Rooms pretty dusty. Mould on ceilings

    5.8

  • Christina
      Australia
    August 21, 2014

    handy good value

    stairs - no lift needs an exhaust fan in the bathroom the tiling in the bath allows the water from the shower to run onto the floor.

    7.9

  • Anonymous
      United Kingdom
    August 21, 2014

    Staff excellent and helpful Good facilities including hairdryer!

    Noisy overnight - doors slamming. Bed was very hard

    8.3

  • Jane
      United Kingdom
    August 20, 2014

    I needed a hotel close to a meeting

    Worst hotel i have stayed in for a long time. Very dirty needs deep cleaning.

    3.3

  • Angela
      United Kingdom
    August 19, 2014

    Cost of the hotel, ample parking, lovely restaurant and dining areas.

    Decor needs attention, especially in the corridors, looking very tired now. Also, not the hotel's fault but a guest caused quite a disturbance in the early hours shouting, swearing and banging on various room doors which made for a few disgruntled guests!

    6.7

  • Charlotte
      United Kingdom
    August 19, 2014

    Felt at home, Friendly staff, clean, comfortable, good location

    Wifi was slow

    8.8

  • Ashley
      United Kingdom
    August 19, 2014

    The bathroom was lovely

    The hotel looked very dated outside and the pictures perceived it different. Ive stayed in hotels and paid less and they were much nicer

    6.3

  • Anonymous
      United Kingdom
    August 19, 2014

    Bed was comfortable.

    Wifi didn't work in my room as it was out of range. Plughole in Bath contained a lot of hairs. Cleaner entered room at 10 am when check out wasn't until 11 am.

    5.8

  • Joseph
      United Kingdom
    August 19, 2014

    Leaving

    The staff, the rooms. You could not turn the heat off.

    4.6

  • Angela
      United Kingdom
    August 18, 2014

    Breakfast was good!

    Rooms too hot and dusty!

    5.4

  • Gary
      United Kingdom
    August 17, 2014

    Only 1 member of staff covering reception and the bar. She could've did with some help.

    6.3

  • Keith
      United Kingdom
    August 17, 2014

    this hotel is great value for money

    keycards need resetting regularly

    8.3

  • Simon
      United Kingdom
    August 17, 2014

    instant coffee in a dirty communal bowl at breakfast. Whatever happened to proper coffee?

    6.3

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