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Newest reviews for Kensington Close Hotel And Spa

  • Anonymous
      United Kingdom
    August 31, 2014

    Fare is fair

    Breakfast is not so good

    7.5

  • Sally
      United Kingdom
    August 29, 2014

    My room this time was no where near the same standard as my room only a couple of weeks previously. I booked a superior room, the room this time was not superior. Shame .

    7.9

  • Avril
      United Kingdom
    August 27, 2014

    Friendly Staff, Lounge/Bar area.

    Tiny bedroom, leaking shower, shower curtain too small hence water went everywhere. Duvets too small for beds, not sumptuous. Single duvets only suitable for children not large adults !! Not informed about new system of paying for pool and facilities which was very expensive for 2 hours!!!! Breakfast very expensive for dried up food and staff not trained to bring cutlery,milk jugs for coffee and tea to table etc!! Very disappointed with facilities this time !! I have been staying here for years, but makeover not worth all the extra money !!

    5.8

  • Steven
      United Kingdom
    August 27, 2014

    The facilities and breakfast were wonderful, staff were helpful

    That we got Checked intoo the wrong room standard when we booked Excutive club suite.

    7.9

  • Paul
      United Kingdom
    August 26, 2014

    Room was very small

    7.1

  • Jean-claude
      Luxembourg
    August 24, 2014

    The room was cold. The mattress was actually resting. Spacious room.

    The room was freezing. The staff was absolutely uninterested, at 1330 a clear: sorry, room available only at 1400, come back then. Never felt so unwelcome. Completely unflexible in regards to the booking, which was far too expensive for the service received.

    5

  • Anonymous
      United Kingdom
    August 23, 2014

    Old worn out furniture and fittings. Noise from adjoining rooms and road traffic.

    3.8

  • Anonymous
      United Kingdom
    August 23, 2014

    No free internet

    6.7

  • Diana
      Australia
    August 23, 2014

    Compact comfortable room. Good safe location, close to a train station and Kensington gardens and Hyde park.

    10

  • John
      Australia
    August 22, 2014

    Excellent location and the staff were very friendly and helpful. The room was very comfortable and had a safe which was helpful and tea and coffee facilities. Kensington is a lovely area with excellent parks eating places and pubs. Thoroughly recommended.

    9.2

  • Anonymous
      United Kingdom
    August 19, 2014

    Location Value for Money

    9.2

  • Priscilla
      Australia
    August 17, 2014

    Room good size, bed extremely comfortable.

    Meals at hotel very expensive, but good eating locations close by.

    10

  • Amanda
      Australia
    August 13, 2014

    Great hotel. Location great near Tube and bus. The staff were friendly and most helpful. Would highly recommend this hotel to anyone from overseas. Central to everything.

    Nothing

    9.6

  • Anonymous
      United Kingdom
    August 12, 2014

    Quiet position in central London close to Kensington Gardens and all amenities.

    Room very small even the executive but air condition was a bonus.

    7.5

  • Claire
      United Kingdom
    August 11, 2014

    very helpful staff very friendly parking good

    problematic wifi

    6.7

  • Gerard
      United Kingdom
    August 10, 2014

    location close to RAH price bathroom products

    bedding unsatisfactory room carpet inadequately vacuumed

    6.7

  • Kate
      United Kingdom
    August 9, 2014

    location is fab, staff were very professional and friendly, nice and quiet for sleeping, nice lobby area

    bathroom very tiny

    9.2

  • Wendy
      New Zealand
    August 9, 2014

    Location, cleanliness, convenience

    Poor staff attitude, unhelpful, and inconsistent information, but only from front desk. Paid for a top of the range room and got a middle of the range room.

    6.7

  • Melanie
      United Kingdom
    August 8, 2014

    Staff Bathroom Cafe Gym/pool

    Despite advance warning I am mobility impaired, I was given the room furthest from the lift. Key cards didn't work half the time. Room was tatty, grubby and run down. Room service was unavailable by phone for an hour and a half one night, and nearly an hour a second night (recorded message saying mailbox was full and I was unable to leave a message), when I eventually got through the first night, I was refused the food I wanted (on menu served until 10pm), at 9:50pm. Second time, the food was so poor, I sent it back. As nothing else on the menu appealed, I went to bed hungry. Breakfast was mediocre (pastries tough, tasteless and cold). Was charged for three breakfasts despite only having two. Email to front of house from the hotel website on the first night remained unanswered, despite a second email a week after I came home, until three weeks after checkout. I notified reception of my issues and the email on check out, was told someone would be I touch, yet no-one contacted me. I had to telephone the hotel almost three weeks after my stay. Duty manager I spoke to assured me she would investigate my complaints, and followed up with a email to say she was investigating my complaints the following day. Despite my reply to her email last week I have still heard nothing back from the hotel. Three weeks after I checked out, I had a email in reply to the email I sent on the first night, apologising and offering me a free breakfast on my next stay, to which I replied that my complaints were in the hands of a duty manager. I've heard nothing further. This poor customer service lets down some of the excellent staff.

    8.3

  • Debbie
      United Kingdom
    August 8, 2014

    Breakfast and evening meal excellent Location excellent

    Room very basic, very noisy and the single room was very small and bland. Felt more like a prison cell than a hotel.

    5.4

  • John
      United Kingdom
    August 6, 2014

    the hotel was in a good location close to the tube station & well serviced by the buses & high street.the royal parks close buy & the hop on buses just 5 mins walk away.the reception area,s of the hotel is good,as are the staff

    the room was very small & needing refurbishing,every thing worked though.

    7.1

  • Phil
      United Kingdom
    August 6, 2014

    Staff are always friendly and focused on you as a customer Parking under hotel

    Slow Lifts !! a minor issue though

    10

  • Gail
      United Kingdom
    August 5, 2014

    Public areas have a comfortable contemporary design with a welcoming atmosphere.

    The room booking was for a "superior twin room". I found it to be quite basic. (R109).

    7.9

  • Kit
      Hong Kong
    August 5, 2014

    good location

    they said they don't have my reservation when checked in. my mom booked it for me but she used my name as hotel guest.

    5.5

  • Sally
      United Kingdom
    August 3, 2014

    Everything

    10

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