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5 Osborne Road, Jesmond, Newcastle upon Tyne, NE2 2AA, United Kingdom – Show map
Excellent location — rated 9/10! (score from 118 reviews)
Rated by guests after their stay at Kensington House Aparthotel.
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102 properties in Newcastle upon Tyne
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118 verified reviews
They speak your language!
Kensington House Aparthotel's staff speak: English
Booking is safe
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WiFi is available in the hotel rooms and costs GBP 5 per 24 hours.
Free private parking is possible on site (reservation is not needed).
24-hour front desk, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Fax/photocopying
Non-smoking rooms, Facilities for disabled guests, Family rooms, Heating, Non-smoking throughout, Designated smoking area
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
When booking for more than 14 persons, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 118 reviews
Value for money
Show reviews from:
smallest bedroom was cold and the bed extremely uncomfortable, terrible back ache as a result
Great location. Good size of apartment. Quiet. Clean apartment and comfortable. Good option for 2 bedroom for families. Friendly staff. Great parking.
In need of some maintenance. Dishes in apartment not properly clean on arrival. Same last time we stayed. Billed as family flat but not really suitable furniture for small children
The kitchen and bathroom facilities was the best the best thing about the apartment but the shower leaked!!!
The heating didn't work...apartment was freezing had to get receptionist up first day to sort and then took all nte to heat up and the 2nd nte didnt work at all. The couch dirty previous people in crisps on couch. Shower leaked piddle on floor after use.seating uncomfortable. Bedroom facilities poor def not worth the money paid for 4star.
The brochure suggested that we had a double and single room, but there was a locked door within the apartment, I can only surmise that as we only said for 2 this room was locked so we couldn't use it. As adults we should have been left to use as we see fit then pay any extras? If we had wanted someone staying over we would have naturally informed Reception, but just to use the room as extra living space would have been beneficial.
Good position, for the town. Clean and off road parking.
Heating didn't work until they switched it on and the shower didn't work either.
I took a metro to newcastle city centre, Its really close to apartal. Its so comfortable.
I liked the flexibility provided by having all the facilities of home
No lift and apartment on the top floor
Location was great. a few minutes walk from Metro station and a reasonably short walk into city centre, Staff very pleasant. Apartment spacious, clean. Beds comfortable. Free parking.
Nothing to dislike.
Location, free parking, incredibly helpful staff, accommodation. I have been travelling to Newcastle for three years and I wish I had discovered this place earlier. Comfortable, clean, great location and freee parking. No complaints whatsoever.
There wasn't anything that we didn't like.
Staff were very polite and went the extra mile to make our stay a good one.
My friends and I loved everything about this apartment. The location was 10 mins walk away, the beds were incredible (so much so we didn't want to leave them), and the staff were extremely helpful and friendly. We spent a considerable amount of time in the apartments and even considered staying in on the Saturday due to our hangovers and how comfortable we felt in the apartment. If we return to Newcastle again we will not be staying anywhere else but here!
The only slight complaint we had was that one of the rooms with the terrace was quite cold. The heating was on a timer which we couldn't quite work out but I'm sure if we had asked one of the staff members this would also have been resolved!
Location Comfort of Beds Parking
Disapointed that no ensuite, there are apartments with ensuite but these aren't available to people who have booked through booking.com. The living area has a settee and one chair, when 4 people are staying 3 have to squeeze onto settee
Loved our apartment, very clean and everything www so luxurious! We came home the Sunday morning and have already booked to stay again, great location too!
Dishwasher pull down door had no stability what so ever. I actually hurt my ankle as I went to open the dishwasher and it just fell and banged to the floor and hut the top of my foot in which I now have a bruise, only thing that let the weekend down as it the door was also very heavy. We stayed in apartment 53 and think someone really should get in and look at this.
The bed was very uncomfortable.
a very well located property, smart and very good value for money. staff very friendly and helpful. facilities excellent. next time we visit Newcastle will definitely stay there again.
heating controlled centrally.it was too hot so had to sleep with the window open.
Outside looks impressive Parking
TV not working in bedroom Fire alarm repeatedly ringing Decor cheaply done and tired and dirty
Great appartments! second visit and will be back again!
Location perfect.easy parking. Breakfast provided was a pleasant surprise. Large comfortable apartment, helpful staff.surprisingly quiet even though on main road.
Double beds were too small 4ft-4ft6 ,not King size. Apparently some apartments have twin beds which can be made in to a king size
Everything about the property is first class
Staff - amazing! Facilities spot on Breakfast & Milk provided in the apartments Beds very comfy Very high spec!
Considerable amount of dust on television in bedroom - needs attention Mold around shower in bathroom
Close to Jesmond Metro station; high quality of refurbishment; well-equipped kitchen, plenty of space; access to lower ground floor from rear car park; free car parking; friendly staff
The high rates for Saturday night stays meant we decided to move on, instead of staying two more nights.
Space and comfort
Large apartments with good facilities
Quite a late check in at 3pm could do with it being a little earlier. Even 2pm.
Very spacious, beautifully finished, good kitchen facilities, fantastic bed and linen, good for entertaining!
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