Kegworth Whitehouse Hotel East Midlands Airport  

After a initial booking mix up, a very reasonable budget hotel. I would stay again

It was ideally placed for a function at a nearby hotel.

It was very busy on the Sunday morning and the catering staff could not cope for breakfast. The bathroom in mmy room had cracked floor tiles and loos side tiles on the base of the bath.

The room had a musty smell on arrival. The carpet was a trip hazard as it was ruckled up and badly fitted. Lighting was very dim. The breakfast could be improved and presentation of breakfast was poor. The scrambled egg looked awful and there were no fried eggs. The croissants were very dry. On arrival at breakfast we were swooped on by 4 staff one at a time to ask our room number . However, we ate in the evening and thoroughly enjoyed the meal. It was of excellent quality and the staff were just friendly enough without being in your face.

Room was clean and spacious. Good value for money. Used the bar area which was comfortable and the food was good.

it was clean and provided the basics for a one night stay. Staff were obliging and pleasant

The lack of clarity on whether breakfast was part of the package. We were honest and went to the desk to pay but a number of people at breakfast did not pay - yet we heard them say that they didn't think it was included. This needs to be clarified so people do pay if they should pay. My 11 year old daughter had a bowl of cereal and one piece of toast for £7.95 - poor value.

We used the hotel for a few hours rest as we were due too fly out early am the rooms were fantastic comfy with bed and sofa very clean rooms and en suites really enjoyed how few hours thanks to you all especially receptionists and bar staff

The price of beers wines and spirits were really over priced and also the meals were too as we decided to eat before we left for your hotel at how local eatery

Location

A smell of poor drainage from the bathroom constantly (room 20)

Secure parking, staff.

The staff was very friendly the room was very clean

I felt that our evening meal was a bit on the pricey side was very nice but you could get the same quality meal a couple of miles down the road a lot cheaper also the floor bords every time someone got out of bed it was a nightmare kept waking up with the squeaking

I arrived late following a difficult journey and asked reception about something to eat. I was told that room service was available and there would be a menu in the room. There was no menu in the pack. I tried to phone reception, as there was no obvious number to dial for room service, but got no answer. I was too tired to go back to reception, so gave up and went to bed. The room was very cold when I arrived, as the heating had been turned off. I did not expect to have to put heating on myself. The bathroom remained cold for the duration of my stay.

It was conveniently situated between the m42/a42 and the m1

The food at dinner was overcooked (burger and chicken)

Basically a reasonably comfortable country hotel, its outstanding asset is the friendliness and willingness of the staff, who without exception went out of their way to make sure our stay was satisfactory, and displayed a genuine interest in our wellbeing, The restaurant offers good quality well-presented food and wines within a somewhat restricted menu

The lack of overhead lighting in bedrooms is sometimes difficult, especially fo anyone visually impaired, although bathrooms were well lit.