Jurys Inn Heathrow

Very comfortable and quiet. Good location for airport and early morning flights. Bar was great too.

I thought that the staff made my stay excellent, the main reception staff, the guy who checked us in, and the girl who checked us out could not have been more pleasant or more helpful if they tried. I felt very welcome and happy to be looked after by such pleasant staff and the man at breakfast was also very nice. The staff at breakfast were hard working. Even the bar staff were extremely nice.

Obviously I would have liked a hair dryer in the room being a woman but Im sure that I could have requested one at reception. Water could have been available to drink as this costs nothing and its just me searching around for something to moan about. I was very pleasantly surprised by the level of friendliness and comfort of the beds was also good.

Closeness to Airport. The excellant sound proofing - I slept for 14 hours on arrival.

Value, close to Airport

No fridge in room

Very convenient location to Hatton Cross Station and very close but very quiet to Heathrow Int Airport. Breakfast was a reasonable price at 8.50sterling for the buffet.

We arrived at 10pm. When we went to have our showers there was only one bath towel supplied. Tried to call reception to get a second towel and could not get any answer, although 24hour reception. Also the waste bin in the bathroom had not been emptied. The bathroom was clean.

The hotel itself is very clean and spacious.

I unfortunately found the staff to be quite rude at the hotel. I only encountered the staff on two occasions. Once at reception and the other at the bar when ordering food. At reception there was a problem as I assumed that the credit card at been debited at time of booking, but apparently this was not the case. The girl at reception did not try to explain this to me as soon as I said I had already paid she dissappeared for 5 mins and came back with the manager. It made me feel that she thought I was trying to get away with not paying and that I was going to cause trouble which was certainly not the case. When ordering food the bar man didnt seem to want to listen to me, meaning I had to repeat a few times what I wanted to order. I received no thanks at all. I waited quite a while for my meal to come, during this time a waiter came over and abrubtly said "What did you order"! there was no, Excuse Me can I ask what you waiting for, sorry it wont be much longer, Il check on that for you. When it came the waiter wasnt sure if it was vegeterian or meat lasange and was about to lift my knife and cut into it to find out. I lifted the knife and had to do this myself??? The whole customer service experience was wierd to say the least from such a nice hotel.

This reviewer provided a score but did not have any comments

Very good location at Heathrow Airport. Good service and the right price.

Rooms very comfortable. Adjacent to the Tube. the Advance Purchase room rate was excellent value.

Food was good, room clean. ordered iron, brought promptly

Quiet rooms. Nice beds. Good service. Close to Heathrow.

Parking costs.

The lobby is very well laid out and gives a positive inpression of the hotel.

The attitude and demanor of the reception staff left much to question. The receptionist in question seemed to be from abroad and unaccustomed to customer service ie politness, smiles, please and thank you. I am reluctant to say this but it seems that people of colour get a lesser standard of service than others at Jurys Inn.

Its location is excellent - easy access by subway (Hatton Cross Station) from Heathrow, and for going downtown. I checked-in at 8 am and was given a room right away. The rooms are soundproof - excellent for catching up on jet-lag and sleep. The bar and restaurant also provides good food at a reasonable price. A bank machine and a small store caters to all your needs.