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Newest reviews for Kensington Close Hotel And Spa

  • Sue
      United Kingdom
    September 10, 2014

    rooms very small for the cost. a bit dissapointed.

    7.1

  • Mariam
      United Kingdom
    September 9, 2014

    Nice hotel however the room was very small and word down and old! Was NOTHINg like the pictures which was the ONLY reason we booked!! Very disappointed!

    5.4

  • Anonymous
      United Kingdom
    September 9, 2014

    It was very close to Kensington high st & tube, only a 5 min walk away. It was very comfortable and there were plenty of Taxies outside when needed. Have stayed there before & will again.

    9.6

  • Linda
      United Kingdom
    September 7, 2014

    LOCATION WAS VERY GOOD STAFF GREAT COULD LEAVE LUGGAGE NO PROBLEM ROOM SMALL BUT COMFORTABLE WOULD STAY AGAIN

    FOOD AND DRINKS ABIT PRICEY

    10

  • Kelly
      United Kingdom
    September 3, 2014

    The fact it was my boyfriends birthday and he received a little desert treat saying happy birthday. The fact we reported an issue with the TV and the maintenance team were quick to solve it. Great Location for everything - Right next to the Tube Station.

    There was an issue with TV when we arrived.

    9.6

  • Anonymous
      United Kingdom
    September 3, 2014

    Location, nice clean well finished room (small but that's London) and friendly staff

    No free wifi - even in the lobby bar!

    8.3

  • Anonymous
      United Kingdom
    August 31, 2014

    Fare is fair

    Breakfast is not so good

    7.5

  • Sally
      United Kingdom
    August 29, 2014

    My room this time was no where near the same standard as my room only a couple of weeks previously. I booked a superior room, the room this time was not superior. Shame .

    7.9

  • Avril
      United Kingdom
    August 27, 2014

    Friendly Staff, Lounge/Bar area.

    Tiny bedroom, leaking shower, shower curtain too small hence water went everywhere. Duvets too small for beds, not sumptuous. Single duvets only suitable for children not large adults !! Not informed about new system of paying for pool and facilities which was very expensive for 2 hours!!!! Breakfast very expensive for dried up food and staff not trained to bring cutlery,milk jugs for coffee and tea to table etc!! Very disappointed with facilities this time !! I have been staying here for years, but makeover not worth all the extra money !!

    5.8

  • Steven
      United Kingdom
    August 27, 2014

    The facilities and breakfast were wonderful, staff were helpful

    That we got Checked intoo the wrong room standard when we booked Excutive club suite.

    7.9

  • Paul
      United Kingdom
    August 26, 2014

    Room was very small

    7.1

  • Jean-claude
      Luxembourg
    August 24, 2014

    The room was cold. The mattress was actually resting. Spacious room.

    The room was freezing. The staff was absolutely uninterested, at 1330 a clear: sorry, room available only at 1400, come back then. Never felt so unwelcome. Completely unflexible in regards to the booking, which was far too expensive for the service received.

    5

  • Anonymous
      United Kingdom
    August 23, 2014

    Old worn out furniture and fittings. Noise from adjoining rooms and road traffic.

    3.8

  • Anonymous
      United Kingdom
    August 23, 2014

    No free internet

    6.7

  • Diana
      Australia
    August 23, 2014

    Compact comfortable room. Good safe location, close to a train station and Kensington gardens and Hyde park.

    10

  • John
      Australia
    August 22, 2014

    Excellent location and the staff were very friendly and helpful. The room was very comfortable and had a safe which was helpful and tea and coffee facilities. Kensington is a lovely area with excellent parks eating places and pubs. Thoroughly recommended.

    9.2

  • Anonymous
      Netherlands
    August 19, 2014

    Location is perfect (tube around the corner), coffee in room

    Doors slamming at night, very small room, double bed too small for two

    7.1

  • Anonymous
      United Kingdom
    August 19, 2014

    Location Value for Money

    9.2

  • Chris
      United Kingdom
    August 18, 2014

    Staff were friendly and helpful. Single room was very spacious and had a lovely bathroom. Air Con was a bonus! Room Service only added a few extra pounds to the bill and it was delicious! Spa facilities were nice and clean. Highly recommend.

    I felt the shower was a bit of a let down as it was a very weak flow of water. Not sure if this was limited to my room but something that was slightly frustrating.

    9.2

  • Priscilla
      Australia
    August 17, 2014

    Room good size, bed extremely comfortable.

    Meals at hotel very expensive, but good eating locations close by.

    10

  • Amanda
      Australia
    August 13, 2014

    Great hotel. Location great near Tube and bus. The staff were friendly and most helpful. Would highly recommend this hotel to anyone from overseas. Central to everything.

    Nothing

    9.6

  • Simon
      United Kingdom
    August 12, 2014

    Bed was so comfortable, location excellent so close to to the tube and Notting Hill.

    Being charged £8 per person just to get in to the Spa which is basic but nice. Surely this should be free for guests? Never been charged before. Also only four loungers which are sign posted reserved for members which is pretty galling when you have paid £16 for two people just to get in!

    7.5

  • Anonymous
      United Kingdom
    August 12, 2014

    Quiet position in central London close to Kensington Gardens and all amenities.

    Room very small even the executive but air condition was a bonus.

    7.5

  • Claire
      United Kingdom
    August 11, 2014

    very helpful staff very friendly parking good

    problematic wifi

    6.7

  • Gerard
      United Kingdom
    August 10, 2014

    location close to RAH price bathroom products

    bedding unsatisfactory room carpet inadequately vacuumed

    6.7

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