Jurys Inn Birmingham  

The hotel is clean, with a great location

The water of shower's bath was not running smoothgly !!!! The shutter mechanism is very bad

The room was very comfy: was watching tv from bed. Also loved it that it had a tub not just a shower

There was no bathrobe provided

I slept very well, there was one member of staff called Anna who made up for the lack of courtesy from the others I had dealings with

I felt that the front of staff when checking in couldnt wait to get rid of me. I was given no information about dining options in the hotel.I Finally asked what there was and was told there was a restaurant and the information would be in my room. There was a set menu for the restaurant and nothing else. I was not feeling very well and would have liked a meal in my room. There was no information on room service listed in information pack. Went downstairs and realised there was a lounge bar with a different menu and was also told I could have ordered a tray of food which I could come and collect. Not impressed at all for a busy city hotel to not have proper room service. They couldnt even provide me with a cheese board, which was a fiasco in itself when the waitress thought I was asking for a 'board' made of cheese! As for the queue into the breakfast room and lack of table, I was left feeling I was unlikely to stay here again.

Clean and friendly

Welcoming, friendly and efficient staff running a busy yet relaxed and comfortable, clean hotel suitable for both leisure and business users. The room was spacious, clean and comfortable. An excellent location for the centre of the cities' amenities with convenient parking. Would stay again

near the nia and staff were really presant and helpful

Attentive staff

Noisy people above us, and people walking down the corridors after the clubs shut being very noisy. Tap was very loose in the bathroom and you cannot control the heating/air con in the room. Has to be altered by an engineer. It has a unit on the wall that the booklet says you can alter but it is fixed. Had our room changed to cool air but was told the engineer can do it remotely, but as he goes home at 8pm, whatever it was set to, it would stay like that to the next morning!! You cannot alter it yourself despite the booklet showing you how to. Needs changing.

Friendly staff

Some of the rooms need a refurb and are noises

Convenient location

Room with large, very cold bathroom! I had to ask for an additional radiator to improve on the general comfort in the room. Reception staff were not really knowledgeable about the area

Housekeeping was excellent. Very pleased that you had a security man on the door later in the evening.

Late night service at the bar was fraught due to the large number of "expense account" Yuppies getting it down their necks and totally tying up the bar service lady with their petty requests. This meant that a couple wanting a bed time drink were totally out of luck. Not a reflection on your hotel but on the "me me me" society of today

Really great hotel for the price I paid - £65. Twin room and 2 double beds, was very spacious, lovely bathroom, and great carpet. Large bar area which was nice, with friendly staff and comfy sofas.

Very very very noisy lifts. Kept me awake, and our room wasn't even that close to them!

Good beds, excellent location for working at the icc, and at a very competitive price. We will certainly use the hotel again