Jumeirah Carlton Tower  

Becarrefull with the rate, the try to get a lot of extra; This is the second time that I have stayed in this hotel and 2 times the charge extra (£79 each) When I get the bill they say always sorry sometings is wrong in the system.........But I don't like to discussed this everytime. If you like London and would love to stay in a luxery hotel it is better to take The Berkeley. If I stay in Dubai i always stay in the Jermeira and they are verry good but Londen it just like a 4 star business hotel but the charge for 5 !!!!!!

Location, pool, gym

Reservation departm, reception

Good location only

Everything was broken in the room, which faced the courtjard, not best views as promised for delux. Staff not reacting. Reservation team is struggling with customers by high prices and sold out methods. Strange hotel

The pool and breakfast

The staff are friendly. The location is very good.

Breakfast was minimal, room service slow and food cold. Room small

A well maintained hotel in the heart of the West End with exceedingly friendly and efficient staff.

The entire hotel tv system was out for the duration of our stay.

The staff were polite and attentive. The rooms were comfortable, spacious and clean. The location was excellent. Food excellent - we had a great time!

Location, room and quality of food

Unable to book either restaurant in the hotel for dinner even though I was a guest at the hotel with my family, as they were fully booked. Main lobby lounge and restaurant understaffed in the morning. 1 staff was serving only at 7.30 in the morning and we had to wait at least 15 mins before ordering. Breakfast only served 8 am onwards at the main restaurant on Sunday. Could not choose where to sit in an empty restaurant as the manager was objecting to tables chosen by us (table of 4 for 3 of us!)

Room cost £350 didn't include breakfast, won't be staying again.... They could have included it. We go London apx 6 times a year......

I liked the ambience and the feeling of elegance. Staff were very friendly and helfpfull.

The only negative thing was the poor quality of the hairdrier in the bathroom. It refused to stay on and was really quite ineffective.

Excellent service overall. Courteous from the doorman to the housekeeping staff. Attentive to detail on every level of the hotel.

Location is perfect. It's a kind of luxury hotel, but keep in mind that this is London and the standards are incomparably lower than in Europe. Rooms are big and clean. Welcome water is served every day.

The staff at reception might be annoying. During the check-in they promised this and that, never did anything (no London map provided as asked, asked to provide frequent flyer number, but then said that Miles and more is not a partner program. After checking the hotel information, I came back and asked again and this finally worked. The wash basin did not work properly so that it was full of water every time we washed our hands. And the last- spa was really disappointing. Gym on the 8th floor is overlooking the executive floor, pool is on the 2nd floor and looks like it was built 20 years ago (really old styled). Not that the hotel is bad, but the expectations for a 5-star hotel are higher. Honestly, I would choose another 5-star hotel in the area.