Jumeirah Lowndes Hotel  

Staff were very friendly and attentive and made our stay special.

Everything !

Its nice

I asked for smoking room but during check in it was not available

I enjoyed my stay and the staff where excellent especially in the bar and dining room. I wish however that my bill was correct when I checked out as there was some confusion with regards to the price I paid for the room on the internet and the price I was charged on check out. I was fortunate that I was not in a rush to catch my train as it took a little while to sort out. If I was to stay again I would telephone in advance to check the rate, which I should not have to do really.

Staff very friendly and polite. Restaurant is good as well. Very comfortable bed, although the pillows aren't so comfortable. Great location.

Very well maintained and comfortable but small room. Very polite staff. Excellent location for restaurants and shops.

Traffic noise at the front.

Incredibly helpful & polite staff running the hotel. We had small noise related problem on the evening we arrived. Imran made every effort to help us out, a very valuable staff member. As was the concierge, I can' remember his name but he was a tall Irish gentleman. Your hotel is very well organised and run with effortless pride.

Nothing, it is a great boutique hotel!

Great location; excelent service

Small rooms, altought that's common in London

location is great , deco and furniture were comfortable and relaxing , staff were very kind.

small enterance and small 2 elevators one of them were out of order for three days , elevators for every body including housekeeping .

friendly staff and location

Staff were always excellent and hotel spotless

Rather expensive

Personal attention. The relatively small size of the hotel secures a good relation with the staff. The staff were always ready to assist and advice. Its location provides guest with easy access to main attractions in central London within walking distance.

Comfort of the room and bathroom, location

-There was too much noise from the street: even though the reception staff immediately changed our room on the 2nd day to a room facing the back street, the windows were too thin to protect from the noise. Adding to this, there was too much noise from the bathroom: the engine was working so loud that we had always to close the door to sleep. -But the major problem was breakfast. It was unbelievably bad for a 5 star hotel. Very small buffet table for a continental breakfast. There was only pre-baked frozen bread and some croissants. The bread was not enough for everybody and the bread basket on the buffet table was never refilled, during the 5 days we have been there. It is not acceptable that every morning we had to be told that bread and toasts were over. There was no still or tap water to drink and, when asked, we were charged £3 for a small bottle plus £2.80 as a service rate just for bringing the water. It is not acceptable that a 5 star hotel is charging for water at breakfast. -Adding to this, the staff was rude, arrogant and disorganized, making breakfast a very unpleasant experience.