Jurys Inn Newcastle  

The reception staff were very helpful and clearly under-resourced, but did their best to keep up with demand during a very busy check- in period. The location is good.

I was very disappointed. £250 for a room, even on Great North Run weekend, is expensive and you'd expect something pretty good for that. But the price didn't even include breakfast. The room was poor - no better than a Travelodge. No info about the hotel. No movies and not even any soap/shower gel etc... other than the stuff stuck to the wall (presumably to stop people nicking it); as a result if you have a bath you have to stand up to get soap. The bed wasn't properly made up. Service in the restaurant was appalling: they were grossly under- staffed. People have to queue to pay their bills is not a good image or a good customer experience.

I thought the location of the hotel was great, being in the centre you were close to all bars, restaurants and shopping area. Hotel is also very close to the train station which is good. The bed was also extremely comfy meaning I enjoyed a really good sleep.

I may be being picky here but as I was staying on business, and had come to the end of a very long day, especially with the travelling, I didn't want to do much when I arrived at the hotel. The hotel doesn't have it's own parking, although there is a large multi storey car park over the road, which I wasn't keen on as I was on my own and arrived late in the evening. Also, there is no room service available at this hotel, which I found a bit of a hassle, as I had to get dressed again to go down to the main reception to pick up my order and take back up to my room.

Fab location right next to the central station and close to the shops and night life. We arrived by car on new years day and parked in the near by times square car park which cost £12 for 24 hours. We were allocated a room on the 5th floor and were not disappointed. The bedroom was freshly decorated, the bed was comfortable and the bathroom spacious and clean. As you would expect, the rooms had tea and coffee making facilities, a desk and reading light, and a Flatscreen TV with a selection of channels. The hotel was very busy with a young clientele, but I would recommend and use again.

Charge for WiFi extortionate

Style; Rooms; Cleanliness; Good public areas; Location

For a first visit it was very difficult to find, despite satnav. Address on website Scotswood Road, but you have to turn off to get to hotel. No signs anywhere. Address at hotel shown as 1 - 3 (St. James Road, or similar) why not on website??? Satnav would have found it. Plus, the direction we came in at the Jurys Inn sign itself was not visible. The breakfast 'registration' desk was a fiasco, with queues of people, even late on. People were actually having to pay at the entrance desk! Just slowed the whole process down considerably. Breakfast itself was good. Plus, there was not enough room around the buffet bar I recommend below because of the positives, but these two items need sorting. I would tell my friends to beware the breakfast.

Nice and clean, liked the range of soft lights. It was close to where I wanted to visit things so location perfect, despite being next to the dual carriageway. It was really important to have friendly staff, and they were.

Would have liked more tea and coffee stuff - I kept running out of milk. We would have eaten breakfast in the hotel but it was too expensive, especially as the price was the same for children - small children don't eat much !

Breakfast was pretty good. Location to the train station was the main reason we chose Jurys.

Very surprised there was no air-conditioning or mini-bar in the room. Hotel room was very basic considering the hotel is fairly new. Had a room at the back which was very noisy due to a busy road/bypass.

Room stank of urine. Unfortunately, it was late at night and there was no alternative. They did send someone to clean it but this was not satisfactory really. Staff did not seem either surprised or bothered.

Beds were very comfortable

Did not explain about using the key to turn on the lights and power - had to go back to reception to find out. Notice in the room or above key slot would have been helpful. Shower very disappointing - too high and not adjustable. Bath handle too high for getting out of bath easily - slipped as a result

The bar and lounge area was comfortable. The staff were very friendly and helpful. The breakfast choice was very good.

There is no car park. The beds were not very comfortable. Our room was not very quiet due to traffic noise and knocking pipes/extractor fan.

Class like a standard/economy, not standard/premium

When I got to my room it smelled of smoke also after arriving back after a night out I was escorted to reception by a doorman to check that I had paid for my boyfriend to stay the night. He was checking to make sure that I had not just picked him up in town and was taking him back to the hotel for the night!!! Won't be staying again