Jurys Inn Newcastle Gateshead Quays    

Comfortable bed, clean and peaceful.

Being overlooked by rooms opposite - could do with opaque window covering instead of plain glass window.

Cleanliness was excellent and very competent staff

Coming home

Lovely hotel and very friendly and helpful staff. Really close to the city centre

Proximity to River Tyne and the Baltic art galley and Sage, bus service into Newcastle.

Uncleaned windows in both public areas and bedroom. Too many people hanging around main entrance exterior smoking.

location nice room

not enough cups / coffee/teas/ milks/pillows we had A triple room - 3 people only enough fro 2 people

Hotel was great , friendly staff . Spacious rooms

The amount of stag and hen party's that were in the hotel

Location

The fact you did not have us booked in and I had booked our friends into the hotel too and I was rather annoyed when they arrived first to discover we did not have a reservation.

great location n lively atmosphere,drinks pricey tho

Location superb, good for Sage, Balti,Theatre, quay side vistas. Bus service into city excellent, car parking good. All in all a very good place to stay at a reasonable price. Will certainly stay again when visiting Theatre etc.

Nice spacious room, friendly welcome, great food.

Bed and pillows slightly too hard for my personal liking, lights on in corridor all night and shining through the door.

The location and terrace on the river.

Stylish, new, clean and fresh.

Receptionist was not the friendliest.

Liked the decor and helpful staff.

It is outrageous to ask paying guests to pay for wi-fi. It should be free as in most hotels.

clean modern and comfortable

in a room as far away from the entrance as possible with a window onto a building site that started work at 7am

Good budget hotel very close to The Sage

Rooms spacious and clean, friendly staff.

Glass of soda water was £1.00!

Nice breakfast buffet Nice triple room Spacious room

Had to call reception for extra towels as there were three sharing. You has to pay an extr £1.50 for breakfast when it said online it was £8.50

Room was nice also the location was great

All cleaning staff were foreign therefore did not understand when you asked them a question. Finding parking was horrendous if you were back to the hotel late at night as the car park was very small.

The staff were wonderful .. Ciaran at reception was a true gentleman, nothing was a bother and Eoin hte barman was a lovely courteous young man. The receptionist on duty when we booked in (Friday 26th April 2013) - cannot remember her name but she's learning to cycle! was so pleasant and pleasing. A great hotel - so near the city centre - lovely quite room, great breakfast - we will be back.

Would love if I could have been able to have a snack like a scone or a croissant with my coffee in the bar... we missed breakfast one morning and felt the choice at the bar ie. crisps, biscuits was not sufficient.

noisy people in hotel late at night with no consideration that kids might be trying to sleep, hotel staff obviously used to it and not bothered to do anything about it.

All of it. Very comfortable beds. Lovely food

Price due to location not at central as others

Good clean hotel

Would have being better ic over across the Tyne

the rooms are clean and fresh and the beds are very comfortable. The hotel is a quiet haven in a busy, noisy city

nothing, all fine

The room facing the river, it was peaceful. The staff were all friendly, especially the waitress in the restaurant who was lovely. Very nice decor in bar area and comfy. We would definitely stay again. Food was nice but we had a criticism of hidden costs .. See later in survey.

Nothing much, the only criticism on the menu really. I chose duck which came with mash. This was fine, but would have expected veg or salad without having to pay more. Ths is a hidden cost as how many of us would just have meat and mash? Also tvs with sport everywhere which if you don't like sport is distracting and spoils the peace. Perhaps an area tv free would be really nice.

Friendliness of the staff, cleanliness

No working TV in the room.