Excellent, well trained and very friendly staff. A stunning setting by the Tay. Great view from the very large restaurant.
Ours was a remarkably disappointing and very poor value-for-money stay. We could not recommend this hotel until it improves.
Our room was in the annexe, across the main road. We found it shabby. It had two televisions, neither of which worked. There was no in-room welcome pack or hotel information/advice. We found no drinking glasses or complimentary bottled water, which is now the norm. The tea and coffee selection was sparse and not up to the standard we have come to expect for £144 per night, B&B for two.
The bathroom was extraordinarily poor, dilapidated and grubby. The cushion floor was dirty, the toilet made a very loud water-hammer noise every time it was flushed and the low wattage electric shower only offered a very fine spray. There was no bathroom shelf, only the original holes for it remain. The selection of toiletries was poor, and no pamper pack was offered. The hair drier, whose testing label was 4 years out of date, smelled of burning plastic during use.
The hotel promised WIFI, but it is only available at one end of one public room and the exceptionally poor service was prone to dropping out. All visitors, while we were there, found this quite upsetting.
The evening menu in the bar was the same as in the restaurant. The food offering was poor. One of our main courses was inedible - the bar manager agreed and replaced it but we then had to eat separately. He refunded the cost of that poor meal.
The hotel seems to be geared up to cater for coach loads of tourists and not for individual travellers.
Most of these comments were made to the receptionist at the time of our check out. She was already aware of these problems. She did apologise.