Jumeirah Carlton Tower  

Becarrefull with the rate, the try to get a lot of extra; This is the second time that I have stayed in this hotel and 2 times the charge extra (£79 each) When I get the bill they say always sorry sometings is wrong in the system.........But I don't like to discussed this everytime. If you like London and would love to stay in a luxery hotel it is better to take The Berkeley. If I stay in Dubai i always stay in the Jermeira and they are verry good but Londen it just like a 4 star business hotel but the charge for 5 !!!!!!

Location, pool, gym

Reservation departm, reception

Great location and excellent service.

The bar was impressive and modern. The location is good for Harrods etc. Gym was fairly decent.

Quite run down and tired. Old fashioned and not the kind of luxury experience one would hope for from a Jumeirah hotel.

The location is good.

Too noisy in the rooms and staff not helpful. Also rooms are too small for that price.

Location and service

Small rooms !!

Location and quality of people staying here. Very well organised and service is great.

Breakfast. Not superb but still good.

the staff was fantastic, and very helpful

small room for a lot of money

The closeness of the location to Harrods and Harvey Nics and great designer shops. Good choice of newly released in room movies. Leisure club and gym good facilities.

Very basic room not very clean either,does not merit 5 stars and we were staying in an executive Suite priced at over 1k. We had booked for two nights only stayed one , and moved to Claridges which is 5 star plus and perfection in everyway. The whole hotel not 5 stars as very tired decor, breakfast at £38 is pathetic. Beds and bedding no better than a premier Inn.Air conditioning in room was not working when we arrived yet they put us into the room knowing that. Concierge poor gave very flawed information twice that cost us considerable money and time to rectify. Management very poor as they don't deal with their Hotel problems efficiently also unless you come from certain Middle Eastern parts of the world.

Excellent service overall. Courteous from the doorman to the housekeeping staff. Attentive to detail on every level of the hotel.

Location is perfect. It's a kind of luxury hotel, but keep in mind that this is London and the standards are incomparably lower than in Europe. Rooms are big and clean. Welcome water is served every day.

The staff at reception might be annoying. During the check-in they promised this and that, never did anything (no London map provided as asked, asked to provide frequent flyer number, but then said that Miles and more is not a partner program. After checking the hotel information, I came back and asked again and this finally worked. The wash basin did not work properly so that it was full of water every time we washed our hands. And the last- spa was really disappointing. Gym on the 8th floor is overlooking the executive floor, pool is on the 2nd floor and looks like it was built 20 years ago (really old styled). Not that the hotel is bad, but the expectations for a 5-star hotel are higher. Honestly, I would choose another 5-star hotel in the area.

The location of this hotel is fantastic for shopping.

I didn't feel the hotel was value for money. The bedrooms are small and the beds uncomfortable.

In top london area very good service from the moment we arrived Was asked if we would like to be showen around hotel by Mohammed could not be more helpful.. Asked for ice in room at reception when booking in while being offered fresh apple juice as it was a hot day on arrival.We were early no problem. Nice touch..Ice was in room within no time..Reason for stay. was invited to Omar & Saba wedding dinning here.. It was the best .service tops.Food was the best.No alchol at wedding. hense ice in room..Bed was good. The pool was very good . would go back 5* Asked to leave case in room extra time .no problem.What a great day..thank you.

Room not biggest for 5*hotel. but could pay a lot more for this quailty.Drinks in room expensive as to be expected for 5* No biscuits with tea maker in room.very minor things overal.concidering all the good points.