Birmingham Best Inn  

Not clean - terrible

Weird building inside

No dining, No real bar, cold

the hotel staff were nice the room was clean, but in general the hotel was nice.

the bed covers smelt unclean on the first night, there was no WIFI in the rooms

Very very disappointed. Room (number 470, "The Bumble Hole" it was called) was musty and hot as a sauna. A fan was provided in the room but spent the night feeling hot then cold. Tv remote didn't work and couldn't get the tv to change channel on the tv itself. There was no shower curtain so the carpet got soaked. The room was unclean. Curtains didn't close properly. Continental breakfast (included in the room rate) was very poor quality including bad tasting coffee from a Thermos flask, cheap bread and no staff in sight. We had paid £5x2 extra for English breakfast and didn't get it so had to hang around hotel for nearly an hour to get a refund - the duty manager or anyone with authority was "out"... Surely someone should have dealt with the issue immediately?..

Breakfast was atrocious. Thankfully reception staff were brill and gave a full refund

The staff were welcoming Bathroom was well laid out and fairly good WiFi was provided free within the price which was very good Heating was very good

The room was shabby and in need of an extensive refurbishment. This place was previously known as Jonathan's and was renowned on quality, unfortunately with the name the quality has left also. The whole place has still got the decor & carpets of at least 10 years ago. The room (408) had a 2 doors one leading into a corridor outside was unlockable and had to have a chair put against it. The tv didn't work & the kettle, which looked very old, just simmered & never boiled. The carpet was in poor condition and had very old iron burns in it. It's a shame that very little has been to the hotel because it could be real gem where it is located with a bit of effort & updating on quality.

The breakfast was not up to standard and there were not enough staff available. We asked for butter on 3 occasions and eventually had to go to the kitchen to get it myself. The tea was made up in a flask and was therefore undrinkable - I had to ask for hot water and tea bags. The sausages were raw in the middle, we requested for some more that were cooked properly, but again they were raw. We spoke to the chef but he did not understand us. I spoke to the duty manager but he offered no regrets, I aked for the complaints book, but there wasn't one. We paid gbp 5 for each breakfast, and they were definitely not worth the money. Also raw sausage can cause salmonella so would suggest the chef is trained to cook properly.

The cleniness was horrendous!!!!! could hear rats running inbetween the floorboards and there was blood stains on the wall. Also woke up to a great big turd in the middle of my room which i have no idea where it came from!!!!!

Nothing, it was awful. When I drove into the car park I saw a rat!!! The room was appalling, the wallpaper was peeling off the walls, there was no soap, the curtains were in tatters, the tv was on the floor, there was a horrible smell in the corridor................don't stay here, it is absolutely dreadful!!!!

The price. Value for money

Room a little too hot and unable to turn tempreture down. Three quater bed provided not a double. No cot available although requested.

It was eerie and possibly haunted, I like things different and this place certainly was. I like the originality and quirkiness but wouldn't stayagain.

It was very good value for money and the staff were very friendly it also had the added advantage of a restaurant next door.