Everything. This Hotel needs shutting down ASAP. Dirty disgusting & dangerous. Health & Safety issues all over the place. My mother, I & my two young boys went, excited about Cadburys world trip. This Hotel spoilt the trip. The night of arrival & before our trip in the afternoon, we wanted to come home. It's a half way house for the homeless, mixing with tourists. Nothing against the homeless, but I don't know why they are there & was always having to keep a close eye on my childrens safety. No bins in the room. People wandering about.
Dirty baths/showers. Mine & my childrens room was in a different building. No lights from reception, holding my childrens hands to stop any broken ankles. Mum stayed with us for the night, in our room, for fear of her safety & belongings. Her room wasn't used. 3 in a bed for me, great.. Staff in the customer lounge, mixing with us, like it was their lounge, with their shoes off, feet on coffee table, smelly feet, which seriously offended my mum. No breakfast, as no staff to be seen. We were promised a Continental Breakfast? This surely breaks the contract. Two hungry young boys & no food in the morning..!!!!. How do I explain that to them??. I want a full refund please. This place can't be real. It's a joke. I am currently in touch with Envoirnmental Health Birmingham council to have it shut down. In the breakfast room/kitchen, there is a sink with pots that must have been in there for days, probably the homeless guests.
Advice. DO NOT HAVE THIS HOTEL ON YOUR WEBSITE. Please contact me as to how I get a refund & also to inform me when this place is shut, or is just for the half way house homeless only.