Jurys Inn Croydon  

Other than the location and the Breakfast absolutely nothing

I unfortunately stayed at Jurs inn Croydon on Monday November 14th 2011. I have been recovering fromm a severe chest infection so have not felt the best. After travelling from Norwich for meetings in London I took the train out to Croydon to spend the night ahead of business meetings at the next door Regus building the following day. 1/ My Key did not work. This resulted is 3 trips from the seventh floor with all my baggage before one very surely feamle member of staff gave me a key that worked. 2/ On entering the room it was absolutely freezing. 3/ The TV did not work. Looking at the double plug at the back of it unfortunately it was lose in the wall I hit the double socket and on came the TV. I went out for my evening appointment having adjusted the heating and informed the totally diinterested staff of the electric issues. On my return nothing had been done and the room was still freezing. I adjusted the system as instucted and fell asleep in bed At 1.30am I woke up freezing the bathroom extractor also did not switch off all night.I tried to call reception as I did not feel well but the phone did not work. So I was reduced to putting a blanket over the quilt and sleeping in my overcoat. After Breakfast the duty manger accompanied me to my room and aggreed all my complaints and said he would put it right for me. I had paid on arrival and picked up my receipt then. I met 2 colleagues in the hotel and the coffees were free The duty manager then gave me a new receipt he said in an envelope which I assumed was a refund or at least an adjustment. It turned out to be the same receipt as the night before. Staff unfriendly and in all my years of staying in hotels weekly its the worst nights experiance I have ever had. Really nice hotel for location and cleanliness but the manager and most of the staff should be sacked.

It is close to the train station

It took them a long time to find my reservation and did not understand the fact that I have a double-barrelled surname. The shower only ran cold water and the bath only ran scolding hot water, the floor around the toilet was dirty. The food service was terribly slow and their frustrations were evident. Not a good stay, will never stay there again and doubt I'd ever go to any other Jurys Inn after that!

Very good breakfast. Very good rooms.

No car park. NCP car park across the road and not easily accessible due to one way system. Car park very expensive.

Close and convenient to work and facilities within area

This is not a complaint. Fans for heating loud; difficult to regulate heat

Location

Poor supplies to room like towels, tissues etc.

This was not my first time staying at jurys its in a great location and very near to the train station

Clean and comfortable

It wasn't possible to get coffee/hot chocolate in the bar after 11.30pm as the machine had been turned off.

Staff location

Excessive cost of phone calls. No internet kiosk small selection of draft beers.

Jurys Inn was in a fantastic location near shops, trains subways etc so very easy to get into central london. Hotel was lovelly and room very clean! Was greated by a female member of staff at the desk when we checked in who I found very rude and unwelcoming. All other members of staff were helpful thoe. Breakfast was all you can eat buffett and was fantastic! Room was fantastic value for money.

Was greated by a female member of staff at the desk when we checked in who I found very rude and unwelcoming.

The Staff in the hotel is helpful. Hotel room and surrounding is very clean, The Breakfast is very good. Only things is location is not hear London, take 15 mins by train to London bridge. However, the hotel is near the train station ( East Croydon ) which make it accessible. Check out time is 12 noon.

The toilet was dirty.

Very clean and generally very good modern accomodation

You have to pay an addional £12 (25% discount from the normal rate!!!) for the ncp Car Park over the road as the hotel has no parking facility.

Location

Bathroom